Technical Delivery Platform Engineering Manager

Technical Delivery Platform Engineering Manager - Google CloudFull-timeDepartment: Managed ServicesAbout us:About us:At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.About the role:As a Technical Delivery Platform Engineering Manager this role has a post sales focus on the delivery, performance, maintenance and growth of the customers technical solution and is a hybrid mix of hands-on technical engineering and implementation of customer innovation and enhancement work, consultancy and service governance.This key role provides proactive Technical Delivery management and Leadership to designated customers to deliver to customers' needs, contractual commitments and oversee the delivery of the services and will work closely with account management, solutions, delivery and capability teams within NCS.The Technical Delivery Platform Engineering Manager is the customer advocate within the business for the managed services we deliver, ensuring the supporting teams are clear of the customers' needs and support requirements. As a respected Managed Services specialist, the role supports our customer operational requirements and is viewed as critical role by customers. It is critical that the incumbent understands the technology market, and client needs, to deliver relevant and leading managed services and solutions.Responsibilities:Identify business opportunities (sales, optimisation and cost reductions) in the customer's environment and work closely with the Markets team to design and execute solutions that add value to the customer's business.Use Incident and Problem Management techniques to drive technical resolver groups in the resolution, root cause analysis, corrective and preventive actions to ensure performance levels are met and exceeded and customer expectations are managed.Oversee ongoing change management to ensure the operational solution remains appropriate, suitable and adequate according to the Agreement.Provide E2E technical management, leadership and direction to internal service and technical representatives on the development, operation and maintenance of the customers' services infrastructure.Support and add value to customer driven technology outcomes.Maintain architecture, design and roadmaps of in scope services and systems in alignment with tactical and strategic NCS and customer objectives.Manage vendor performance on technical issues; and answer complex technical questions and be and continue to be well versed/proficient in the customer solution.Manage vendor performance on technical issues; and answer complex technical questions and be and continue to be well versed/proficient in the customer solution.About you:PRODUCT/SOLUTION SPECIFICStrong hands-on background in Platform Engineering/Cloud EngineeringDeep understanding of GCP services and their capabilities, including Compute Engine, Kubernetes, Cloud Storage, Cloud SQL, Cloud Networking, Cloud Monitoring, Cloud Logging, and more.Understanding of GCP ArchitectureExperience in Python or TerraformExperience with DevOps practices and CI/CD pipelines.Experience with containerization technologies like Docker and Kubernetes.Experience in Data Engineering, Data Security and Data ArchitecturePrevious Consulting experienceand dealing with clients directlyCHALLENGES:Managing internal and external stakeholders who often have different set of concernsBalancing customer and business needs across competing prioritiesWorking within a team environment, comprised of a number of diverse roles to ensure the customer sees a cohesive, customer focused and high value Managed Service.Ability to stay abreast of emerging products across the industries, reading and interpreting the evolving technical needs of the market.Managing conflicting high impact incidents concurrently across multiple customers.Operate in complex and demanding technical environments that demand tight timelines and budgetary constraints.Initiate and manage projects as required to achieve customer performance optimisation whilst maintaining commercial integrity of the account and optimal contracted performance.Represent customer technical requirements and business drivers into the business and translate into technology-based solutions.Translate proposed technical solutions into required customer benefits to largely non-technical senior customer management.At NCS Australia, you'll be part of a team that values your growth and development. Our comprehensive global learning and development program will equip you with the skills and knowledge needed to succeed. Plus, you'll be mentored by some of the industry's best, and have access to a worldwide network of career opportunities. Join us now and discover just how far your career can goWe are in the process of refreshing our employee benefits, so don't forget to ask our Talent Acquisition Team about what's on offer.We take pride in our commitment to valuing and supporting our people and the communities we serve. Diversity, inclusivity, and being different are not just buzzwords for us - they are integral to our culture. We are dedicated to upholding Equal Employment Opportunity Principles and providing reasonable accommodations to all our applicants. If you require any assistance or modifications to navigate our careers site or complete your application, please don't hesitate to reach out to us ****** .Other important stuff:To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks.As we navigate through our business integration process, we will continue to issue contracts under our existing entities of ARQ, Dialog, CatapultBI, ICEMEDIA, Eighty20, Riley or AccessHQ.Agencies:We've got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply. To discuss adjustment requirements, please email ******'ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.Work rights and background checks:To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks
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