Network Operations Developer
vor 2 Monaten
Air Conditioning & Refrigeration (Trades & Services)
Full time
We are looking for motivated, influential, and dynamic individuals who are passionate about improving the operational excellence of our partner service centers activities.
These activities are focused on tyre services and associated tyre maintenance, and predictive maintenance (also known as fast fit) for passenger cars and light trucks.
An excellent opportunity for a Workshop Manager or Lead Technician with relevant professional experience in the automotive industry.
We offer a highly collaborative, caring team environment with a focus on learning and development, recognition for your contributions, and a variety of staff incentives.
What's the role? Based in Port Melbourne, this role will focus on developing, optimizing, and implementing retail processes and systems (operations manuals) within our network of service centers.
Reporting to the National Sales Manager, you will ensure a consistent, premium-quality customer experience and a seamless one-stop-shop consumer value proposition (CVP) through a refined customer journey (sales method).
As a Network Operations Developer, your high-level activities and deliverables will be centered on:
Training: Accelerate the development of competencies in network service center excellence across the organization and service centers.Store Operation & Profitability: Achieve and sustain improvements in service center performance.Operations Manual: Develop and deploy the operations manual (standard operating procedures).
Showcase the comprehensive value of Michelin tyres and services to customers.Stakeholder and Business Partnering: Collaborate effectively with colleagues to support business needs.Your main activities include but are not limited to:
Implement and provide feedback on customer service and product needs for tyres and predictive maintenance.Oversee daily management and operations.Ensure compliance with environmental, health, and safety requirements.Provide support and training for service centers.Manage purchasing and stock.Deploy SOPs roadmap.Monitor service center performance.Analyze operational performance and recommend improvements.What are we looking for? NOTE: Candidates are required to be legally authorized to work in Australia.
New Zealand applicants will also be considered.
Demonstrate understanding of cost structures, pricing, available tools, and the sales development life cycle.Minimum three years of professional experience in roles such as Workshop Manager or Lead technician in a premium OEM brand vehicle maintenance center, with team management and in-depth automotive technical knowledge.Ability to provide coaching and training to address gaps and support overall team development.A good communicator who can have open communications to share information, mitigate issues or resolve conflicts.Respect for facts - analyze data to understand, write reports and make recommendations to your customers.Respect for people - encourage a culture of compassion, empathy, and support within and beyond the organization.Strong mechanical or technical competencies.Have CRM experiences.MS Office skills – frequent use of Excel, Word and Powerpoint.Flexibility for a combination of field-based and office-based working arrangement.Ability to travel 4-6 days per month away from home (you plan your own schedules).Knowledge of environmental compliance and safety standards is valued.Solid understanding of retail operations.
Experience in network or multi-store management (e.g., license or franchise networks) is valued.What's in it for you? Great company culture – open and collaborative environment.Opportunity to innovate and pioneer the way forward.Career progression and development.Performance bonus.Above industry superannuation.Fully maintained company vehicle.Staff incentives, including a set of tyres for your car.Wellness Program.Employee Assistance Program.Discounted corporate private health insurance.Who are we? With over 130 years of innovation, Michelin has a shared culture built on respect.
Michelin's creativity and innovation is fueled by the talents and diversity of our workforce.
Our relationship with our employees is built upon shared values of respect, dialogue, passion, and trust.
We put these values into practice every day in all parts of the world to serve our customers and offer them a better way forward.
Our sustainable approach is built on the conviction: tomorrow, everything will be sustainable at Michelin.
All our decisions are based on achieving a better balance between human, economic & environmental issues (People, Profit, Planet).
Michelin promotes personal development, enabling you to develop your career.
Globally, more than 75 percent of our managers are promoted from within, and we offer career development paths to challenge employees to grow and realize their purpose across the span of their individual careers.
Are you someone with a growth mindset, have a passion for excellence, and able to build and maintain relationships with customers?
Join us
If you are ready to learn more about this role & Michelin please visit our Linkedin home page here or here.
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