Student Support Officer
vor 2 Monaten
Job Type: Full time
Role Overview: You will be the first point of contact for students' enquiries via phone, email, and face-to-face at their local campus student support and reception counter.
This includes general student FAQs, subject queries, progression inquiries, and all queries that help a student progress in their studies throughout the student lifecycle.
This role also supports on-campus administrative tasks, student common room facilities, and activities to facilitate engagement and enhance the student experience from enrolment through to graduation.
About Endeavour College: Endeavour College of Natural Health is the largest provider of complementary medicine higher education degrees in the Southern Hemisphere, with six campuses across Australia.
We aim to be the leader in natural health education, producing experts that keep the world well.
Key Accountabilities: Student enquiries support via face-to-face and tickets.Participate in, support coordination, and delivery of campus events and campus tours.Act as VET and International student contact point and enrolment officer.Provide administrative support to the Clinic & Operations Manager.Front of house support and clinic reception (as required).About You: Relevant experience in similar customer-focused/admin roles.Passion for providing an exceptional customer experience.Team player who takes pride in their work and has an innate desire to drive growth and improvement.Attention to detail and commitment to accuracy.Ability to review processes and continually strive for excellence.Tech-savvy with the ability to learn new systems as required.Why Work with Us: Employee Assistance program.FREE UNLIMITED clinic consults in all of our disciplines.15% off all clinic dispensary and retail products.Beautiful campuses located conveniently to public transport.Staff events.To Apply: We are an equal opportunity employer.
As part of our commitment to equity, we work to ensure a fair and consistent interview process.
We celebrate diversity and are committed to an inclusive work environment.
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