Front Office

vor 1 Woche


Sydney, Österreich Hyatt Hotels Corporation Vollzeit

Opportunity is calling as we seek a Front Office Team Leader to join our team on a full-time basis.Located adjacent to Darling Harbour in Sydney's Central Business District, Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveller. As Australia's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences, and event spaces.Benefits for working with Hyatt Include:After 90 days of service, 12 complimentary nights of accommodation globally with Hyatt (T&Cs apply)Discounted accommodation for associates as well as friends and familyReward and recognition programsLearning and development opportunitiesFully laundered uniformDiscounted city parkingThe opportunity to join an international group with endless career opportunitiesThe Role:As our Front Office Team Leader, you will be responsible for the day-to-day supervision of the Front Office team. Leading our motivated Guest Service Officers, you will join a team whose purpose is to provide care to our valued guests. You will maintain a high level of guest satisfaction whilst contributing to the effective operations of Australia's largest hotel.Responsibilities Include:Handling of the guest check in and check out processInspiring a work culture of care, encouraging genuine connections with guests and colleaguesActive involvement in the upsell initiativeHandling guest queries and complaints with professionalismMaintaining daily log books and conducting informative handovers ensuring all relevant information is passed on to the next shiftResponsibility for cash floats and accurately handling monies at all times, reporting discrepancies to the Assistant Manager – Front Office on dutyOur Ideal Candidate will possess:Demonstrated Front Office experience in a high volume, hotel operationExperience with OPERA property management systemA warm and caring attitudeStrong problem solving skills and the ability to work efficiently under pressureAvailability to work on a rotating roster, including overnight shifts as required
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