Golf Operations, Regional Manager – Future Golf
Vor 4 Tagen
AboutFuture Golf is seeking a passionate and experienced Golf Operations Regional Manager to lead and manage the operations of our golf club partnerships and events across two rapidly growing markets in New South Wales and Queensland.
This key role will involve overseeing and enhancing the delivery of our Golf Partnerships portfolio and Events programs in these States, managing partnerships with golf courses, and ensuring high levels of customer satisfaction within the region.
The Regional Manager will be self-driven working largely autonomously but also with the support of our national team, lead our event support staff, drive operational excellence, and play a pivotal role in shaping the future of golf participation in both states.
Key ResponsibilitiesPartner Acquisition (60%):Develop and foster the sales pipeline for new golf partner acquisition of on-course and off course facilities in New South Wales and Queensland.Partnership Management (20%): Build and maintain strong relationships with golf course partners, clubs, and industry stakeholders.
Negotiate new partnerships and manage existing ones to ensure value and alignment with Future Golf's strategic goals.Event Management (20%): Coordinate and execute golf events, tournaments, and other member engagement activities across the region.
Ensure all events are well-organized and meet quality standards.Operational Leadership: Oversee the day-to-day operations of Future Golf's golf related activities in New South Wales and Queensland, ensuring all programs, partnerships, and events are executed efficiently and align with company objectives.Team Management: Lead and develop a team of events support staff to ensure the effective delivery of all golf services.
Provide coaching, mentorship, and performance reviews to ensure a high level of team engagement and performance.Customer Experience: Ensure exceptional service is provided to Future Golf members and guests.
Regularly assess customer feedback and adjust strategies to maintain high satisfaction levels.Financial Management: Monitor and manage the financial performance of the region, including budgeting, forecasting, and cost control, to ensure profitability.Sales & Membership Growth: Drive membership growth within the region by identifying new opportunities, building local awareness, and promoting Future Golf's offerings.Reporting: Regularly report on operational performance, including key metrics and achievements, to the National Golf Operations Manager and executive team.Compliance & Risk Management: Ensure all operations adhere to health and safety guidelines, industry regulations, and Future Golf's policies and procedures.Key Skills & AttributesExperience: At least 3 years in a management or stakeholder engagement role from within the golf industry, with a strong understanding of golf operations, club networks, business development skills and event management.Networking & Relationship Building: Strong ability to develop and maintain professional relationships with key partners in the golf industry and local communities.Leadership/Influence: Proven track record in leading and developing teams, with the ability to motivate, inspire, influence and drive performance.Communication: Excellent written and verbal communication skills, with the ability to engage a range of stakeholders including team members, partners, and customers.Customer Focus: Strong commitment to providing an exceptional customer experience and delivering results through customer engagement.Business Acumen: Solid understanding of financial management, including budgeting, forecasting, and P&L responsibilities.Problem Solving: Ability to identify issues, find innovative solutions, and execute plans effectively under pressure.Adaptability: Ability to thrive in a fast-paced and changing environment.
Tech-Savvy: Comfortable with using CRM and operations management tools, and general computer literacy.QualificationsTertiary qualifications in business management, sports management, or a related field preferred.Golf industry certifications or experience in a golf course management / industry role is highly desirable.A valid driver's license and ability to travel within the region as required.Why Join Future Golf?Be part of an innovative and rapidly growing organization in the golf industry.
Opportunity to lead a dynamic team and make a tangible impact on the future of golf in Australia.
Competitive salary package, with performance-based incentives.
A collaborative and supportive work environment that encourages professional growth and development.
Future Golf is committed to fostering an inclusive and diverse workplace where everyone has the opportunity to thrive.
We welcome applications from all qualified individuals.
This description is tailored to fit a Regional Management role with a focus on both operational efficiency and customer engagement within the golf industry.
Adjustments can be made based on the specific needs or expectations of Future Golf.
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