Housing Services Officer
vor 4 Wochen
THE ROLE
The Housing Services Officer role is a client-facing position that supports the delivery of the Department of Families, Fairness and Housing's housing program and plays a vital role in supporting client-centered services to individuals and families who seek housing assistance or reside in public housing.
Housing Services Officers are part of a network of community workers and organizations that share the responsibility for working with vulnerable people to promote and support their wellbeing.
Based in offices across the state, the role undertakes a range of tasks relating to tenancy and property management and the provision of housing advice and assistance.
Housing Services Officers at Classification 2 are fully competent across the assigned housing functions and apply well-developed skills in all areas.
They may be required to be a local reference point in processes and procedures for less experienced staff and will work in an environment under general supervision.
ACCOUNTABILITIES INCLUDE
Assess client's needs and provide advice on housing options from a range of established policy, procedures, and standards.
Prepare routine cases with well-established procedures and represent the Department at Victorian Civil Administrative Tribunal (VCAT).
Apply early intervention strategies to sustain tenancies.
COVID-19 VACCINATION
The department strongly recommends (but does not mandate) that employees maintain their COVID-19 vaccination status in accordance with current ATAGI (Australian Technical Advisory Group on Immunisation) advice, given their individual circumstances.
As of June 2023, DFFH does not require evidence of COVID-19 vaccination status.
A SPECIAL MEASURE PROVISION APPLIES TO THIS ROLE
The Equal Opportunity Act 2010 provides for lawful 'Special Measure' provisions; therefore, the following has been applied to this role.
This is a Prioritised role - If you are a person with Aboriginal and Torres Strait Islander background, you are encouraged to apply.
The department will give you priority consideration, as per the Special Measures provision of the Equal Opportunity Act 2010.
HOW TO APPLY
All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange (JSE) portal.
Applicants are encouraged to apply online.
Attachments can be uploaded in .doc, .docx, .pdf, .txt, or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability for the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident, or hold a valid work permit or visa.
Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs ( apply to submit your interest in this position.#J-18808-Ljbffr
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