Buscojobs | Customer Service Specialist | Australia
Vor 3 Tagen
Davies Stewart is thrilled to partner with a trusted client in the role of Customer Service Specialist.
You will report directly to the Aftermarket Value Stream Manager, ensuring efficient administration and exceptional support.
If you have a passion for customer service and excel at building strong relationships, we would love to hear from you
What's in it for you?
Temporary role (full time hours) Located in the western suburbs of Adelaide Supportive and collaborative team environment 6 Month contract with an opportunity to go permanent Duties:
Provide timely and accurate service to customers Serve as a point of contact during business hours to support aftermarket and service customers Process quotations in the agreed format and within the specified time Follow-up of open quotes to enhance conversion to orders Process orders in the ERP system Resolve anomalies between the quote and final service billing to obtain PO variation Follow-up customers for unpaid invoices under accounts direction Coordinate internal and customer training programs Maintain customer contacts and history of service data Sort data in Medallia and generate CAS reports for management Collate data for key business metrics and collect other information for reporting requirements Ensure Standard Work is developed and maintained Ensure processes and procedures are documented, audited, and aligned Be actively engaged within customer programs to identify improvements to customer satisfaction Skills & Experience:
Recent experience in providing customer service and administration support Exceptional communication skills Customer service focused with a positive outlook Prior experience in handling customer enquiries Ability to multitask and manage time efficiently Strong oral and written communication Ability to use Microsoft Office and ERP systems Sounds Interesting?
Apply Now and Find Out More
To register your interest, please forward your current resume via the application link.
Please note, only successful applicants will be contacted.
You will need to have the right to work in Australia.
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