Credit/Collections Advisor | Melbourne, Au
Vor 6 Tagen
Competitive salary and attractive benefits Fantastic work-life balance
What we offer
Competitive salary and attractive benefits Hybrid working Fantastic work-life balance Melbourne CBD location
Job ScopeThe Collections Officer contributes to the profitability of the business by minimizing potential losses due to non-payment and loss of accounts by actively contacting delinquent accounts to secure payment.
The role and responsibilities
While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.
Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards.
To detect and appropriately act on inability to pay, cash flow or financial problems and action pursuant to Credit and Collection policies.
Communicating with customers in a courteous and professional manner by telephone to determine reason for late payment and secure future payments.
Ensuring all action details are recorded on all relevant Collections systems.
Working on various Collections queues, and ad hoc reports, to contact by telephone, email or receive telephone calls concerning overdue accounts and to collect outstanding funds.
Conducting collection actions to meet or exceed both individual and team goal benchmarks, and budget or forecast requirements.
Knowledge, Skills and Personal Attributes
Secondary Education (desirable) Minimum 12 months in a collections role Exposure to a measured and KPI based environment Excellent verbal and written communication Computer Literacy - Windows & MS Office tools and Email Ability to work under pressure Self-motivated 'Can do' attitude Ability to work as part of a team #J-18808-Ljbffr
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