Event Floor Manager
vor 4 Wochen
About the Role We are seeking an experienced Event Floor Manager to join our team at The Star Brisbane.
As a key member of our events operations team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth execution of events and functions.
Key Responsibilities Manage team members and assist Event Operations Management in completing all people planning requirements, including recruitment, training, and development, and performance management of team members.
Be the main point of contact for the client during their event and lead the operational running of events.
Communicate with the client about event post-handover from the Event Planning team and refine any outstanding operational items.
Set specific daily performance objectives for all team members and manage the service flow and performance standards.
Ensure events are compliant with detailed client briefs, including specifications for the organisers and outside contractors.
Ensure an open line of communication through daily shift briefings and ensure a smooth transition and handover between all shifts.
Communicate and implement policies and procedures to all team members ensuring operation and quality service standards are maintained.
Requirements Managerial experience in event/conference delivery in a similar role.
Demonstrated ability in planning and problem-solving.
Ability in developing cross-departmental relationships.
Strong knowledge of food service, event set-ups, and equipment requirements.
Excellent verbal and written communication skills.
About Us The Star Entertainment Group is a leading hospitality and entertainment company that operates The Star Brisbane, a luxury hotel and casino complex.
We are committed to delivering exceptional guest experiences and creating memorable connections with our customers.
We offer a range of benefits and perks to our team members, including complimentary buffet meals, uniform laundering, and discounted parking.
We also provide opportunities for career development and training through our The Star Academy.
At The Star, we value diversity, teamwork, and being your best self.
We are an equal opportunities employer and welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.
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