Cisco Systems, Inc. | Expression Of Interest
vor 4 Wochen
Expression of Interest - Leader, Customer Delivery Cisco Systems Australia Pty Ltd
Application Date Open from 8 November 2024 to 9 December 2024
Role Type - Full time
Location - Sydney, Australia
What You'll Do
This role is to lead the Expert Care delivery team, made of technical and non-technical experts across Australia and New Zealand.
Expert Care helps customers manage incidents and provides guidance and support to help achieve their desired operational goals and objectives.
With a service model that is with them throughout their entire solution journey, customers are assured that delivery teams are coordinated, communicating, committed to key performance indicators, and employing common tools and processes.
Who You'll Work With
Expert Care is a fast-paced, profitable, and well-established Customer Experience (CX) Organization.
In this role, you will be empowered to make decisions and drive successful business outcomes that impact and benefit Cisco's top customers globally
The ANZ CX Delivery Team is focused on driving new opportunities for Cisco and transforming our customers' businesses.
We are building high-performing teams that are tightly engaged with our clients, understand their business imperatives, and can orchestrate the execution of our services to meet our clients' business needs.
Who You Are
Supervised the activities of a national dynamic team with responsibility for results in terms of customer satisfaction and delivery assurance.
Expanded the Expert Care footprint by working closely with the immediate team and sales teams to drive business growth and retention (customer renewals).
Fostered professional development within the organization.
Recruited and hired the best talent to support new Expert Care customer engagements.
Led, promoted, and engaged in cross-functional collaborations across Product and Service teams and throughout Cisco.
Identified, developed, and shared operational customer best practices in efforts to continue evolving and elevating the organization.
Minimum Requirements
BA, BS, BSCS, or BSEE degree.
5+ years of experience managing operations managers, technical engineers, or project managers in a high-tech company/environment.
5+ years of experience in customer support, knowledge of inter-networking technologies, and the competitive Enterprise segment.
Experience in leading a high-performing team in applying all elements of Operational support and Delivery excellence.
Ability to travel, mostly within Australia and New Zealand.
Desired Skills
People leadership.
Thorough understanding of IT technologies and strong knowledge of Cisco Services and Products.
Understanding of organizational finances and budget management.
Demonstrated industry awareness and extensive understanding of Enterprise market trends and transitions.
Why Cisco
At Cisco, each person brings their unique talents to work as a team and make a difference.
Our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people.
We connect everything – people, process, data, and things – and we use those connections to change our world for the better.
Colorful hair?
Don't care.
Tattoos?
Show off your ink.
Like polka dots?
That's cool.
Pop culture geek?
Many of us are.
Be you, with us
#WeAreCisco
#J-18808-Ljbffr
-
Expression Of Interest
vor 1 Monat
Sydney, Österreich Cisco Systems, Inc. VollzeitExpression of Interest - Leader, Customer DeliveryCisco Systems Australia Pty LtdApplication Date Open from 8 November 2024 to 9 December 2024Role Type - Full timeLocation - Sydney, AustraliaWhat You'll Do This role is to lead the Expert Care delivery team, made of technical and non-technical experts across Australia and New Zealand.Expert Care helps...
-
Expression Of Interest
vor 1 Monat
Sydney, Österreich Cisco Systems, Inc. VollzeitExpression of Interest - Leader, Customer DeliveryCisco Systems Australia Pty LtdApplication Date Open from 8 November 2024 to 9 December 2024Role Type - Full timeLocation - Sydney, AustraliaWhat You'll DoThis role is to lead the Expert Care delivery team, made of technical and non-technical experts across Australia and New Zealand.Customers are in a unique...
-
Expression Of Interest
vor 2 Monaten
Sydney, Österreich Cisco Systems VollzeitExpression of Interest - Program Manager Cisco Systems Australia Pty Ltd Application Date Open from 23 October 2024 to 22 November 2024 Role Type - Full time Location - Sydney, Australia What You'll Do The Inclusive Communities Experiences (ICX) team is searching for a Program Manager to support our Employee Resource Organizations and Networks, both...
-
Expression Of Interest
vor 1 Monat
Sydney, Österreich Cisco Systems, Inc. VollzeitExpression of Interest - Leader, Customer DeliveryLocation: North Sydney, AustraliaArea of Interest: Customer ExperienceJob Type: ProfessionalJob Id: 1431974Application Date: Open from 8 November 2024 to 9 December 2024Role Type: Full timeWhat You'll Do Customers are in a unique position to help businesses with their digital transformation, but they are also...
-
Expression Of Interest
vor 1 Monat
Sydney, Österreich Cisco Systems VollzeitExpression of Interest - Leader, Customer DeliveryCisco Systems Australia Pty LtdApplication Date Open from 8 November 2024 to 9 December 2024Role Type - Full timeLocation - Sydney, AustraliaWhat You'll DoCustomers are in a unique position to help businesses with their digital transformation, but they are also in the midst of their own transformations.As...
