Business Growth Manager
vor 3 Monaten
Job Description Working closely with the Strategy and Innovation Team, the Business Growth Manager will be responsible for identifying and delivering on strategic opportunities to both grow and deliver continuous improvement of the Vet Business.
The role will lead the development of the overall Vet Strategic Plan, working with departments to identify priorities to enable this plan.
The role will also work in collaboration with the IT and Digital teams to identify continuous improvement opportunities that will enable improved productivity within the Vet Business (such as AI opportunities).
These initiatives and projects are expected to vary depending on the current business requirements.
The role will focus on both short and long-term strategic initiatives and projects that require increased support to gain traction within the business.
Key Accountabilities/Responsibilities:
Development of Strategic Plan Support the General Manager Strategy & Innovation and Chief Operating Officer, Vet Services, in the development of the Strategic Plan, including support of Board reporting requirements.
Work in collaboration with key departments to develop respective strategies that support the execution of the Vet Business Strategy.
Assess and monitor progress against strategic plans within the financial year, identifying where re-direction, re-prioritization or support is required to ensure successful delivery.
Delivery of Strategic & Growth Initiatives Identify key strategic and growth initiatives that will support the strategic plan, calculating the estimated benefits and effort to deliver on these to prioritize roll-out of these initiatives.
Implement operational strategies that deliver on organizational priorities with a focus on growing and engaging the front-line workforce, process efficiency, high patient care standards, and business growth.
Design and implement these priority business strategies with a focus on growing the business.
Lead on major change initiatives and projects.
Work with the supporting departments to deliver on their initiatives, identifying and leading the requirements from the vet business to operationalize the outcomes within the clinic and hospital network.
Support collaboration and integration between General Practice, Specialty & Emergency, and Retail to drive team member engagement, improved client experience, and referrals.
Support operational communication to clinics and hospitals around major initiatives, changes, or updates.
Be a change champion, and work collaboratively with the broader Vet Services business to bring people on the journey.
Conduct research and provide insights (where applicable) on initiatives.
Proactive approach to identifying issues, proposing solutions, and driving implementation.
Identification of Innovation and Continuous Improvement Opportunities Identify key initiatives to improve the efficiency and working models of clinics and hospitals to enhance the productivity of front-line teams.
Accountable for operational excellence including identification and deployment of high-impact operational improvement initiatives across the clinic/hospital network and vet services, as well as design and delivery of capability training programs to ensure operational excellence and efficient ways of working are implemented.
Collaborate with the Digital and Vet IT teams to innovate the Vet Services business, with a focus on automation and AI opportunities.
Design and implement these priority business opportunities with a focus on improving productivity.
Work with the broader Strategy & Innovation team to identify the required communications and change management needed for successful implementation of these initiatives and realize intended benefits.
Clear and regular communication of relevant updates to front-line teams.
Qualifications Qualifications:
Over 5 years of experience in both growth strategy and implementation with experience in the healthcare, medical, veterinary, or relevant service-based industry.
Degree qualified in a relevant field or MBA.
Strong financial and commercial acumen, with an understanding of budgets and business planning.
Independent operator with a passion for veterinary operations and a desire to progress.
Goal-oriented – setting objectives and managing challenges.
Reasoned problem solving – identifying issues, providing solutions.
Outcome and delivery focused.
Strong collaborator with excellent stakeholder management.
Excellent communicator (both written and verbal) with strong leadership and strategic thinking skills.
Proactive, accountable, shows initiative and the drive to achieve results.
Team player with both internal and external stakeholders.
Additional Information Fit with Private Equity:
Understands how Private Equity works and how it thinks about success.
Financially literate; has an interest in numbers and the business strategy of the organization; experience in a P&L role would be valuable.
Effective at influencing and leading across all levels of the organization, including the executive leadership team, professionals, and casual workers.
Does not get lost in the "fluffy stuff;" has a bias for pragmatism over perfectionism; has the courage and decisiveness to prioritize, as well as deprioritize what is not important.
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