It Desktop Support Engineer
vor 2 Monaten
Join the TSA Family: Elevate Customer Experiences with Us
TSA is proudly Australian-owned and a leader in the Outsourcing Industry.
We help some of the country's biggest brands connect with their customers in meaningful ways.
With call centres in both Australia and the Philippines, we're on a mission to revolutionize how people interact with brands, creating experiences that leave a lasting impression.
We are currently looking for a talented Desktop Engineer to join our team in our Troode Street Office in West Perth.
Due to the nature of the work and the clients we are supporting, you must be an Australian Citizen in order to be eligible to apply for this position.
Job Description The Desktop Support Engineer is part of a highly technical engineering team responsible for providing technical support and maintenance for desktop computing environments within an organization.
This role will be a unique blend of hands-on delivery providing technical assistance to end-users by troubleshooting hardware, software, and network-related issues.
Respond to help desk tickets, identify problems, and implement effective solutions to ensure minimal disruption to user productivity.
This includes receiving, prioritising, documenting and actively resolving end user requests.
There are a number of technologies that we envision being part of our future, or valuable skills that will make understanding our existing architecture easier.
Problem resolution may involve the use of diagnostic and tracking tools as well as a requirement for the individual to give in-person, hands-on help desk advice.
Reporting to Vice President of Engineering & IT What will a normal day look like?
Provide first line support for all IT related issues Provide technical desktop support to staff including computers, laptops, phones, printers, network patching, Wi-Fi etc.
Field and prioritise requests from end users in a prompt and courteous manner and work to resolve them Escalate requests when required, to the appropriately skilled IT Level 2 or 3 resource Perform root cause analysis for Help Desk requests Provide configuration management and security compliance for the software and hardware Apply diagnostic tools to aid in troubleshooting as and when required Perform post-resolution follow up to ensure user satisfaction and proper problem resolution Maintain the IT Asset Register & IT Service desk Learn appropriate software and hardware utilised by TSA such as MS Office applications Assist Systems or Database Administrators with IT requests Assist team members with tasks as required and outlined in the Project scope Develop and update standard operating procedures and documentation Complete service requests or incidents tickets in support of the business Maintain accurate inventory records for desktop hardware and software assets.
Track hardware and software lifecycles, plan for replacements or upgrades, and assist with procurement processes Always be prepared to design and implement security countermeasures, when network vulnerabilities arise What's in it for you?
Ongoing support and development Grow in a supportive team environment Health and wellness benefits Qualifications Basic understanding of LAN topology, routers, hubs, switches, firewalls and network protocols and services, including WAN/ MPLS, TCP/ IP, DNS, WINS, DHCP, SMTP, SNMP Basic knowledge of Microsoft Windows Server software, Windows Terminal Services, Citrix Presentation Server, Microsoft Exchange/Outlook, Microsoft Active Directory, SharePoint, IIS and/or other industry standard server platform services Additional Qualifications
University or industry recognised qualification in Information Technology The equivalent skills and experience through study or within other organisations TSA conducts pre-employment checks throughout the Recruitment process including police checks and two references checks.
You may also be subject to further checks including credit checks and working rights check.
Additional Information Want to know more?
Check out our social media pages:
#J-18808-Ljbffr
-
It Desktop Support Engineer
vor 2 Monaten
Central Coast, Österreich Tsa Group VollzeitJoin the TSA Family: Elevate Customer Experiences with Us!TSA is proudly Australian-owned and a leader in the Outsourcing Industry.We help some of the country's biggest brands connect with their customers in meaningful ways.With call centres in both Australia and the Philippines, we're on a mission to revolutionize how people interact with brands, creating...
-
Desktop Support Engineer
vor 2 Monaten
Central Coast, Österreich Swift Computers Pty VollzeitWe are Hiring Level 1 Desktop Support Engineer Australia wideMinimum 6 months to 2 years of Experience.Required Duties & Skills:Troubleshooting and maintenance of IT equipment and Network infrastructure.Understanding of network infrastructure, DC, DNS, DHCP, IPUnderstanding of Firewall,VLANs,Emails - Office365 and on-premise Exchange server,Teamviewer and...
-
Desktop Support Engineer
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitWe are Hiring Level 1 Desktop Support Engineer Australia wideMinimum 6 months to 2 years of Experience.Required Duties & Skills: Troubleshooting and maintenance of IT equipment and Network infrastructure.Understanding of network infrastructure, DC, DNS, DHCP, IP Understanding of Firewall,VLANs,Emails - Office365 and on-premise Exchange server,Teamviewer and...
-
Tsa Group | It Desktop Support Engineer | Australia
vor 3 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitJoin the TSA Family: Elevate Customer Experiences with Us!TSA is proudly Australian-owned and a leader in the Outsourcing Industry.We help some of the country's biggest brands connect with their customers in meaningful ways.With call centres in both Australia and the Philippines, we're on a mission to revolutionize how people interact with brands, creating...
-
It/Desktop Support Team Leader
vor 4 Wochen
Central Coast, Österreich Buscojobs VollzeitEmpowering businesses and professionals to reach their full potential in the accounting and accounting technology sector.IT / Desktop Support Team LeaderAre you a hands-on technical expert with a passion for leadership?We are looking for an IT Support Team Leader with strong technical expertise across Microsoft Desktop Support environments and a passion for...
