Sr. Customer Success Manager
vor 3 Wochen
Account & Relationship Management (Sales)
The Sr.
Customer Success Manager (CSM) plays a pivotal role within our organization, empowering our customers to transform how they work.
Our focus on customer success is to retain and grow, delight, and deliver value for our customers.
CSMs act as customer champions and operate with the customer's best interests and business drivers in mind to achieve business goals.
They build and nurture strong relationships both internally and externally and proactively plan and execute internal and external initiatives to help customers achieve their goals.
The Customer Success Management team is critical in driving high rates of renewal and expansion within the Seeq customer base.
A CSM:
Understands the customer's goals and proactively plans and executes internal and external initiatives to drive customer outcomes.
Is accountable for delivering high rates of renewal, minimizing churn, and driving expansion.
Serves as the customer focal point in the organization and actively keeps customers informed on product updates, new use cases, and updated training offerings.
Is a trusted advisor that customers depend on to be the voice of the company within the customer organization.
Will partner with the sales team, product team, training team, and support team to ensure that customer needs are met.
Understands enterprise SaaS within large multinational organizations and can navigate internal IT/OT priorities.
Key Responsibilities
Develop and implement success plans that outline how we will align with our customer's strategic initiatives to exceed their expectations.
Deliver quarterly customer-to-success reviews, which are used to highlight successes and refocus priorities to continue driving value.
Drive adoption through user onboarding, promoting training, establishing customer user forums, and regular customer touch points.
Own the renewal process for each customer, ensuring timely renewals while minimizing churn.
This involves understanding customer priorities and driving value generation.
Collaborate with the account team to develop comprehensive account plans that will drive our strategy around expansion, cross-selling, and upselling.
Respond to customer concerns and roadblocks, leading them to the right resources and providing context about priority to the Support Team and Development Team.
Identify gaps in Seeq capabilities required to meet customer needs and prioritize advocating for feature enhancements.
Leverage customer relationships to expand to other sites, business units, or partner companies.
Requirements
The candidate must be based in Australia.
5+ years working in a customer-facing role for a B2B SaaS company, or similar technology company, with exposure to multinational organizations, or an engineering role at a Process Manufacturing or Power Generation organization focused on driving change management and influencing people, such as a Project Manager, Digital Leader, Improvement Engineer, etc.
with accountability to multiple stakeholders.
Experience interacting with and presenting to senior director+ levels at global Fortune 500 companies.
A data-driven individual who understands the importance of customer health indicators and how to pivot account strategy when required.
Adept at translating corporate objectives (e.g., from an annual report) into strategic priorities for an account and gaining stakeholder alignment.
Experience owning the renewal process.
Experience collaborating with sales and services organizations to build and execute account plans that lead to customer advocacy and expansion.
Knowledge of time series and data analytics in manufacturing would be a plus.
Experience working with industrial or manufacturing organizations, including an understanding of IT and OT needs and priorities, would be considered an asset.
Additional Qualifications
Adept at translating corporate objectives (e.g., from an annual report) into strategic priorities for an account and gaining stakeholder alignment.
Experience owning the renewal process.
Experience collaborating with Sales and Services organizations to build and execute account plans that lead to customer advocacy and expansion.
Knowledge of time-series and data analytics in manufacturing.
Experience working with industrial/manufacturing organizations, including an understanding of IT/OT needs and priorities.
#J-18808-Ljbffr
-
Sr. Customer Success Manager
vor 3 Wochen
Sydney, Österreich Seeq Corporation VollzeitAccount & Relationship Management (Sales) The Sr.Customer Success Manager (CSM) plays a pivotal role within our organization, empowering our customers to transform how they work.Our focus on customer success is to retain and grow, delight, and deliver value for our customers.CSMs act as customer champions and operate with the customer's best interests and...
-
Sr. Regional Partner Manager
vor 1 Woche
Sydney, Österreich Servicenow, Inc. VollzeitIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly...
