Office Operations Manager
vor 2 Wochen
Ritchie Brothers Auctioneers – Geelong VIC As a premier global asset management and disposition company, Ritchie Bros. helps thousands of people around the world buy and sell heavy equipment, trucks, and other assets every month. With our multiple selling platforms and commitment to first-class customer service, Ritchie Bros. is trusted worldwide for making buying and selling easy, efficient, fair, and transparent.If you're an innovator with an entrepreneurial spirit, we want you to join our growing team – employed in a wide variety of positions from sales to operations to corporate functions –as we transform the global used equipment market.We're looking for an Office Operations Manager to work at our auction site in Geelong,VIC.The Office Operations Manager (OOM) plays an integral role within the Australian team, overseeing the day-to-day operations of the administrative and customer service functions and providing direct support to the Director of Operations & Field Operations Manager.This role is key to ensure all office operational functions are executed professionally and in a timely manner. Effective interaction between Yard Operations, Sales, Finance and Support functions, to ensure a smooth & efficient consignment to cash process are critical to the success of this role.The Office Operations Manager will develop strategy, enhance team performance, and ensure compliance while guiding the office operations team members, drive an enhanced customer experience, and implement optimal practices throughout all levels.*Some Interstate travel will be required to support off site sales, train team members and provide operational support and guidance to your interstate team members.The Opportunity:Our ideal candidate is energetic, motivated, and a highly organized team player with a focus on customer experience and developing your team. In this role, you will:Oversee all auction set up tasks, support services, vendor management and payment, catalogue management and sale day operations. Ensure adequate staff coverage, timely PO processing & high level of customer service.Manage escalation of customer concerns and complaints in a timely and professional manner & resolve as required.Develop and mentor office team creating clear succession plans, including setting performance objectives and conducting performance reviews.Monitor cost allocation for Direct Expenses & Overheads to ensure they are on/under budgetManage all aspects of office operations including overseeing the day-to-day functions including office workflow efficiencies and ensuring that telephones are answered promptly and courteously.Handle customer auction payments including collection calls and payment holdbacks as required.Schedule customer service staff to ensure maximum customer service levels.Manage adherence to company policies, procedures and best practices.Monitor and measure service metrics and implement improvements or changes to workflows and resource allocation to support continuous improvement.Provide input to the budget and strategic decisions that affect the office operations teams.Be a subject matter expert for all projects relating to office operations.Generate reports as required.Provide operational support for new initiatives implemented by the company e.g. BAS, IAA and Gordon Bros. Alliance.Ensure that all staff adhere to governmental regulations and requirements for payment reporting, DMV regulations, sales tax collection and exemption.Here's what you bring:Experience with any of the following is an asset: accounts receivable, account reconciliation, sales tax collection/remittance, vehicles or heavy equipment, and DMV document processing.Minimum of 3 years' experience in a fast-paced customer service environment.Minimum of 2 years' experience in a supervisory role, including handling & resolving customer complaint escalations.Outstanding people skills – you're outgoing, diplomatic, patient, and a good listener.Demonstrated ability to handle multiple projects / initiatives effectively and prioritize work to meet strict deadlines in high pressure situations.Proven ability to lead, mentor, coach & enable change.Fantastic computer skills, including the ability to master new systems and think quickly and make good decisions on the fly (auction time is intense and hectic).What we offer:Our success is built on the drive and dedication of our people. As we grow around the globe, there will be many opportunities to advance your career – we've proven this throughout our 60+ years in business. And, we'll take care of you along the way. Here's how:Competitive base salary + annual bonusA comprehensive benefits package with private health cover for the whole family as well as salary continuance, TPD & Life Insurance.Catered meals at auction timeEmployee Share Purchase PlanOngoing training, professional development, and tuition reimbursement*Working within an international and growing organizationGym membership reimbursement*Access to our EAP (Employee Assistance Programme)Ritchie Bros. has grown from a small-town auctioneer to a global asset management and disposition company. Throughour family of companies, we help our customers buy and sell a wide range of used and unused equipment for construction, mining, transportation, agriculture, oil & gas, lifting & material handling, forestry & other industries.Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities by all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted. No agency calls, please. Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .
