Sanofi | Senior Customer Engagement Manager
Vor 2 Tagen
Senior Customer Engagement Manager - Vaccines, PPH franchise Location: Sydney, Australia
Reporting to the PPH Head based in South Korea
About the job Ready to push the limits of what's possible?
Join Sanofi in one of our corporate functions and play a vital role in the performance of our entire business while making an impact on millions around the world.
As the Senior Customer Engagement Manager within our Vaccines Team, you will be responsible for managing and enhancing the performance of the PPH disease portfolio.
This involves developing local strategies and execution plans that differentiate our portfolio with competitive advantages, based on a clear understanding of corporate objectives and the broader Australian healthcare environment.
Main responsibilities: Support Head of PPH Franchise: Execute global and MCO marketing and brand direction through glocal strategies and tactics.
Deliver Key Priorities/Financials: Drive customer experiences by setting priorities and budgets, ensuring strategic fund allocation, and tracking spending.
Develop Activation and Brand Plans: Lead MCO activation and GTM strategies, build local engagement plans, and map customer personas and journeys.
Implement Brand Strategies: Run campaigns, lead content development, improve sales team capabilities, and adapt global content for personalized interactions.
Orchestrate Marketing Execution: Ensure effective engagement and communication, test hypotheses for local insights, leverage data, foster communication, and track KPIs.
Manage PPH Societies: Oversee societies related to PPH, aligning with brand goals and engagement strategies.
Lead Firewall Brand Communication: Implement communication across stakeholders to execute global marketing and brand direction, deliver priorities, and develop plans.
Ensure Dynamic Marketing Execution: Implement strategies aligned with global/country plans and GTM strategies, ensuring effective engagement and communication.
Foster Effective Communication: Lead regular touchpoints across divisions and departments to enhance collaboration and track performance.
About you Tertiary qualifications in a relevant field e.g.
Business, Commerce, Marketing, Science, Nursing, Pharmacy, Medicine.
Medicines Australia Code of Conduct.
Previous Product/Brand experience (preferably in the pharmaceutical industry).
Digital marketing / Omnichannel engagement experience.
Worked in teams with a high degree of accountability and collaboration across functions and roles.
Understanding of Sales and Marketing operating model, Go-to-Market transformation.
Strong experience in developing and executing customer strategy.
Ability to make data-driven decisions based on HCPs/Pharmacists/Patients (consumers) needs.
Why choose us?
Bring the miracles of science to life alongside a supportive, future-focused team.
Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
Enjoy a thoughtful, well-crafted rewards package that recognises your contribution and amplifies your impact.
Take good care of yourself and your family with benefits including prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
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