Rydges Hotels Limited | Concierge Supervisor | Brisbane
Vor 4 Tagen
Front Office & Guest Services (Hospitality & Tourism)
Incredible team member discounts from your first day on-the-job.
Up to 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo, Independent Collection and more.
$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
Awesome winter and summer savings and discounts at Thredbo.
Rapid career growth opportunities through our EVT network.
Local community involvement, volunteering and charitable giving.
Australia and NZ's largest and most diverse experiences company.
Key Responsibilities
Supervise and coordinate the Concierge team in the absence of the Head Concierge.
Support daily operations of the Concierge team in elevating the guest's welcome experience.
Assist the Head Concierge in the training and development, rostering and financial management of the team.
Provide guests with information on Hotel services and local attractions/events.
Parking guest's vehicles both on-site and off-site with the utmost care.
Order taxi's and/or ride shares for guests as required.
Deliver all luggage, messages, mail and special requests are handled promptly, efficiently and professionally.
Ensure the Hotel lobby and entrance are kept impeccably clean and tidy.
Skills & Experience
Driver's license, manual preferred however not essential.
Previous experience supervising and mentoring staff in a customer service environment.
Previous experience using Property Management Systems advantageous e.g.
Opera.
Excellent communication skills and customer service.
Excellent personal grooming and presentation.
The ability to handle pressure, multi-task and get the job done.
Ability to work a variety of shifts across the week.
About the Role
We have an exciting new position available as Concierge Supervisor
The role will suit candidates with previous experience overseeing, training and mentoring staff in a similar customer service focused role, with an out-going personality to elevate our guest's experience.
Being the first and last point of contact for our guests, our Concierge team plays a vital role in our operations.
We strive to exceed guest expectations at every opportunity, aided by our insatiable enthusiasm and people skills.
About the Business
Rydges South Bank is part of EVT (Entertain, Ventures & Travel) Group, a proudly Australian-owned company with over 100 years' experience in hospitality, entertainment and leisure in Australia and New Zealand.
Our venues stretch from Perth to Sydney to Queenstown with each venue locally inspired, just like our team, our customers and you.
We're for making the day better, we include, we nurture talent and promote internally.
Rydges South Bank is a highly-regarded 4.5 star, award-winning hotel boasting 304 rooms and suites, multiple food and beverage outlets, and conferencing facilities.
The hotel is located on Grey Street in South Bank neighbouring the Brisbane Convention & Exhibition Centre.
Our core values are Empowerment, Possibilities and Community .
These pillars form the foundation of our purpose, which is to make each day better for our customers, our team, the community and... ourselves
If you're interested in keeping up to date with all available positions across EVT, including cinemas, hotels and Thredbo, you can sign up for our weekly job alerts here
Your application will include the following questions:
How many years' experience do you have as a Concierge Supervisor?
Which of the following statements best describes your right to work in Australia?
Do you have experience preparing work rosters?
Do you have customer service experience?
Do you have a current Australian driver's licence?
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