-
Desktop & Network Support Engineer
vor 2 Monaten
Gold Coast, Österreich Rex Tec VollzeitAbout the job:Rex Technologies, a leading IT Infrastructure services provider, is hiring for a Desktop Support Engineer for our clients globally. Below is the job description as well as the company's details for your reference.ABOUT US:Rex Technologies is a leading IT Managed and infrastructure services provider offering holistic vendor-agnostic hardware and...
-
Desktop & Network Support Engineer
vor 2 Monaten
Gold Coast, Österreich Tideri Jobbörse VollzeitAbout the job: Rex Technologies, a leading IT Infrastructure services provider, is hiring for a Desktop Support Engineer for our clients globally.Below is the job description as well as the company's details for your reference.ABOUT US: Rex Technologies is a leading IT Managed and infrastructure services provider offering holistic vendor-agnostic hardware...
-
It Support
vor 2 Monaten
Central Coast, Österreich Experis Manpowergroup Sp. Z O.O. VollzeitRole : IT Support - Field Engineer Contract Role - Part-time Hours Location : Berkerley Vale NSW 2261 THE ROLE Work with a leading technology provider based in Central Coast As a Field Engineer, you will Provide technical (1st and 2nd level) IT support to internal employees via telephone, email, walk-ins, and remotely.You will be part of a busy team working...
-
Desktop Support Specialist
vor 2 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitILM is currently hiring Desktop Support Specialist at all levels and often in multiple locations.You may not see your specific career level advertised online, through the process you and your recruiter will work together to find the right role that combines your unique experience and career goals.We are hiring across all levels for this discipline.Your...
-
It Support
vor 3 Wochen
Central Coast, Österreich Talent Web VollzeitTitle:- IT Support Specialist Length:- 3 month contract, must be immediately available Location:- Sydney Role Overview: Service Desk Support: Handling support requests, addressing technical issues related to IT systems, software, and peripherals, and managing Service Desk tickets.IT Systems Administration: Providing support in areas such as server...
-
It Support
vor 2 Wochen
Central Coast, Österreich Talent Web VollzeitTitle:- IT Support Specialist Length:- 3 month contract, must be immediately available.Has the possibility to go perm.Location:- Sydney, must be present in the office 5 days a week.Role Overview: Service Desk Support: Handling support requests, addressing technical issues related to IT systems, software, and peripherals, and managing Service Desk...
-
It Support Engineer
vor 4 Wochen
Central Coast, Österreich Buscojobs VollzeitThis job offer is not available in your country.Location : CBD, Inner West & Eastern SuburbsContact : Dean Mumford Call : Job SummaryGreat staff culture - Fun & Outgoing teamEmployer paid Training and CertificationsYour New EmployerWest Technology has been engaged to recruit for a growing Australian managed service provider.This boutique MSP has partnerships...
-
Desktop Engineer
vor 4 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitACT Logistics is a major ICT Services supplier to State & Federal Government Departments and to large commercial clients across Australia including Brisbane & surrounding areas.We have ongoing contracts that require experienced Desktop Engineers to perform a range of tasks including PC rollouts, installations, SOE imaging, data transfer, fault diagnosis, and...
-
It Systems Engineer
vor 2 Wochen
Central Coast, Österreich Simple Biz VollzeitHelp Desk & IT Support (Information & Communication Technology)Full timeFlexible, supportive environment with training & developmentIf you're a person who can't sleep for three days until you solve that problem, then this is the job for you.Please read this before you apply – We are looking for a talented and experienced Level 2 Systems Engineer with a...
-
Senior Desktop Officer
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitRole Details The Senior Desktop Officer is responsible for the coordination, administration and management of effective operational ICT services to DPC.The Senior Desktop Officer is responsible for provisioning and end-to-end facilitation of the Mobile and End User Computing (EUC) desktop support services.The Senior Desktop Officer provides technical...
-
It Systems Engineer
vor 4 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitHelp Desk & IT Support (Information & Communication Technology) Full time Flexible, supportive environment with training & development If you're a person who can't sleep for three days until you solve that problem, then this is the job for you.Please read this before you apply – We are looking for a talented and experienced Level 2 Systems Engineer with a...
-
The Walt Disney Company
vor 3 Wochen
Central Coast, Österreich Buscojobs VollzeitILM is currently hiring Desktop Support Specialist at all levels and often in multiple locations.You may not see your specific career level advertised online, through the process you and your recruiter will work together to find the right role that combines your unique experience and career goals.Your role? The Desktop Support Specialist provides...
-
It Support Officer
vor 2 Monaten
Central Coast, Österreich Palazzo Versace Pty Limited VollzeitImperial Hotel Gold Coast (formerly Palazzo Versace) offers the ultimate luxury hotel experience.The hotel boasts a stunning waterfront location, breath-taking architecture, lavish accommodation and Italian craftsmanship across the hotel.Indulge in award-winning restaurants, memorable meeting and event spaces, The Beauty Room, wellness centre, water salon...
-
It Support Officer
vor 2 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitImperial Hotel Gold Coast (formerly Palazzo Versace) offers the ultimate luxury hotel experience.The hotel boasts a stunning waterfront location, breath-taking architecture, lavish accommodation and Italian craftsmanship across the hotel.Indulge in award-winning restaurants, memorable meeting and event spaces, The Beauty Room, wellness centre, water salon...
-
System Support Engineer
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitIt is a very exciting time at The Kids Research Institute Australia as we continue to evolve from what began in the 1980's as a vision to create a world-class child health research hub.We have recently changed our name from the Telethon Kids Institute, but we continue to achieve our vision of happy, healthy kids!The Information and Communication Technology...
