Community Manager
Vor 5 Tagen
About The CommonsDriven by the sincere desire to see people flourish. We support curiosity and believe in the collective power of people to instigate change. Our focus is on building and strengthening community and we challenge the status quo in an effort to innovate.The RoleAre you a master at building connections and creating engaging communities? The Commons is seeking a passionate and creative Community Manager to take one of our vibrant spaces to the next level. As the Community Manager, you'll be the heartbeat of our community, responsible for fostering a supportive and collaborative environment where professionals from various industries can thrive together.We believe that a successful community goes beyond providing shared office spaces. That's why we're looking for a Community Manager who understands the power of cultivating an inclusive and dynamic community. Your enthusiasm for connecting with others, your knack for organising engaging activities, and your ability to foster a sense of belonging will be key in making The Commons the go-to destination for professionals looking for more than just a desk.If you're ready to immerse yourself in an exciting and fast-paced environment, where you can make a genuine impact on the lives of our members, then we invite you to join our team at The Commons. Apply today and help us create an extraordinary community where professionals thrive, connect, and inspire each other to reach new heightsAbout You5+ years' experience within the Flexible Workspace environment or Hospitality/Retail ManagementA genuine passion for managing relationships and ability to analyse, develop & cultivate new business with existing members and build rapportThe ability to juggle competing priorities whilst remaining solutions-focusedA strong sales focus, with a proven track record in new salesStrong time management skills and excellent attention to detailBenefits of working at The CommonsCentral HQ locationEmployee Assistance ProgramQuarterly team dinners & generous awardsAbility to work across different locationsBirthday & anniversary giftsState social committeesWeekly events program e.g. breakfast club, yoga & drinksAdditional paid maternity leaveExclusive annual Halloween partySubsidised flu shotsWork travel opportunitiesCommunity Managers retreatFurther education programBonus scheme for member-facing rolesKEY RESPONSIBILITIESMember ExperienceGreet guests/visitors/members from the front desk, consistently delivering excellent customer serviceAct as main point/escalation point of contact for all membersFacilitate introductions and relationship-building initiatives for membersHave a thorough understanding of all members and companies and drive initiatives to support each company's growthManage member issues and resolve conflicts in the space to ensure a cohesive community. Escalation of conflict as requiredEventsInitiate and promote community-based events which meet budget requirements and provide collaboration and connection opportunities for membersAssist with the setup and pack down of events as requiredOPERATIONSFacilities ManagementEnsure that the building is fully operationalResolve all maintenance issues by reporting to Support Team, arranging quotes, liaising with contractors, and scheduling required maintenance workCoordinate workload of Community Leads, Associates, day cleaners, and night cleaners to ensure highest standards of cleanliness and presentationMonitor par levels of all inventories to make sure the building is appropriately stockedMonitor tidiness of all storage areas and ensure Community Team maintains expected standardsDaily OperationsManage daily schedule of Community Leads, Associates, and cleaners to ensure efficiency and organisationRespond to emails from members in a timely mannerCommunicate upcoming changes, new memberships, and events to Community TeamAct as main point of contact for members with regards to escalationsManage relationships with contractors including building practitioners, IT professionals, vendors, and others as neededManagement and LeadershipManage daily workload of Community Leads, Associates, and day cleanersDevelop team capability via informal training and development, mentoring and guidance, and promoting internal growthInfluence and engage team by coaching them for success in their career pathConduct Performance Reviews as well as provide regular feedback to Community Leads, Associates, and day cleaners on performanceTrain new staff members with support from State Community ManagerOCCUPANCYSalesConduct tours of the space with companies looking for office space and drive new salesFollow up after tours and upsell enquiriesGenerate contracts and onboard new companiesUpdate CRM with accurate and up-to-date informationManage membership changes within the existing communityNegotiate with potential members and offer discounts as appropriate and guided by ManagementRetentionKeep members long-term to maintain high occupancyConstantly review service offerings and review member feedback looking for ways to improve and retain membersEnsure policies surrounding notice periods and membership cancellation are adhered toNotify Management immediately of any possible changes to memberships in the space and proactively seek out possible new members from past enquiriesWork Health and SafetyEnsure compliance with all statutory WHS standards, procedures, and processes, prioritising the safety and well-being of both members, guests and staff.ValuesAll actions, conversations, and behaviours are to display behaviours that reflect the philosophy and values of The Commons:Putting our members firstFostering our communityWorking together as a teamConstantly learning and growing
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