Customer Service Agent
vor 10 Stunden
Add expected salary to your profile for insightsWA Premix is a leading supplier of concrete, aggregates and decorative concrete and aggregate solutions across the Perth metropolitan area.
We are a supplier to residential, commercial and industrial building projects, and combine state-of-the-art technology, unique expertise and locally-sourced raw materials to meet our clients' diverse needs.A proudly West Australian business that has been operating for more than 30 years, WA Premix have 5 concrete plants strategically located across Perth, more than 40 concrete agitator trucks, and a mobile concrete plant to service clients in regional and remote areas.About the Role:We are seeking a dedicated Customer Service Agent to join our dynamic team.
In this role, you will be responsible for providing exceptional customer service and support to enhance the overall customer experience.
You will receive training in our specialized software system and technical concrete knowledge to support our customers effectively.Your tasks will include, but are not limited to:Provide outstanding service and support to customers, addressing their needs and inquiries promptly and professionally.Processing orders efficiently to ensure prompt delivery.Proactively handling complaints with care and professionalism, ensuring a positive outcome for the customer.Responding to pricing inquiries with precise and clear information.Perform various administrative tasks as required to support team operations.Participate in training on the specialized software system and acquire concrete technical knowledge to assist customers effectively.Work collaboratively in a newly created department and go the extra mile for our customers.About you:To be considered for this role, you will have the following:A friendly and outgoing personality with a genuine passion for customer service.A minimum of 3 years of experience in a customer service role.High attention to detail and strong negotiation skills.The ability to solve problems effectively in a fast-paced environment.Proven ability to build strong relationships with internal and external customers, including builders, concreters, and cash sale customers.Strong organizational and time management skills to prioritize tasks efficiently.Excellent verbal and written communication skills.Proficiency in computer applications relevant to customer service operations.If you are enthusiastic about providing outstanding customer service and ready to make a significant impact in our team, we would love to hear from you
Hit "Quick Apply" to get started.All successful candidates will be required to successfully pass a Drug & Alcohol Screen and Pre-employment Medical prior to offer of employment.
Anyone unable to pass or complete these requirements need not apply.Please note that due to the high number of applications received for advertised positions only short-listed candidates will be contacted.NO recruitment agencies please.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a Customer Service Representative?Do you have customer service experience?Do you have order processing experience?Do you have experience in administration?Are you willing to undergo a pre-employment medical check?
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