Operations Service Coordinator

vor 1 Monat

Sydney, Österreich UBT Accountants Vollzeit

About Us: Identimark is a family-owned and operated business that has been at the forefront of safety initiatives in the energy sector across Australia and New Zealand for over 30 years.
We pride ourselves on creating superior-quality products and maintaining a culture where every team member's contribution is recognised and valued.
If you're an experienced Operations/ Customer Service Coordinator looking for a rewarding role in a close-knit team, we want to hear from you
The Role: Are you a detail-oriented and proactive professional with experience in customer service and operations support?
Identimark is looking for an Operations/ Customer Service Coordinator to join our team.
This role will work on hybrid model and can be onsite with our warehouse team some days in Caringbah, NSW.
Reporting to the Operations Manager, you will be responsible for processing and tracking orders from clients through to suppliers, ensuring timely delivery and providing excellent service to our customers.
This is a fantastic opportunity for someone who is computer-savvy, takes full ownership of their tasks, is self-driven, independent and is passionate about continuous improvement.
Key Duties and Responsibilities: Supplier Liaison: * Following up with suppliers and updating teams on supplier status and lead times.
* Coordinating design and artwork requirements for orders and quotes.
* Check product at the warehouse, before distribution.
Logistics: * Freight management, including tracking international shipments and communicating delays.
* Tracking orders and ensuring timely dispatch through 3PLs, suppliers, and contractors.
Customer Support: * Providing telephonic and email customer support.
* Updating clients on order status and responding to inquiries * Processing orders from Sales Representatives.
* Pricing and preparing quotations.
What We Are Looking For: * Proven experience as a customer service administrator or in a similar role.
* Experience in Print/Signage related industry (advantageous but not a requirement) * Strong communication skills, both written and verbal, with the ability to liaise with stakeholders at all levels.
* Ability to work efficiently under pressure and solve problems as they arise.
* High attention to detail and fast typing skills for accurate data entry.
* Proficiency in MS Office Suite and other relevant software.
Why Identimark?
* Competitive salary with flexible work arrangements (hybrid role) * Opportunity to work with a dynamic and talented team.
* Room for professional growth and career advancement within the company.
* Positive and inclusive work environment that values employee contributions.
If you possess the skills and experience required for this role and are ready to take on the challenge of being an integral part of Identimark, we would love to hear from you
Please Note: Only shortlisted candidates will be contacted for further evaluation.
For any queries or difficulty applying, please reach out to ******

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