#J-18808-Ljbffr
-
Office Operations Manager
vor 3 Wochen
Geelong, Österreich Tideri Jobbörse VollzeitOffice Management (Administration & Office Support) Full time As a premier global asset management and disposition company, Ritchie Bros. helps thousands of people around the world buy and sell heavy equipment, trucks, and other assets every month.With our multiple selling platforms and commitment to first-class customer service, Ritchie Bros. is trusted...
-
Office Operations Manager
vor 3 Wochen
Geelong, Österreich Ritchie Brothers Auctioneers VollzeitOffice Management (Administration & Office Support)Full timeAs a premier global asset management and disposition company, Ritchie Bros. helps thousands of people around the world buy and sell heavy equipment, trucks, and other assets every month. With our multiple selling platforms and commitment to first-class customer service, Ritchie Bros. is trusted...
-
Manager, Office Operations I
vor 1 Monat
Geelong, Österreich Tideri Jobbörse VollzeitJOB DESCRIPTION The Office Operations Manager (OOM) is passionate about delivering best in class customer service and plays an integral role within the Australian team, overseeing the day-to-day operations of the administrative and customer service functions and providing direct support to the Director of Operations & Field Operations Manager.This role is...
-
Manager, Office Operations I
vor 1 Monat
Geelong, Österreich Ritchie Bros. VollzeitJOB DESCRIPTION The Office Operations Manager (OOM) is passionate about delivering best in class customer service and plays an integral role within the Australian team, overseeing the day-to-day operations of the administrative and customer service functions and providing direct support to the Director of Operations & Field Operations Manager. This role is...
-
Manager, Office Operations I
vor 1 Monat
Geelong, Österreich Rb Global Inc. VollzeitThe Office Operations Manager (OOM) is passionate about delivering best in class customer service and plays an integral role within the Australian team, overseeing the day-to-day operations of the administrative and customer service functions and providing direct support to the Director of Operations & Field Operations Manager.This role is key to ensure all...
-
Office Manager
vor 4 Wochen
Geelong, Österreich Tideri Jobbörse VollzeitOffice Management (Administration & Office Support) Contract Control Services Pty Ltd is looking for an Office Manager to work in Geelong, VIC.The Office Manager plays an integral role within our team, overseeing the day-to-day operations of the administrative and customer service functions and providing direct support to the Operations Manager.This role is...
-
Business Operation Manager
vor 3 Wochen
Geelong, Österreich Tideri Jobbörse VollzeitBusiness Operation Manager Jobs In Australia Business Operation Manager Jobs In Australia - 92,606 Job Positions Available At Relevance AI, we help companies build their AI workforce - teams of autonomous, reasoning agents powered by LLMs.These multi-agent systems can automate complex, dynamic jobs end to end.We're looking for a Senior Business Operations...
-
Office Manager
vor 4 Wochen
Geelong, Österreich Contract Control Services VollzeitOffice Management (Administration & Office Support) Contract Control Services Pty Ltd is looking for an Office Manager to work in Geelong, VIC.The Office Manager plays an integral role within our team, overseeing the day-to-day operations of the administrative and customer service functions and providing direct support to the Operations Manager.This role is...
-
Operations Officer
vor 3 Wochen
Geelong, Österreich Tideri Jobbörse VollzeitLocation: Geelong, VICContract: approx 10 monthsHourly Rate: $43.82 per hour + superStart Date: 02 December 2024 About the Organisation Join a Federal Government organisation committed to placing stakeholders at the heart of their work.Our values reflect a passion and dedication to building a positive, stakeholder-centred culture.About the Opportunity APS4...
