It Operations Engineer
Vor 3 Tagen
About The Company Compare the Market – yes, the one with the meerkats – is a high-growth FinTech company on a transformational journey.
We are focused on designing, building, and delivering the very best home loan, energy, insurance, and health comparison experience in Australia.
Okay, in the world
We are all about Customer first, teamwork, making a difference, and treating the business as our own – without compromise.
These values are critical to delivering on our purpose: "to make a difference in the lives of Australians by simplifying the process of making sound financial decisions". About The Role: Are you passionate about technology and love helping others with their IT needs?
Compare the Market is looking for an enthusiastic IT Operations Engineer to join our dedicated team.
In this role, you'll be the first point of contact for our users, ensuring smooth day-to-day IT operations.
With a strong focus on providing excellent customer service, your role will be essential in assisting our users, resolving technical issues, and contributing to the efficiency of our IT services.
As an IT Operations Engineer, you'll play a vital part in our IT support team, helping our organisation run smoothly and effectively.
What You'll Do: Provide first-level technical support to users, resolving issues promptly and efficiently.Assist in managing user accounts, permissions, and access controls across various systems and applications.Document and track all support requests and incidents in the IT service management system.Adhere to standard operating procedures for incident management, problem resolution, and service requests.Escalate complex issues to other support teams when necessary.Contribute to the creation and maintenance of IT support documentation and knowledge base articles.Support the IT team with various administrative tasks and projects as needed.Onboard new systems and document best practices for implementation within the team.What You'll Bring: Previous relevant experience, especially in IT or operations with a focus on constructing and optimising internal processes is highly desirable.Proven ability to identify and implement process improvements, boosting operational efficiency.Strong communication skills for interacting with end users and writing clear documentation.Logical thinking to develop streamlined and efficient processes.Eagerness to learn new technologies and procedures, with a focus on personal and professional growth.Adaptability to swiftly changing technologies, work environments, and business needs.Patience, care, and understanding when dealing with end users and stakeholders.Ability to take ownership of systems and issues, ensuring resolution and proactive management of responsibilities.Proactive and enthusiastic attitude, contributing to a fun, positive, and collaborative team environment.Willingness to go above and beyond, consistently aiming to assist and exceed expectations in projects and initiatives.Our Benefits At Compare the Market, we offer a dynamic and collaborative work environment where your talents will be recognised and rewarded.
You'll have the opportunity to make a meaningful impact and contribute to our continued success.
As well as ample opportunities for growth and development, we also provide:
Vibrant and social community who have annual celebrations, family fun days and regular events.Enjoy flexible work arrangements, including the option of one day working from home each week or a 9-day fortnight.Enjoy additional leave days - 'ME' leave and 'Volunteer Day' leave.Study support (up to 50% of tuition fees for relevant courses) and professional membership reimbursement.Employee discounts on Car, Home, Travel insurance.Income protection insurance provided to support you in the event of non-work-related illness or injury.Discounts with a broad range of providers, including gym memberships, accommodation, dental care and more.Compare the Market is an Equal Opportunity Employer, and we encourage all applicants to apply.
We acknowledge that we are strengthened by diversity.
Please note that this role is only available to candidates with unlimited Australian working rights, as sponsorship is not available.
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