Assistant Manager
vor 1 Monat
Company Description Ibis Melbourne Hotel & Apartments are looking for an Assistant Manager to join this ever thriving and exciting environment.
The Hotel has 250 rooms, a Restaurant, and three Conference spaces located near the vibrant Melbourne CBD and Queen Victoria Markets.
At Ibis Melbourne Hotel & Apartments, our reception is our unofficial director of first impressions
You lead with making every person feel welcome and create memorable experiences right from the start
Job Description Responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.
This is a hands-on role, highly customer-focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards.
In addition, you will:
Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to agreed procedures and standards.Manage and supervise tasks of staff to ensure that the highest quality service is delivered and department standards are met.Provide loyalty incentives while applying a creative lens that is ambitious and "out-of-the-box."Review and implement procedures.Communicate with the Hotel Manager on all matters regarding guest services and hotel operations.Supervise shift handover procedures.Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.Provide management presence at all times by assisting with the handling of guests' needs and complaints tactfully and efficiently.Qualifications A natural, bright, and bubbly customer service style that sets you apart from the rest.Previous experience in the hotel industry/Assistant Manager role or similar role.Natural leadership skills with demonstrated results in developing and motivating teams; your lead by example approach will be infectious.Additional Information What is in it for you:ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage.Learning programs through our "Learn your Way" Academy platforms, ongoing training and development opportunities (self-paced, virtual webinars, face to face).Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity, and have fun. #J-18808-Ljbffr
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