Desktop Support Officer
Vor 4 Tagen
Job type: Full time / Full Time Ongoing
Organisation: Country Fire Authority
Salary: Salary not specified
Occupation: IT and Telecommunications
Reference: VG/1838004
Job posted: 30/12/2024
Closes: 15/01/2025
Classification: See Advertisement
Job duration: Full Time Ongoing
Contact: Katrina Cuskelly | ******
Located at CFA Headquarters, Burwood East Full time, Ongoing Do you want to work for a values-based, emergency service organisation that puts the community at the centre of everything we do?
We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week. With over 51,000 volunteers, CFA strives to be an organisation of choice for volunteers and employees, embracing individuals with diverse skills, experiences, and backgrounds.
About the Role
As an emergency services organisation, ensuring uninterrupted critical support 24/7 is paramount for the CFA. This reliance hinges on the efficient operation of all ICT systems and applications.
The Desktop Support Officer, an integral member of the ICT Service Desk team, plays a pivotal role in providing support to all CFA Members and managing client requests through to resolution. The services encompass a wide spectrum including computers, tablets, printers, copiers, scanners, telephony, and networking environments, with a primary focus on customer satisfaction and continuous service delivery.
This role unfolds within a dynamic, fast-paced environment, requiring both independent and team-oriented work capabilities, along with innovative problem-solving skills. Participation in a 24/7 work roster, including after-hours and weekend shifts, may be necessary to ensure support for emergency operations.
About You
Our ideal candidate will demonstrate the following:
Experience in an enterprise-scale ICT support role providing level 1 and/or level 2 support in a Help Desk environment. Liaison and negotiation skills, achieving positive outcomes with stakeholders. Ability to work under pressure and meet strict deadlines. Knowledge of best practices in IT service management (such as ITIL Version 4 Certified). Experience with problem rectification and fault reporting practices. High-level diagnostic, problem-solving, and analytical skills. Why choose CFA Meaningful Purpose: Your contribution truly makes a difference. Work-Life Balance: Paid parental leave, generous leave provisions. Growth Opportunities: Learning and development. Flexibility: Hybrid work options with flexible arrangements. Discounts: Emergency Memberlink discounts on various services. Wellbeing Focus: Healthy for Life programs, flu vaccinations. Member Assistance Program: Access support across 8 service pathways. Your Application
Click the 'apply' button to access our online application form. Please submit a cover letter and resume demonstrating your qualifications, experience, and skills required for the position.
Pre-employment Checks
Offers of employment will only be made to candidates who successfully complete Reference Checks, a National Police History Check, Working Rights Check, and hold a valid Working with Children Check.
CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to reflect the community we serve. First Nations people, women, people of all ages, with disabilities, and culturally and linguistically diverse people are encouraged to apply.
Applications close: 11:59pm 15th January 2025 If you require an alternative format for the application material or reasonable adjustment to the interview arrangements, please contact the person listed on the ad or email ******.
The Country Fire Authority (CFA) values your privacy. We will use the information you provide for recruitment purposes and to report on anonymised metrics. The information collected will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014.
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