Compass Group Pty Limited | Operations Manager
vor 20 Stunden
At Rapport we believe that every guest experience should be unique.
We are specialists in providing a range of fully managed front and back-of-house guest services including reception and concierge.
Our Ambassadors' key focus is to ensure clients and guests enjoy a remarkable experience; anticipating their needs – even before they do, saving precious time and enhancing the guest experience.
The Position:
Newly launched in Australia, we are looking for an experienced Operations Manager to work alongside our Rapport National Operations Manager in our premium sector Rapport - Concierge and Guest Services.
This exciting role requires a dynamic manager with a passion for creating exceptional guest experiences.
You will champion Rapport's unique culture, values, and vision, shaping our future and driving excellence across operations.
Working as part of the global team, you'll lead strategy, client relationships, and innovation to ensure Rapport continues to be a leader in hospitality and guest services.
The Role:
Client Leadership: Build and nurture trusted client partnerships, ensuring the delivery of exceptional guest experiences tailored to their needs.
Act as a strategic adviser to clients, pre-empting their needs and driving high standards of service.
Oversee retention efforts and lead successful tender and re-tender processes.
Strategic Oversight: Define and implement a forward-thinking country strategy aligned with global objectives.
Drive business planning and operational initiatives to position Rapport as a best-in-class provider in the industry.
Team Empowerment: Inspire, coach, and mentor high-performing teams to achieve excellence.
Promote a culture of empowerment, recognition, and continuous development.
Build capability within the leadership team and ensure all team members align with Rapport's values.
Business Growth: Drive sales and business development efforts by identifying growth opportunities, collaborating with internal stakeholders, and presenting compelling proposals to prospective clients.
Lead business mobilisation and ensure seamless transitions for new contracts.
Operational Excellence: Foster a culture of continuous improvement and innovation.
Monitor key performance metrics, benchmark standards, and ensure compliance with health, safety, and quality standards.
Financial Leadership: Manage budgets effectively, ensuring alignment with financial targets and delivering value for clients.
Leverage data and insights to make informed business decisions and drive cost efficiencies.
Brand Advocacy: Elevate Rapport's profile by championing its values, vision, and culture.
Represent the company at industry events, drive award submissions, and actively promote Rapport's unique brand through various channels.
The Person:
Experience in premium guest services leadership roles, with multi-site experience preferred.
Hospitality catering experience is also highly desired.
An inspiring leader with proven experience leading high-performing teams.
A drive and passion for business growth.
Strategic and commercially savvy, with a passion for innovation and service excellence.
Skilled at building relationships with clients, stakeholders, and teams.
Adept at managing multiple priorities and delivering results in a dynamic environment.
Committed to fostering a culture of inclusivity, wellbeing, and engagement.
Passionate about delivering great service and taking responsibility for the performance of all operations.
Work well under pressure and confident in handling multiple, concurrent demands.
Interstate travel may be required.
Partnering with clients across the Banking, Finance, Tech & Professional Services Corporations, amongst others to deliver customised solutions.
The Benefits:
Compass Group is an organisation that's proud of its great people.
We believe in the opportunity to recognise and develop great talent and offer many diverse opportunities for career advancement.
Recognised as an employer of choice, we also have an attractive benefits program including a competitive salary and incentive scheme, recognition programs, paid parental leave, team event days, site-based benefits, and company discounts.
We are committed to providing a recruitment process that is fair, equitable and accessible for all.
If you require adjustments or alternative methods of communication in the recruitment process, please reach out to us on either 1300TALENT or
Our people's unique backgrounds, experience, and abilities are at the heart of our vibrant workforce.
We strive to create workplaces that reflect the diverse communities that we serve, where everyone feels empowered and valued.
By building diverse teams, we are creating inclusive environments for all our people and those we connect with through our day-to-day operation.
We welcome & encourage applications from Aboriginal & Torres Strait Islander peoples, people of all backgrounds, ages, sexual orientation, gender expressions, gender identity, and people with disability.