-
Expression Of Interest
vor 1 Monat
Sydney, Österreich Cisco Systems VollzeitExpression of Interest - Leader, Customer DeliveryCisco Systems Australia Pty LtdApplication Date Open from 8 November 2024 to 9 December 2024Role Type - Full timeLocation - Sydney, AustraliaWhat You'll DoCustomers are in a unique position to help businesses with their digital transformation, but they are also in the midst of their own transformations.As...
-
Sydney, Österreich Tideri Jobbörse VollzeitExpression of Interest - Leader, Customer Delivery Company: Cisco Systems Australia Pty Ltd Application Date: Open from 8 November 2024 to 9 December 2024 Role Type: Full time Location: Sydney, Australia What You'll Do: This role is to lead the Expert Care delivery team, made of technical and non-technical experts across Australia and New Zealand.Expert Care...
-
Leader, Customer Delivery
vor 2 Monaten
Sydney, Österreich Cisco Systems, Inc. VollzeitLeader, Customer Delivery - Technical Support I ThousandEyes Location: Sydney, Australia Area of Interest: Technical Support Job Type: Professional Job Id: 1430111 Who We AreThe name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points.As the world...
-
Site Reliability Engineer
vor 2 Wochen
Sydney, Österreich Cisco Systems, Inc. VollzeitCloud and Data Center, Security and Observability, Webex (Collaboration)Job Id: 1431903Location: Hybrid – open to candidates located in Brisbane, Canberra, Melbourne or SydneyWhat You'll Do You will be part of Cisco Unified Identity team.We provide the best common identity platform experience to our world-class customers using Cisco products across...
-
Expression Of Interest
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitExpression of Interest - Leader, Customer Delivery Cisco Systems Australia Pty Ltd Application Date Open from 8 November 2024 to 9 December 2024 Role Type - Full time Location - Sydney, Australia What You'll Do This role is to lead the Expert Care delivery team, made of technical and non-technical experts across Australia and New Zealand.Customers are in a...
-
Expression Of Interest
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitExpression of Interest - Leader, Customer DeliveryCisco Systems Australia Pty LtdApplication Date Open from 8 November 2024 to 9 December 2024Role Type - Full timeLocation - Sydney, Australia What You'll DoCustomers are in a unique position to help businesses with their digital transformation, but they are also in the midst of their own transformations.As...
-
Customer Experience Manager, Sydney
vor 4 Wochen
Sydney, Österreich Cisco Systems, Inc. VollzeitWhat You'll DoAs a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand...
-
Leader, Customer Delivery
vor 2 Monaten
Sydney, Österreich Cisco Systems VollzeitWho We Are The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the "network," which is now both public and private, has become a black box...
-
Leader, Customer Delivery
Vor 7 Tagen
Sydney, Österreich Cisco Systems VollzeitWho We Are The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points.As the world continues its digital transformation and relies more on cloud services and the Internet, the "network," which is now both public and private, has become a black box...
-
Sydney, Österreich Cisco Systems, Inc. VollzeitSecurity Incident Commander, Threat Management Response - MerakiLocation: Sydney, AustraliaAlternate Location: Anywhere in AustraliaAt Cisco Meraki, we are known for simplifying technology through our products and services - and for the people behind them. As the fastest growing cloud-managed networking team in the world, our technology architecture is...
-
Solution Engineer
vor 1 Monat
Sydney, Österreich Cisco Systems, Inc. VollzeitEngineer - Pre Sales and Product Management Job Type: ProfessionalNetworking Job Id: 1431437What You Will DoWork with customers and partners in evangelizing technology trends and Cisco architectures.Develop a business value based on a situational awareness of various business scenarios and motivations.Strong understanding of DevOps, SecOps, and NetOps and...
-
Solutions Engineer
vor 1 Monat
Sydney, Österreich Cisco Systems, Inc. VollzeitEngineer - Pre Sales and Product ManagementJob Type: ProfessionalNetworkingJob Id: 1431437What You Will DoWork with customers and partners in evangelizing technology trends and Cisco architectures.Develop a business value based on a situational awareness of various business scenarios and motivations.Strong understanding of DevOps, SecOps, and NetOps and...
-
Solution Engineer
vor 1 Monat
Sydney, Österreich Cisco Systems, Inc. VollzeitEngineer - Pre Sales and Product ManagementJob Type: ProfessionalNetworkingJob Id: 1431437What You Will DoWork with customers and partners in evangelizing technology trends and Cisco architectures.Develop a business value based on a situational awareness of various business scenarios and motivations.Strong understanding of DevOps, SecOps, and NetOps and...
-
Solutions Engineer
vor 1 Monat
Sydney, Österreich Cisco Systems, Inc. VollzeitEngineer - Pre Sales and Product Management Job Type: ProfessionalNetworking Job Id: 1431437What You Will DoWork with customers and partners in evangelizing technology trends and Cisco architectures.Develop a business value based on a situational awareness of various business scenarios and motivations.Strong understanding of DevOps, SecOps, and NetOps and...
-
Leader, Customer Delivery
Vor 7 Tagen
Sydney, Österreich Cisco Systems VollzeitWho We AreThe name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the "network," which is now both public and private, has become a black box...
