Automotive Service Advisor
vor 1 Monat
Automotive Service Advisor Role Are you a customer-focused individual with a passion for the automotive industry?
Join our team at Vice Customs as an Automotive Service Advisor We are seeking a dedicated professional to provide exceptional customer service in Sunbury, Victoria.
About us: At Vice Customs, we are a reputable automotive service provider committed to delivering top-notch customer satisfaction.
We pride ourselves on being a one stop shop for automotive needs and performance thus having a wide variety of specialities.
We produce a fun, quick paced, safe and enjoyable workplace, no two days are the same
Competitive Salary for the right applicant.
Responsibilities: -Greet and assist customers, providing a warm and welcoming environment -Act as a liaison between customers and the automotive technicians, ensuring effective communication and understanding of customer concerns -Listen attentively to customer inquiries, problems, and requests, and provide accurate information and guidance -Conduct vehicle inspections and accurately document customer concerns and vehicle conditions -Provide detailed service recommendations and estimates, ensuring transparency and customer satisfaction -Schedule appointments, coordinate with the service team, and ensure timely completion of services -Maintain a high level of customer service throughout the entire service process -Provide assistance in marketing for the growth of the business, including social media platforms Qualifications and Experience: -Experience as an Automotive Service Advisor or similar customer service role within the automotive industry (Not Essential for automotive experience but the ability and passion to learn and broaden knowledge is key) -Strong interpersonal and communication skills, with the ability to build rapport with customers -Excellent problem-solving and organisational abilities to handle multiple customer requests efficiently -Ability to thrive in a fast-paced environment while maintaining a high level of professionalism and customer focus -Proficiency in computer systems and software relevant to the automotive service industry -Valid drivers licence and good driving record How to Apply: If you are a customer-oriented professional seeking a career opportunity in the automotive industry, we want to hear from you
Join our exceptional team.
To apply, please submit your resume and a cover letter highlighting your qualifications and dedication to providing excellent customer service to ******.
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