Workforce Forecast Analyst
Vor 7 Tagen
Transport and Main Roads (Organisation site)
Operations Smart Service Queensland; Digital Customer (Smart Service Queensland); Queensland Government Customer & Digital Group; Brisbane
The Digital Customer (Smart Service Queensland) stream provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, counter and online.
This stream brings together technology, development, products, design, engagement, and operations to deliver simpler connected services.
Key ResponsibilitiesGenerate, collate and analyse relevant workload data to produce accurate and timely forecasts for Smart Service's contact centres to ensure service delivery targets are achieved, and business and customer needs are met.Maintain records and create data using Smart Service's workforce planning tools to ensure data integrity, enable effective planning and decision making.Source data, generate reports, and disseminate accurate and timely information to key internal stakeholders.Generate and analyse relevant workload data to produce long term forecasts and provide recommendations to Senior Management on budget and recruitment decisions.Undertake the business configuration activities for the applications used within the Workforce Planning and Contact Centre environment.Analysis and interpretation of data through use of tools, industry experience, and logic to present forecast and resource modelling.Liaise with internal stakeholders regarding workforce planning performance information and statistics.Work closely with clients, stakeholders, and technicians to turn data into information and knowledge for sound business decisions.Provide strategic and operational contact centre resource planning expertise and advice to senior leadership.Educate and inform others about forecasting activities and workforce methodology.Contribute and participate in forums, project teams and other related business activities for Contact Centre Operations.Coach and develop others through the sharing of knowledge and expertise.Develop professional knowledge and skills, maintaining an awareness of current and emerging best practices and technology trends.Further InformationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
DocumentsBefore applying for this vacancy please ensure you read the documents below.
Keyword
Please use * for wildcard searches.Search exact phrase
Check to search for the exact phrase.
Uncheck to return jobs that contain any of the keywords.Location
Hold down the control (Ctrl) button and use your computer mouse to select multiple optionsOccupational group
Hold down the control (Ctrl) button and use your computer mouse to select multiple optionsWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity, including making any reasonable adjustments to support you through the recruitment process.
#J-18808-Ljbffr
-
Workforce Forecast Analyst
Vor 7 Tagen
Brisbane, Österreich Qld Traffic VollzeitTransport and Main Roads (Organisation site: )Operations Smart Service Queensland; Digital Customer (Smart Service Queensland); Queensland Government Customer & Digital Group; BrisbaneThe Digital Customer (Smart Service Queensland) stream provides digitally enabled whole-of-government services to the Queensland public through multiple channels including...
-
Workforce Forecast Analyst
Vor 7 Tagen
Brisbane, Österreich Qld Traffic VollzeitTransport and Main Roads (Organisation site: http://www.tmr.qld.gov.au/)Operations Smart Service Queensland; Digital Customer (Smart Service Queensland); Queensland Government Customer & Digital Group; BrisbaneThe Digital Customer (Smart Service Queensland) stream provides digitally enabled whole-of-government services to the Queensland public through...
-
Qld Traffic | Workforce Forecast Analyst
Vor 7 Tagen
Brisbane, Österreich Tideri Jobbörse VollzeitTransport and Main Roads (Organisation site: )Operations Smart Service Queensland; Digital Customer (Smart Service Queensland); Queensland Government Customer & Digital Group; Brisbane The Digital Customer (Smart Service Queensland) stream provides digitally enabled whole-of-government services to the Queensland public through multiple channels including...
-
Systems Analyst
Vor 7 Tagen
Brisbane, Österreich One Forecast Pty Ltd VollzeitOne Forecast Pty Ltd is seeking an experienced full-time Systems Analyst to be based in our Brisbane offices.One Forecast is an Australian reseller of the SYSPRO ERP platform.We sell and implement the planning software for medium to large Supply Chain and Manufacturing companies in Australia.The role will involve new implementations of the SYSPRO ERP...
-
Systems Analyst
Vor 7 Tagen
Brisbane, Österreich One Forecast Pty Ltd VollzeitOne Forecast Pty Ltd is seeking an experienced full-time Systems Analyst to be based in our Brisbane offices.One Forecast is an Australian reseller of the SYSPRO ERP platform.We sell and implement the planning software for medium to large Supply Chain and Manufacturing companies in Australia.The role will involve new implementations of the SYSPRO ERP...
-
One Forecast Pty Ltd | Systems Analyst
Vor 7 Tagen
Brisbane, Österreich Tideri Jobbörse VollzeitOne Forecast Pty Ltd is seeking an experienced full-time Systems Analyst to be based in our Brisbane offices.One Forecast is an Australian reseller of the SYSPRO ERP platform.We sell and implement the planning software for medium to large Supply Chain and Manufacturing companies in Australia.The role will involve new implementations of the SYSPRO ERP...
-
Brisbane, Österreich Tideri Jobbörse VollzeitWe are excited to be partnering with a leading banking corporation here in Brisbane to recruit for a Workforce Planning Analyst.This role plays a critical role in ensuring the efficient planning and operation of the Contact Centre.In this role you will: Deliver analysis, recommendations, and optimised resourcing plans.Foster the delivery of agreed service...
