Efinancialcareers Ltd. | Client Service Associate | Melbourne, Au | Melbourne
vor 1 Monat
We are a leading trading platform that is ambitiously expanding to the four corners of the globe.
Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience.
We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.
Capital.com is on a mission to make the world of finance more accessible, engaging, and useful.
We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market.
We have achieved lots of global success and growth and are here in Melbourne, Australia
Key responsibilities:
Support our clients at all levels Answer any questions about how the service works and resolve clients' issues promptly via live chat, emails, and calls Assist clients with the KYC procedure Provide a tour around the trading platform Build client trust and satisfaction through professional support and training Be keenly aware of the competitive landscape and understand financial markets Collect clients' feedback and analyse how clients' experience can be improved Keep open communication between the departments to resolve any issues
Requirements:
Fluent in English Proficiency in Spanish and/or Mandarin Chinese is advantageous Advanced interpersonal and communication skills Ability to listen to clients and your team's needs and find solutions Ability to work full-time Excellent communication skills, both verbal and written
What we offer:
Competitive Salary International Team Collaboration State-of-the-art Equipment Hybrid Working Model Employee Assistance Program Employee Referral Program Comprehensive Private Medical Insurance Annual Global Performance Review Cycle
Be a key player at the forefront of the digital assets movement, propelling your career to new heights
Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.
Work alongside one of the most brilliant teams in the industry.
Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today.
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