Supporter Relations Representative
vor 1 Monat
Supporter Relations Representative Full Time, Permanent position Location: Sydney or Melbourne with WFH options Great salary of $62500 + Super + NFP Salary Packaging Make a meaningful difference to the lives of Australians in need Your Opportunity Step into a role where you'll connect, inspire, and make a real difference
As a Supporter Relations Representative, you'll play a vital role in building and maintaining meaningful connections with our valued supporters.
This role focuses on delivering outstanding customer service through both inbound and outbound communications, ensuring our supporters feel informed, appreciated, and engaged with our mission.
Your day will be dynamic and varied, with around 50% of your time dedicated to outbound calls, 15% to inbound calls, and 35% spent on administrative tasks such as emails, call listening, and general support.
This is a fantastic opportunity to be at the heart of supporter engagement, making a direct impact on our ongoing work by nurturing relationships that enhance loyalty and support.
Your key responsibilities will be to: Provide outstanding donor-centric service through inbound and outbound calls, handling feedback, service requests, and donations while ensuring timely first-contact resolution where possible.
Manage supporter records, including updates, cancellations, and responding to emails and SMS inquiries.
Assist in maintaining accurate data within the Fundraising & Marketing database, and complete various administrative tasks such as supporter surveys, letters, and thank-you cards.
Contribute to fundraising income generation through donor engagement, retention strategies, and participation in ongoing campaigns, while assisting with documentation and process improvements.
Support new team members with training and onboarding, and ensure quality control by conducting call listening for telemarketing agencies.
Manage refund requests, issue receipts, and ensure compliance with Mission Australia's policies, processes, and guidelines.
Requirements for Success: Proven experience in customer service or supporter relations, preferably within a not-for-profit (NFP) environment.
Strong written and verbal communication skills, with the ability to engage people from diverse backgrounds.
Excellent customer service skills with the ability to manage sensitive situations effectively and maturely.
High attention to detail and accuracy in data entry, with proficiency in Microsoft Office (Word, Excel, Outlook).
A self-motivated individual who demonstrates initiative and resilience; experience with regular giving programs is a plus.
Experience using Customer Relationship Management (CRM) systems; Microsoft Dynamics CRM experience is desirable.
Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.
Your benefits Rewarding work – every day you know you're making a real difference
Not-for-profit salary packaging, reducing your tax
Free external, confidential counselling and access to chaplaincy support
Volunteering opportunities
Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.
How to apply Click 'Apply' and send your application today
As a committed Circle Back Initiative employer, we will respond to your application.
About Us Since 1859, we've been standing alongside people in need across Australia, offering real hope that has lasting impact.
Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance, and celebration.
We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services.
Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more.
Mission Australia believes a person's circumstances shouldn't define their future and that given the right support, everyone can reach their full potential.
That's why we stand together with Australians in need, until they can stand for themselves.
#J-18808-Ljbffr
-
Supporter Relations Representative
vor 1 Monat
Sydney, Österreich Iaawg VollzeitSupporter Relations RepresentativeFull Time, Permanent positionLocation: Sydney or Melbourne with WFH options!Great salary of $62500 + Super + NFP Salary PackagingMake a meaningful difference to the lives of Australians in needYour OpportunityStep into a role where you'll connect, inspire, and make a real difference! As a Supporter Relations Representative,...
-
Supporter Relations Representative
Vor 3 Tagen
Sydney, Österreich Iaawg VollzeitSupporter Relations Representative Apply Locations: Sydney, NSW; Dandenong CS Time Type: Full Time Posted on: Posted 18 Days Ago Time Left to Apply: End Date: November 30, 2024 (10 days left to apply) Job Requisition ID: JR102786 Full Time, Permanent positionLocation: Sydney or Melbourne with WFH options!Great salary of $62500 + Super + NFP Salary...
-
Supporter Relations Representative
Vor 4 Tagen
Sydney, Österreich Tideri Jobbörse VollzeitSupporter Relations Representative Apply Locations: Sydney, NSW; Dandenong CS Time Type: Full Time Posted on: Posted 18 Days Ago Time Left to Apply: End Date: November 30, 2024 (10 days left to apply) Job Requisition ID: JR102786 Full Time, Permanent position Location: Sydney or Melbourne with WFH options! Great salary of $62500 + Super + NFP Salary...
-
Supporter Relations Team Supervisor
vor 2 Monaten
Sydney, Österreich Iaawg VollzeitSupporter Relations Team Supervisor Apply Location: Sydney, NSW Time Type: Full time Posted On: Posted Yesterday Time Left to Apply: End Date: October 26, 2024 (27 days left to apply) Job Requisition ID: JR102156 Permanent position (4 or 5 days pw) Location: ideally Sydney, hybrid work arrangement Great salary of $88,000 + Super + NFP Salary Packaging Make a...
-
Workplace Relations Specialist
vor 1 Monat
Sydney, Österreich Commonwealth Bank Of Australia VollzeitIndustrial & Employee Relations (Human Resources & Recruitment) Full time Your BusinessThe Commonwealth Bank of Australia (CBA) Group is an Australian multinational bank with businesses across New Zealand, Asia, the United States, and the United Kingdom.We provide a variety of financial services including retail, business and institutional banking, funds...
-
Government & Industry Relations Coordinator
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitGovernment & Industry Relations Coordinator The Opportunity At APA, our purpose is simple: to strengthen communities through responsible energy.We have an exciting opportunity for a Government & Industry Relations Coordinator to join our Corporate Affairs and Sustainability team in Sydney on a permanent full-time basis.Reporting directly to the General...