We welcome and encourage applications from Veterans, ex-Defence and Defence family members.
#J-18808-Ljbffr
-
Sydney, Österreich Tideri Jobbörse VollzeitAt Rapport we believe that every guest experience should be unique.We are specialists in providing a range of fully managed front and back-of-house guest services including reception and concierge.Our Ambassadors key focus is to ensure clients and guests enjoy a remarkable experience; anticipating their needs – even before they do, saving precious time and...
-
Sydney, Österreich Tideri Jobbörse VollzeitToday and tomorrow at Compass Group, we serve a better future by enriching people, communities and our planet.We do this because we believe that everyone should be seen and nourished as a whole person.We focus on the individual, their needs and more broadly on positive impacts in the community.The Position: Are you ready to take your career to the next...
-
Compass Group Pty Limited | Commercial Accountant
vor 3 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitAt Compass Group, we're shaping a better tomorrow by enriching people, communities, and the planet.We believe in seeing and nourishing individuals as a whole.By focusing on meaningful work and positive impacts, we create a workplace where you can grow, contribute, and feel inspired.Based in our Sydney Support Office, you'll take ownership of a diverse client...
-
Sydney, Österreich Tideri Jobbörse VollzeitAt Rapport we believe that every guest experience should be unique.We are specialists in providing a range of fully managed front and back-of-house guest services including reception and concierge.Our Ambassadors key focus is to ensure clients and guests enjoy a remarkable experience; anticipating their needs – even before they do, saving precious time and...
-
Sydney, Österreich Compass Group Australia VollzeitCommercial AccountantAt Compass Group, we're shaping a better tomorrow by enriching people, communities, and the planet. We believe in seeing and nourishing individuals as a whole. By focusing on meaningful work and positive impacts, we create a workplace where you can grow, contribute, and feel inspired.Based in our stunning Sydney Support office at...
-
Sydney, Österreich Compass Group Australia VollzeitCommercial AccountantAt Compass Group, we're shaping a better tomorrow by enriching people, communities, and the planet.We believe in seeing and nourishing individuals as a whole.By focusing on meaningful work and positive impacts, we create a workplace where you can grow, contribute, and feel inspired.Based in our stunning Sydney Support office at McMahon's...
-
Sydney, Österreich Tideri Jobbörse VollzeitCommercial Accountant At Compass Group, we're shaping a better tomorrow by enriching people, communities, and the planet.We believe in seeing and nourishing individuals as a whole.By focusing on meaningful work and positive impacts, we create a workplace where you can grow, contribute, and feel inspired.Based in our stunning Sydney Support office at...
-
National Workforce Rostering
vor 2 Monaten
Sydney, Österreich Compass Group Pty Limited VollzeitAt Compass we strive to build an environment of inclusion that allows a diverse group of employees to contribute, participate, and succeed. We value the different perspectives and abilities of our employees because they uniquely improve the quality of our work and services we provide for our clients and customers.Compass Group Australia is a leading player...
-
Proposal Development Coordinator
vor 3 Monaten
Sydney, Österreich Compass Group Pty Limited VollzeitToday and tomorrow at Compass Group, we serve a better future by enriching people, communities and our planet. We do this because we believe that everyone should be seen and nourished as a whole person. We focus on the individual, their needs and more broadly on positive impacts in the community.The Position:Are you ready to make an impact in the dynamic...
-
Commercial Manager
vor 1 Monat
Sydney, Österreich Compass Group Pty Limited VollzeitToday and tomorrow at Compass Group, we serve a better future by enriching people, communities and our planet. We do this because we believe that everyone should be seen and nourished as a whole person. We focus on the individual, their needs and more broadly on positive impacts in the community.The Position:Are you ready to take your career to the next...