-
Aps4 Operations Officer
Vor 6 Tagen
Geelong, Österreich Talent VollzeitOur client is a community-focused Federal Government Agency. They have an exciting opportunity available for an APS4 Operations Officer to assist the Aged Care & Hospital Interface Branch with ensuring the servicing of several specialised cohorts of participants, including participants living in or at risk of entering aged care under 65 years old.10-month...
-
Aps4 Operations Officer
Vor 5 Tagen
Geelong, Österreich Talent VollzeitOur client is a community-focused Federal Government Agency. They have an exciting opportunity available for an APS4 Operations Officer to assist the Aged Care & Hospital Interface Branch with ensuring the servicing of several specialised cohorts of participants, including participants living in or at risk of entering aged care under 65 years old. 10-month...
-
Office Manager
vor 1 Woche
Geelong, Österreich Gforce Employment Solutions VollzeitAbout the role: The Office Manager will play a crucial role in the daily operations of our client's small electrical company, ensuring efficient workflow and effective communication within the team and with clients.This position requires strong organisational skills, attention to detail, and the ability to multitask and take initiative.The ideal candidate...
-
Office Manager
vor 2 Wochen
Geelong, Österreich Gforce Employment Solutions VollzeitAbout the role: The Office Manager will play a crucial role in the daily operations of our client's small electrical company, ensuring efficient workflow and effective communication within the team and with clients.This position requires strong organisational skills, attention to detail, and the ability to multitask and take initiative.The ideal candidate...
-
Senior Manager
Vor 2 Tagen
Geelong, Österreich Tideri Jobbörse VollzeitThe Site Leader is responsible for all budgetary, people development, and operations objectives of the Fulfillment Center (Inbound and Outbound).Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations, and...
-
Retail Operations Manager
vor 3 Wochen
Geelong, Österreich Tideri Jobbörse VollzeitWe have a unique opportunity for a full-time Retail Operations Manager to join the Food & Beverage Team.This role oversees all beverage inventory and operational activities for both race day and non-race day events.The successful candidate will ensure optimal stock levels, manage vendor relationships, and maintain warehouse and outlet readiness, all while...
-
Resort Operations Officer
vor 1 Monat
Geelong, Österreich Tideri Jobbörse VollzeitIf you're hands-on, outdoorsy, and ready for a dynamic role with our Operations team during the 'green season'...keep reading 02nd October, 2024 The Opportunity:Are you passionate about the outdoors and looking for a hands-on role this summer?Join our team at Falls Creek Alpine Resort!We're seeking an experienced 'labourer' to assist our Resort Operations...
-
Operations Manager
vor 1 Woche
Geelong, Österreich Tideri Jobbörse VollzeitWhy work for Frasers Property Industrial?At Frasers Property Industrial (FPI), we believe in offering industry-leading benefits that go beyond the ordinary: Additional purchased leave program Flexible work policy, hybrid work model for most roles Discounts at Frasers including 50% off hospitality and discount on residential property purchase Multiple health...
-
Operations Manager
vor 1 Monat
Geelong, Österreich Tideri Jobbörse VollzeitAbout Us Globally, energy markets are in transition to a net zero future and the entities within these markets are transforming their underlying business models to ensure that they stay relevant, sustainable and profitable.As one of Australia's largest energy providers, we are proud of our purpose to lead and accelerate the clean energy transformation for...
-
Operations Manager
vor 2 Wochen
Geelong, Österreich Tideri Jobbörse VollzeitOperations Manager - The Glen We're reimagining the way Australians live, work, and play.We own and manage some of the most recognisable and loved retail destinations across Australia.We're evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces.Through our diverse portfolio, data-led decision-making,...
-
Operations Manager
vor 2 Wochen
Geelong, Österreich Stride Mental Health VollzeitAbout Us: We are leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.Stride is a name that expresses our ambition – it's a name that's purposeful and shows awareness of the important role we play in the recovery journey.As we embark on our next stage, join us to make a...
