Customer Experience Team Lead
vor 4 Wochen
Our Company
Home Assist is the dedicated service and maintenance division of ABN Group, Australia's leader in construction, property and finance, combining 40 years of home building expertise and the strength of our Group into a specialist division wholly focussed on this important stage of the new home ownership journey.
We pride ourselves on our customer centric approach to the service needs of homebuilders and deliver an exceptional experience throughout the maintenance and warranty period of every home we build.
The Role
Reporting to the Customer Experience Manager, you will lead the After Care team to deliver an awesome customer experience to our clients through the service period of their new home.
Key responsibilities include:
Mentor and support After Care Consultants, including providing necessary training and development to upskill the team
Monitor tasks and workflow to ensure delivery, consistency, quality and accuracy of documentation
Review processes to ensure a high level of customer care is provided to our clients
Track KPIs and reporting findings back to the Customer Experience Manager
Assist in customer conflict resolutions and escalated disputes
You
The successful candidate will have a passion for customer care and natural ability to build strong internal and external relationships.
You will also possess the following skills and experiences:
Demonstrated experience in providing exceptional customer service
Exceptional communication skills – both written and verbal
Leadership experience in a customer-centric environment
A can-do positive approach to work and a drive to improve and exceed goals
Ability to influence others and move towards a common vision or goal
Excellent time management and organisational skills
Why ABN?
We're not just offering a job; we're inviting you to be part of a family that values innovation, passion, and excellence.
Our employee benefits include:
In-House Discounts : Exclusive discounts to enjoy
Flexibility : Work arrangements tailored to support your work-life balance
Career Growth : Opportunities to elevate your career within a thriving organization
Wellness Focus : Dedicated programs to nurture your well-being
Health Coverage : Access discounted private health insurance
Parental Leave : Paid leave for both primary and non-primary carers
What's Next?
If who we are resonates with you and you think you have what is required to fill this exciting role, then please submit your resume and cover letter.
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