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Workflow Team Leader
vor 3 Monaten
About Us For almost 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. We've crafted over 90,000 homes, ranging from first homes to luxury residences, all while maintaining the trust of our community – 1 in 4 customers referred to us by someone who believes in our commitment.
We're not just a company; we're a community of 1,900+ employees and 3,000+ subcontractors, bound by our values of Relentless, Fun, Authentic, Passion, Excellence, and Leadership.
The Role Reporting to the Preconstruction Customer Experience Manager, you will evolve the Workflow function with a strategic approach to improve and achieve budgeted starts targets. You will also inspire and enhance the team to deliver excellent service to our stakeholders and customers.
Other key responsibilities include:
Regularly review preconstruction timeframes and efficiencies, identifying trends and offering proactive solutions Conduct assessments of workflow applications for insights, development and process improvement Achieve KPIs on workflow timelines and customer satisfaction Lead and support a customer-centric culture and focus the team on achieving optimal results in workflow processes Collaboration with internal stakeholders across Operations, Construction, and Victoria businesses to align systems and processes Document and address present and future risks associated with workflow processes Support the Preconstruction CX Manager in executing workflow strategy, ensuring efficient and effective processes You You are a strategic leader who is future focused, driven, shows initiative and forward thinking in decision making. You will also have the following skills and experiences:
Leadership capabilities and able to motivate, manage and provide clear direction Sound knowledge and understanding of residential preconstruction processes Continuous improvement mindset with an ability to engage and influence stakeholders Demonstrated experience with reporting and effectively presenting data and trends Customer-centric and a passion for providing exceptional customer experiences Demonstrated ability to build and maintain strong working relationships Ability to effectively problem solve and influence optimal outcomes Demonstrated business acumen and project management experience Why ABN? We're not just offering a job; we're inviting you to be part of a family that values innovation, passion, and excellence. Here, you'll find a collaborative culture, a high-performing team driven to be better, and a work environment where you can truly thrive. Our employee benefits include:
In-House Discounts: Exclusive discounts to enjoy Flexibility: Work arrangements tailored to support your work-life balance Career Growth: Opportunities to elevate your career within a thriving organization Wellness Focus: Dedicated programs to nurture your well-being Health Coverage: Access discounted private health insurance Parental Leave: Paid leave for both primary and non-primary carers What's Next? Apply now if who we are resonates with you and you think you have what is required to fill this exciting role.
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