Cloud Support Engineer
vor 2 Wochen
Cloud Support Engineer (Developer and Mobile Services), Support EngineeringJob ID: 2661012 | Amazon Web Services New Zealand LimitedAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.The Cloud Support Engineer Developer and Mobile Services role supports messaging technologies (Amazon Connect, SNS, SQS) along with mobile technologies (Amplify, Appsync, Device Farm, etc) and IoT technologies (IoT Core, IoT Device Management, IoT Analytics, Greengrass, Robomaker, Roborunner, etc). Mobile Services and IoT are some of the fastest growing areas of technology and we're excited to help developers innovate and deliver amazing experiences.Key job responsibilitiesLearn and use groundbreaking technologies.Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.Interact with leading engineers around the world.Partner with Amazon Web Services teams to help reproduce and resolve customer issues.Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.Drive customer communication during critical events.Drive projects that improve support-related processes and our customers' technical support experience.Write tutorials, how-to videos, and other technical articles for the developer community.Work on critical, highly complex customer problems that may span multiple AWS services.A day in the lifeFirst and foremost this is a customer support role – in The Cloud. On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.Career developmentWe promote advancement opportunities across the organization to help you meet your career goals.TrainingWe have training programs to help you develop the skills required to be successful in your role.About the teamAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.Hybrid WorkWe value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our New Zealand Amazon offices.BASIC QUALIFICATIONSExperience with one or more modern programming languages, data structures, algorithms, HTTP and troubleshooting API calls.Knowledge or experience with system administration and troubleshooting in Linux and/or Windows.Knowledge or experience with Networking and troubleshooting.PREFERRED QUALIFICATIONSPosted: October 3, 2024 (Updated about 14 hours ago)Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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Cloud Support Engineer
vor 1 Monat
Sydney, Österreich Amazon VollzeitAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As...
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Cloud Support Engineer
vor 3 Wochen
Sydney, Österreich Amazon VollzeitJob ID: 2652642 | Amazon Web Services New Zealand LimitedAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and...
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Cloud Support Engineer
vor 4 Wochen
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Cloud Support Engineer
vor 4 Wochen
Sydney, Österreich Amazon VollzeitJob ID: 2815639 | Amazon Web Services Australia Pty LtdAmazon Web Services (AWS) is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services...
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Cloud Support Engineer
vor 2 Wochen
Sydney, Österreich Amazon VollzeitAmazon Web Services is the market leader and technology forerunner in the Cloud business.As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.As a...
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vor 4 Wochen
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Cloud Support Engineer
vor 2 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitAmazon Web Services is the market leader and technology forerunner in the Cloud business.As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.As a...
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Cloud Support Engineer
Vor 2 Tagen
Sydney, Österreich Amazon VollzeitAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer...
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Cloud Support Engineer
vor 1 Monat
Sydney, Österreich Amazon (AWS) VollzeitThis is a Cloud Support Engineer (Analytics) role with one of the leading companies in AU right now 🔥 -- Amazon (AWS) -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Amazon (AWS) 🧐🧐## DESCRIPTION Amazon Web Services (AWS) is the market leader and technology...
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Cloud Support Engineer
vor 6 Stunden
Sydney, Österreich Amazon Web Services (AWS) VollzeitThis is a Cloud Support Engineer (Analytics) role with one of the leading companies in AU right now 🔥 -- Amazon Web Services (AWS) -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Amazon Web Services (AWS) 🧐🧐## DESCRIPTION Amazon Web Services (AWS) is the...
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Cloud Support Engineer
vor 1 Monat
Sydney, Österreich Amazon VollzeitAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success....
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Cloud Support Engineer
vor 1 Monat
Sydney, Österreich Amazon VollzeitAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success....
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Cloud Support Engineer
vor 4 Wochen
Sydney, Österreich Amazon VollzeitAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers, including public sector.Amazon Web Services is the market leader and technology forerunner in the Cloud business.As a member of the AWS Support team, you...
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Cloud Support Engineer
vor 4 Wochen
Sydney, Österreich Amazon VollzeitAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers, including public sector.Amazon Web Services is the market leader and technology forerunner in the Cloud business.As a member of the AWS Support team, you...
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Cloud Support Engineer
vor 3 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers, including public sector.Amazon Web Services is the market leader and technology forerunner in the Cloud business.As a member of the AWS Support team, you...
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Cloud Support Engineer
vor 1 Monat
Sydney, Österreich Amazon VollzeitAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services (AWS) is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team...
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Cloud Support Engineer
vor 2 Wochen
Sydney, Österreich Amazon VollzeitJob ID: 2703719 | Amazon Web Services New Zealand LimitedAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. Amazon Web Services (AWS) is the market leader and technology forerunner...
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Cloud Support Engineer
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitJob ID: 2769741 | Amazon Web Services New Zealand Limited ABOUT US Amazon Web Services is the market leader and technology forerunner in the Cloud business.As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of...
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Cloud Support Engineer
vor 2 Monaten
Sydney, Österreich Amazon VollzeitJob ID: 2769741 | Amazon Web Services New Zealand LimitedABOUT USAmazon Web Services is the market leader and technology forerunner in the Cloud business.As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of...
