It Support Analyst

vor 1 Woche

Sydney, Österreich Tideri Jobbörse Vollzeit

Ausbil Investment Management, based in Sydney, is one of Australia's leading specialist Australian and global investment managers.
Established in 1997, we are a strategic partnership between members of the investment/management team of Ausbil and New York Life Investment Management.
Our clients include industry superannuation funds, investment platform, advisers and retail investors.

Your New Role
We have an opening for an experienced professional (3-5 years' experience) to focus on IT support.
You will help provide software, hardware and telecommunications support while gaining experience in the operations of a leading boutique funds management firm.
You will be responsible for developing and enhancing existing IT service standards to ensure consistency of quality services to the firm.
The role will also be involved in a wide range of IT initiatives including the following key responsibilities:
Provide and maintain IT support services, logging incidents and service requests Proactively work with team members to triage IT incidents and service requests and prioritise responses Manage ITSM and IAM platforms Perform user administration duties, assist with training and support Onboarding/Offboarding of employees, ensuring a smooth transition experience Manage assets through the full life cycle and initiate replacements as per schedule Keep documentation of IT infrastructure up to date and accurate Acts as a technical liaison with other IT partners for systems support and implementation Assist in managing cyber security program and cyber incident response Assist in corporate and regulatory audits; testing of business continuity plan (BCP) and technological changes throughout the business.
About You:
You will be a smart, motivated self-starter with a desire to learn and adapt to new technologies.
You will hold a relevant IT degree qualification.
Your background will have at least 3-5 years' experience in service desk role(s) and will include:
Highly developed technical and problem-solving skills Systems and applications used and supported:
In depth knowledge of Microsoft Windows family of Operating Systems Active Directory Microsoft Exchange SAN Storage and infrastructure VMware vSphere Industry Certifications e.g.
Azure, AWS, VMWare, CompTIA ITIL Diversity & inclusion at Ausbil:
Ausbil is committed to an inclusive workplace in which differences and unique perspectives are encouraged and valued.
At Ausbil, each employee is valued for their unique and distinctive background and skills, experiences, and point of view.

What's next:
Please apply now if you would like the opportunity to work in an award-winning boutique fund manager.
Ausbil encourages all diverse candidates to apply.

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