Client Advisor

vor 3 Wochen

Sydney, Österreich Burberry Vollzeit

Requisition ID 163098 - Posted - STORES (FDST2001) - Australia - Not Applicable - Sydney - RETAIL OFFLINE At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers, and our communities. This core belief has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world, creating the next generation of sustainable luxury for customers, driving industry change, and championing our communities.
JOB PURPOSEThe Client Advisor builds relationships with Burberry's new and existing clients, delivering a personalised and elevated experience with commercial success. Reporting to the store management, the Client Advisor will inspire our clients by conveying passion for the brand, fashion, and luxury products. As an expert in client engagement and service, the Client Advisor demonstrates a high level of knowledge in styling and selling.
RESPONSIBILITIESMeet and exceed individual and store sales and other commercial KPIs.Through storytelling and passion for the brand, inspire our clients, creating desire and love for Burberry with every client interaction.Provide luxury service and demonstrate knowledge and expertise in product, fashion, and styling.Follow the client journey to elevate the client experience in the store.Be efficient in following-up and delivering after-sales services to our clients.Contribute to the daily operations of the store, maintaining high luxury standards.Follow company policies, guidelines, and procedures.Foster teamwork and a positive work climate.CLIENT ENGAGEMENTBuild meaningful relationships with clients.Work by appointment to provide personalised service and promote loyalty.Capture new luxury clients to grow the individual and store client book.Drive retention of clients ensuring volume and spend by contacting them regularly.PERSONAL PROFILEA proven track record in delivering sales and exceeding targets.Previous experience in Clientelling.A strong interest in fashion, art, and culture.Strong product knowledge and understanding of store retail operations.Experience working as part of a team.Fluent in local language; English proficiency is desirable.Demonstrates confidence, curiosity, conviction, and care.Energetic, pro-active, and self-motivated.Detail-oriented and creative with a passion for selling.Assertive with impeccable presentation and communication skills.Results-driven and commercial mindset.Flexible, collaborative, and adaptable approach to work.MEASURES OF SUCCESSIndividual sales performance and KPIs (Appointments, UPT, ATV & AUR).Service targets (Guest Experience, Net promoter score).New client acquisition (conversion and retention).Number of appointments held on a monthly basis.FOOTERBurberry is an Equal Opportunities Employer and treats all applications equally, recruiting purely on the basis of skills and experience.

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