Restaurant & Bar Executive
vor 2 Wochen
Company Description Our World is Your Playground.
A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets success.
At Pullman Singapore Orchard, we don't do ordinary.
Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend-setting F&B outlets and immersive relaxation zone; not to mention the happening lobby.
Challenging the status quo, we are redefining hospitality with seamless, fun, cool and smart interactions.
Job Description The Restaurant & Bar Executive will deliver prompt and professional F&B service to the hotel's guests and assist the management of all aspects of the Restaurant & Bar, Meeting Space, Swimming Pool functions, in accordance with operation standards.
He/she must be familiar with ALL Loyalty Program to recruit members and be able to share information when handling existing ALL members.
Outlet Operations Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operations.
Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.
Take and record restaurant reservations/cancellations in accordance to departmental standards.
Reconfirm reservations through phone calls or email on a daily basis.
Take food and beverage orders according to guest's requirements and preferences.
Deliver food & beverage services in accordance to departmental standards and procedures.
Ensure that all food & beverage are served according to LQA service standard.
Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue.
Cross-sell other dining venues when the outlet is full.
Remember individual guest's names and their preferences to extend personalized service.
Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP).
Collect food and beverage supply requisition, ensure that the stock collected is as per requisition.
Handle guests' complaints and comments tactfully and efficiently.
Report any complaints, incidents or other irregularities to management.
Supervise and assist in assigned work station's activities and oversee the operation of the outlet in the absence of management.
Qualifications Nitec Level 1 Food Safety & Hygiene certification Additional Information Service oriented with an eye for details A team player, motivator & self-starter Well-presented and professionally groomed at all times Minimum 1 year of work-related experience #J-18808-Ljbffr
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