Anglicare North Queensland Limited | Concierge
Vor 6 Tagen
Full time
The Opportunity to join our Team and make a difference
Anglicare Southern Queensland are currently seeking to hire a Full Time Concierge to join our team.
The overall purpose of the Concierge is to focus on building customer and referrer relationships, understanding the goals and needs of potential clients, establishing agreements for the purchasing and/or accessing of services; and initiating service delivery for clients (client, their carer/s, family and advocates).
Your role in supporting Anglicare will include:
Provide timely responses to enquiries or requests as first point of significant contact for the client with Anglicare.
Provide information to clients in relation to Anglicare services and how they can be purchased.
Conduct meetings with clients to deliver a consumer induction by gathering information to identify and understand the client's needs and preferences, with a view to extending the services Anglicare provides.
Convert potential clients into clients through sales/service establishment processes, and ensure Service Agreements are developed and signed.
Promote services and identify new clients through community engagement.
Develop an understanding of Anglicare's service offerings, and develop internal relationships to connect clients to services.
Schedule initial services and match staff to service and client requirements where required, review and monitor service implementation by maintaining contact with clients.
What you will bring to the role:
National Police Certificate (or ability to attain).
Current Driver's Licence.
Diploma in Social Sciences, Behavioural Sciences, Health, Human Services or a related field.
Ability and willingness to travel within the service region.
Significant experience working in high volume client acquisition and retention role, initiating and building rapport with clients.
Experience working in customer service and sales models would be well regarded.
Excellent written and verbal communication, and active listening skills.
An understanding of using alternative and augmentative communication tools (AAC).
Capacity to understand the needs of people in the aging population, those with a disability, and in turn identify and work with people's strengths for positive client outcomes.
Demonstrated ability to work independently while managing conflicting priorities and deadlines.
Competent in the use and learning of technology and software applications.
Interested?
Click apply and send us your current resume.
For further information please contact Daniel Walsh - Corporate Recruitment Advisor - 07 3838 7669.
Anglicare Southern Queensland is committed to the health and safety of our workforce.
Shortlisted Applicants will be asked to complete a Pre-Employment Assessment that requests the sharing of information regarding pre-existing injuries, illnesses or conditions that could reasonably be aggravated by performing the duties of this position.
Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities and people with a lived experience of mental ill health.
We promote a child-safe environment and are committed to providing on-going care and protection.
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