-
Veterans & Transitioning Defence
vor 2 Monaten
Sydney, Österreich Compass Group Pty Limited VollzeitCompass Group is a world leader in catering and support services, employing over 600,000 people across 45 countries.Rated number one in our industry on Fortune's World's Most Admired Companies for 2020, Compass Group serves 5.5 billion meals each year to our 55,000 clients worldwide. Here at Compass Group Australia, we aim to understand the challenges that...
-
Veterans & Transitioning Defence
vor 2 Monaten
Sydney, Österreich Compass Group Pty Limited VollzeitCompass Group is a world leader in catering and support services, employing over 600,000 people across 45 countries.Rated number one in our industry on Fortune's World's Most Admired Companies for 2020, Compass Group serves 5.5 billion meals each year to our 55,000 clients worldwide. Here at Compass Group Australia, we aim to understand the challenges that...
-
Veterans & Transitioning Defence
vor 2 Monaten
Sydney, Österreich Compass Group Pty Limited VollzeitCompass Group is a world leader in catering and support services, employing over 600,000 people across 45 countries. Rated number one in our industry on Fortune's World's Most Admired Companies for 2020, Compass Group serves 5.5 billion meals each year to our 55,000 clients worldwide.Here at Compass Group Australia, we aim to understand the challenges that...
-
Sydney, Österreich Tideri Jobbörse VollzeitLocated in any one of our support offices - Perth, Melbourne, Sydney or Brisbane Lifestyle friendly employment opportunities Recent or soon-to-be graduates of WHS or Health and Safety qualifications are encouraged to apply THE POSITION Working closely with Safety and Operational Leaders, external vendors and the broader Safety teams, the Safety Coordinator...
-
National Operations Manager
vor 1 Monat
Sydney, Österreich Compass Group Pty Limited VollzeitAt Rapport we believe that every guest experience should be unique. We are specialists in providing a range of fully managed front and back-of-house guest services including reception and concierge. Our Ambassadors key focus is to ensure clients and guests enjoy a remarkable experience; anticipating their needs – even before they do, saving precious time...
-
Assistant Operations Manager
vor 1 Woche
Sydney, Österreich Compass Group Australia VollzeitAt Rapport we believe that every guest experience should be unique. We are specialists in providing a range of fully managed front and back-of-house guest services including reception and concierge. Our Ambassadors key focus is to ensure clients and guests enjoy a remarkable experience; anticipating their needs – even before they do, saving precious time...
-
Ugl Pty Limited | Technician
vor 4 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitUGL's Utilities Operations & Maintenance team has an exciting opportunity for a Water Treatment Plant Technician to join our WRAMS (Water Reclamation and Management Scheme) project based in Homebush Bay Olympic Park.This is a hands-on role supervising and undertaking all Operational and Maintenance activities including but not limited to operating plant and...
-
Compass Group | Commercial Accountant | Sydney
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitCommercial AccountantAt Compass Group, we're shaping a better tomorrow by enriching people, communities, and the planet.We believe in seeing and nourishing individuals as a whole.By focusing on meaningful work and positive impacts, we create a workplace where you can grow, contribute, and feel inspired.Based in our stunning Sydney Support office at McMahon's...
-
Commercial Accountant
vor 3 Wochen
Sydney, Österreich Compass Group Pty Limited VollzeitAt Compass Group, we're shaping a better tomorrow by enriching people, communities, and the planet.We believe in seeing and nourishing individuals as a whole.By focusing on meaningful work and positive impacts, we create a workplace where you can grow, contribute, and feel inspired. Based in our Sydney Support Office, you'll take ownership of a diverse...
-
Human Resource Administrator
vor 2 Monaten
Sydney, Österreich Compass Group Pty Limited VollzeitToday and tomorrow at Compass Group, we serve a better future by enriching people, communities and our planet.We do this because we believe that everyone should be seen and nourished as a whole person.We focus on the individual, their needs and more broadly on positive impacts in the community.We currently have an exciting opportunity for an experienced HR...