-
Sr. Regional Partner Manager
vor 1 Woche
Sydney, Österreich Servicenow VollzeitCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Commercial Customer Success Engineer
vor 2 Wochen
Sydney, Österreich Accs - Ares Customer Care Solutions Gmbh VollzeitJob Description We're looking for a Commercial Customer Success Engineer to drive the success of Procore's strategic commercial customers.In this role, you'll be the product champion of Procore and serve as a subject matter expert.You will succeed in this role when the customer succeeds in adopting and realising business performance gains from their...
-
Commercial Customer Success Engineer
vor 2 Wochen
Sydney, Österreich Accs - Ares Customer Care Solutions Gmbh VollzeitJob DescriptionWe're looking for a Commercial Customer Success Engineer to drive the success of Procore's strategic commercial customers. In this role, you'll be the product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds in adopting and realising business performance gains from their...
-
Commercial Customer Success Engineer
vor 2 Wochen
Sydney, Österreich Accs - Ares Customer Care Solutions Gmbh VollzeitJob DescriptionWe're looking for aCommercial Customer Success Engineerto drive the success of Procore's strategic commercial customers.In this role, you'll be the product champion of Procore and serve as a subject matter expert.You will succeed in this role when the customer succeeds in adopting and realising business performance gains from their investment...
-
Sr. Regional Partner Manager
Vor 5 Tagen
Sydney, Österreich Servicenow, Inc. VollzeitIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based platform seamlessly...
-
Sr. Regional Partner Manager
Vor 6 Tagen
Sydney, Österreich Tideri Jobbörse VollzeitCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based...
-
Sr. Regional Partner Manager
vor 1 Woche
Sydney, Österreich Servicenow VollzeitCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based...
-
Sr. Regional Partner Manager
Vor 2 Tagen
Sydney, Österreich Servicenow VollzeitIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly...
-
Sr. Regional Partner Manager
Vor 6 Tagen
Sydney, Österreich Tideri Jobbörse VollzeitCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based...
-
Customer Success Manager
vor 3 Wochen
Sydney, Österreich Saas Labs, Inc VollzeitCustomer Success Manager is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer. A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a...
-
Customer Success Manager
vor 3 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitCustomer Success Manager is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer.A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a...
-
Customer Success Manager
vor 3 Wochen
Sydney, Österreich Smartly.Io Group VollzeitAre you passionate about being at the forefront of the ever-evolving social advertising industry?Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?As a Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week, give consultative...
-
Customer Success Manager
vor 2 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitThe Team & Role We are looking for a Customer Success Manager to help secure the long-term success of our customers.You will provide support throughout their entire life cycle including deployment, training, and adoption.This role is essential in the success of ensuring that our clients are provided with a world-class experience and opportunities to further...
-
Customer Success Manager
vor 3 Wochen
Sydney, Österreich Sevenrooms VollzeitThe Team & Role We are looking for a Customer Success Manager to help secure the long-term success of our customers.You will provide support throughout their entire life cycle including deployment, training, and adoption.This role is essential in the success of ensuring that our clients are provided with a world-class experience and opportunities to further...
-
Customer Success Manager
vor 1 Woche
Sydney, Österreich WalkMe VollzeitWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...
-
Customer Success Manager
vor 3 Wochen
Sydney, Österreich Sevenrooms VollzeitThe Team & RoleWe are looking for a Customer Success Manager to help secure the long-term success of our customers.You will provide support throughout their entire life cycle including deployment, training, and adoption.This role is essential in the success of ensuring that our clients are provided with a world-class experience and opportunities to further...
-
Customer Success Manager
vor 1 Monat
Sydney, Österreich SevenRooms VollzeitThis is a Customer Success Manager role with one of the leading companies in AU right now 🔥 -- SevenRooms -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at SevenRooms 🧐🧐**The Team & Role ** We are looking for a Customer Success Manager to help secure the...
-
Customer Success Manager
vor 3 Wochen
Sydney, Österreich Walkme VollzeitWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world.Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...