-
Workforce Reporting Analyst
Vor 3 Tagen
Brisbane, Österreich Urban Utilities VollzeitWorkforce Reporting AnalystWorkforce Reporting AnalystApply locations Fortitude Valley, QueenslandTime type: Full timePosted on: Posted 11 Days AgoTime left to apply: End Date: January 23, 2025 (2 days left to apply)Job requisition id: R2873There's No Us Without U. Care with Us, for Today and Tomorrow There's no life without water, and at Urban Utilities, we...
-
Workforce Reporting Analyst
Vor 4 Tagen
Brisbane, Österreich Urban Utilities VollzeitWorkforce Reporting AnalystWorkforce Reporting AnalystApply locations Fortitude Valley, QueenslandTime type: Full timePosted on: Posted 11 Days AgoTime left to apply: End Date: January 23, 2025 (2 days left to apply)Job requisition id: R2873There's No Us Without U.Care with Us, for Today and TomorrowThere's no life without water, and at Urban Utilities, we...
-
Principal Workforce Data Analyst
Vor 2 Tagen
Brisbane, Österreich Ambulance VollzeitQueensland Ambulance Service(Organisation site)Human Resources; Office of the Deputy Commissioner Corp Services; Head Office; KedronThe Principal Workforce Data Analyst is responsible for leading the preparation and delivery of critical data analytics to support management and staff across the QAS.Utilising a range of tools and technologies, the role...
-
Workforce Reporting Analyst
Vor 7 Tagen
Brisbane, Österreich Urban Utilities VollzeitThere's No Us Without U.Care with Us, for Today and Tomorrow There's no life without water, and at Urban Utilities, we live and breathe this every single day.It's why our people are so passionate about what we do and how we do it.And it's why we need people like YOU .Come shape our future with us and make a real and lasting impact across our teams.Your...
-
Senior Analyst
Vor 7 Tagen
Brisbane, Österreich Australian Energy Market Operator (AEMO) VollzeitRequisition ID 11942 - Posted - AEMO Office (6) - AnalystWe are open to see candidates from Sydney, Melbourne, Brisbane, Adelaide, Perth.AEMO at the Heart of EnergyAEMO is Australia's independent energy system and market operator and system planner.AEMO's purpose is to ensure safe, reliable, and affordable energy today, and enable the energy transition for...
-
Senior Analyst
Vor 3 Tagen
Brisbane, Österreich Australian Energy Market Operator (AEMO) VollzeitWe are open to see candidates from Sydney, Melbourne, Brisbane, Adelaide, Perth.AEMO at the Heart of Energy AEMO is Australia's independent energy system and market operator and system planner. AEMO's purpose is to ensure safe, reliable, and affordable energy today, and enable the energy transition for the benefit of all Australians. Join us as we contribute...
-
Senior Analyst
Vor 4 Tagen
Brisbane, Österreich Australian Energy Market Operator (AEMO) VollzeitWe are open to see candidates from Sydney, Melbourne, Brisbane, Adelaide, Perth.AEMO at the Heart of EnergyAEMO is Australia's independent energy system and market operator and system planner.AEMO's purpose is to ensure safe, reliable, and affordable energy today, and enable the energy transition for the benefit of all Australians.Join us as we contribute to...
-
Finance Analyst
Vor 5 Tagen
Brisbane, Österreich Michael Page Australia VollzeitAn Analysis and Insight focused position with impactA chance to work in a globally dominant business About Our Client The Finance Analyst role sits within the Brisbane office a global leader and household name who are at the forefront of progress and innovation in their field.Primarily focused around Energy, the company has a rich history, a long track...
-
Senior Analyst, Workforce Planning Strategy
Vor 2 Tagen
Brisbane, Österreich Virgin Australia VollzeitHello.We're Virgin Australia.We're the airline that's always done things a little different.Our way.The Virgin way.We're on a mission to make flying better than 'nice'.And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our...
-
Senior Workforce Analyst
Vor 4 Tagen
Brisbane, Österreich Housing, Local Government, Planning And Public Works VollzeitHousing, Local Government, Planning and Public WorksStrategy & Programs; People & Culture; Corporate Services; Brisbane CBD (AM 60 42-60 Albert Street)Exciting opportunity to join the Workforce Insights and Performance team, part of People and Culture at the Department of Housing and Public Works.The Workforce Insights and Performance team leverages...
-
Senior Financial Analyst
Vor 4 Tagen
Brisbane, Österreich Perigon Group VollzeitAre you an analytical qualified accountant/analyst with a knack for delivering insights that drive decision-making? Do you thrive in a dynamic environment where your expertise in financial performance can shape strategy?Perigon Group is proud to be partnered with a leading financial services organisation well known across Australia. They are now seeking an...
-
Senior Analyst, Workforce Planning Strategy
Vor 7 Tagen
Brisbane, Österreich Virgin Australia Airlines VollzeitWe're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful.Like any good mission, this one starts with our people.Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for.Because when they're free to be themselves, they're better able...
-
Senior Analyst, Workforce Planning Strategy
Vor 3 Tagen
Brisbane, Österreich Virgin Australia VollzeitHello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the...
