Super Host

vor 2 Wochen

Melbourne, Österreich Veriu Hotels And Suites Vollzeit

Front Office & Guest Services (Hospitality & Tourism)Full timeWe are Veriu Group (pronounced 'Very You')Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that can't be found in a guidebook, and to help people discover the true experience of a place.Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over 35 years of brand history. Our ambitious plan to operate 80 hotels by 2030 becomes closer this year with numerous new hotel openings across the country, and this means we're well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values of Relationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.Now is the perfect time for like-minded people to join our expansion journey. If you're looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you – you've found us and we can't wait to hear from youWelcome to Veriu Queen Victoria Market110 roomsLobby bar with 24 hours reception along with an Indoor pool, gym & laundry facilitiesClose to public transport and surrounded with unlimited dining optionsResponsibilitiesOversee the front office including complaint escalation and problem-solving, team management and training, rostering & timesheet approvalsEnsure the front office provides a high level of guest services to guests at check-in, check-out, and during stayCreate new ways to leave guests with a lasting memorable experienceUse your inquisitive nature to identify new sales leads, encouraging the team to do the sameManage emergency situations in a safe and professional mannerBuild strong and authentic relationships with your teammates and our guestsProvide assistance in managing events/functions of the hotelProvide support and assistance to the Hotel Manager in higher-level hotel management and admin tasks, in order to prepare yourself for a future Hotel Manager roleAbout YouWe work in a fast-paced environment where no day is the same, so we're looking for people who are adaptable, enjoy variety and operate with an ownership mindset.The successful person must have:Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights)First Aid Certificate (or be able to obtain before starting)Responsible Service of Alcohol Certificate (or be able to obtain before starting)Flexibility to work at variety of shifts throughout the week, including public holidays on rotation with other team members (although no overnight shifts required)Demonstrated experience leading a team with kindness in order to achieve outcomesDemonstrated ability to problem solve and manage escalated complaints with appropriate resolutionsHigh standards of attention to detail and communication skills (written & verbal)
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