-
Government & Industry Relations Coordinator
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitGovernment & Industry Relations Coordinator The OpportunityAt APA, our purpose is simple: to strengthen communities through responsible energy.We have an exciting opportunity for a Government & Industry Relations Coordinator to join our Corporate Affairs and Sustainability team in Sydney on a permanent full-time basis.Reporting directly to the General...
-
Government & Industry Relations Coordinator
vor 1 Monat
Sydney, Österreich Apa Group VollzeitGovernment & Industry Relations CoordinatorThe OpportunityAt APA, our purpose is simple: to strengthen communities through responsible energy.We have an exciting opportunity for a Government & Industry Relations Coordinator to join our Corporate Affairs and Sustainability team in Sydney on a permanent full-time basis.Reporting directly to the General Manager...
-
Advisor Industrial Relations
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitAdvisor Industrial Relations Clerk Grade 7/8, Ongoing, Full-time 35 hours per week - Talent Pool to be createdPeople Services, People & Culture, Department of Customer Service4PSQ Parramatta or Gosford or Sydney Mckell location (travel required between these locations)Salary Range: $106,025 to $117,363 + super Provide interpretation and application of...
-
Advisor Industrial Relations
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitAdvisor Industrial Relations Clerk Grade 7/8, Ongoing, Full-time 35 hours per week - Talent Pool to be created People Services, People & Culture, Department of Customer Service4 PSQ Parramatta or Gosford or Sydney Mckell location (travel required between these locations)Salary Range: $106,025 to $117,363 + super Provide interpretation and application of...
-
Workplace Relations Partner
vor 2 Wochen
Sydney, Österreich Woolworths Group VollzeitIndustrial Relations & Employment Law (Legal)Full timeThe Workplace Relations TeamThe Workplace Relations Team sits within the Group Culture & People Team, and is made up of three smaller, connected teams: Workplace Relations, Employee Relations, and ER Advisory. The Workplace Relations team is responsible for providing strategic advice, guidance, and...
-
Government And Industry Relations Coordinator
vor 3 Wochen
Sydney, Österreich Accpa VollzeitGovernment and Industry Relations Coordinator23 October 2024The OpportunityAt APA, our purpose is simple: to strengthen communities through responsible energy.We have an exciting opportunity for a Government & Industry Relations Coordinator to join our Corporate Affairs and Sustainability team in Sydney on a permanent full-time basis.Reporting directly to...
-
Government And Industry Relations Coordinator
vor 3 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitGovernment and Industry Relations Coordinator 23 October 2024 The OpportunityAt APA, our purpose is simple: to strengthen communities through responsible energy.We have an exciting opportunity for a Government & Industry Relations Coordinator to join our Corporate Affairs and Sustainability team in Sydney on a permanent full-time basis.Reporting directly to...
-
Government And Industry Relations Coordinator
vor 3 Wochen
Sydney, Österreich Accpa VollzeitGovernment and Industry Relations Coordinator23 October 2024The OpportunityAt APA, our purpose is simple: to strengthen communities through responsible energy.We have an exciting opportunity for a Government & Industry Relations Coordinator to join our Corporate Affairs and Sustainability team in Sydney on a permanent full-time basis.Reporting directly to...
-
Workplace Relations Partner
vor 2 Wochen
Sydney, Österreich Woolworths Group VollzeitIndustrial Relations & Employment Law (Legal) Full timeThe Workplace Relations Team The Workplace Relations Team sits within the Group Culture & People Team, and is made up of three smaller, connected teams: Workplace Relations, Employee Relations, and ER Advisory.The Workplace Relations team is responsible for providing strategic advice, guidance, and...
-
Industrial Relations Specialist
vor 2 Wochen
Sydney, Österreich The Next Step VollzeitAbout Them Highly sought after employer and leading infrastructure business.Join an ASX listed, dynamic and agile business as a IR Specialist on a 6 month fixed term contract supporting a number of projects.A innovative, progressive and collaborative culture, working alongside the brightest and the best.About the Role We're seeking an experienced Industrial...
-
Workplace Relations Partner
vor 1 Monat
Sydney, Österreich Woolworths Group VollzeitIndustrial Relations & Employment Law (Legal)Full timeThe Workplace Relations Team sits within the Group Culture & People Team, and is made up of three smaller, connected teams: Workplace Relations, Employee Relations and ER Advisory. The Workplace Relations team is responsible for providing strategic advice, guidance and support on workplace relations...
-
Workplace Relations Partner
vor 1 Monat
Sydney, Österreich Woolworths Group VollzeitIndustrial Relations & Employment Law (Legal) Full time The Workplace Relations Team sits within the Group Culture & People Team, and is made up of three smaller, connected teams: Workplace Relations, Employee Relations and ER Advisory.The Workplace Relations team is responsible for providing strategic advice, guidance and support on workplace relations...
-
Workplace Relations Partner
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitIndustrial Relations & Employment Law (Legal) Full time The Workplace Relations Team sits within the Group Culture & People Team, and is made up of three smaller, connected teams: Workplace Relations, Employee Relations and ER Advisory.The Workplace Relations team is responsible for providing strategic advice, guidance and support on workplace relations...
-
Workplace Relations Partner
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitIndustrial Relations & Employment Law (Legal) Full time The Workplace Relations Team sits within the Group Culture & People Team, and is made up of three smaller, connected teams: Workplace Relations, Employee Relations and ER Advisory.The Workplace Relations team is responsible for providing strategic advice, guidance and support on workplace relations...
