Visitor Experience Coordinator, Aps Level 5, Questacon

About the Department The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government's economic agenda.
Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology.
We do this by:
Growing innovative & competitive businesses, industries and regionsInvesting in science and technologyStrengthening the resources sector.The APS and the department offer a clear direction and meaningful work.
You will be able to create positive impact in people's lives whilst contributing to improved outcomes for Australia and our people.
About the team Questacon is Australia's National Science & Technology Centre.
We harness imagination and wonderment to make science fun and relevant for all.
Our vision is for Australians to be inspired by science and technology and the opportunities it creates for the future.
Questacon's Visitor Experience team provides a fun and welcoming environment for visitors to our iconic Questacon Centre in Canberra.
We deliver outstanding science communication and customer service with the aim of increasing visitor engagement and connection with STEM (science, technology, engineering and math).
The team is responsible for:
ensuring a safe, accessible, positive, and inclusive environment for alldemonstrating the value and fun in STEM engagement and explorationeffectively operating all visitor service points throughout the Questacon Centremaintaining excellent records and standard operating procedures.The opportunity You will be joining a dynamic, fun, and inclusive team who enjoy providing inspiring STEM engagement for visitors to Questacon's Science and Technology Centre.
You will work collaboratively with a focus on coordinating Questacon's public facing staff, including recruiting, training, supporting, and supervising staff and reporting on the delivery of Centre-related projects.
What's in it for you?
You will be part of a great team within an awesome workplace where people are valued.
You will gain experience working collaboratively within a large and diverse team delivering amazing visitor experiences.
You will grow your skills in providing accessible and fun STEM experiences in a productive, inclusive workplace.
Our ideal candidate The Visitor Experience Coordinator works with a large and diverse team delivering engaging, quality and inspirational experience to all visitors.
You will have passion for working with people, demonstrate excellent communication skills and the ability to deliver a productive workplace in a busy environment with competing demands.
You will have an attention to detail and the ability to write clear and concise standard operating procedures and reports.
You will be skilled in coordinating staff, maintaining an inclusive and positive culture, and ongoing development of staff capability and skills.
Excellent time management, including the ability to manage a range of projects with pressing deadlines is essential.
We are looking for people who have:
demonstrated experience in inspiring, coordinating and developing a large team in a public-facing or customer service environmentexcellent communication skillsan ability to coordinate and motivate teams to achieve resultsexcellent time management skills, including the ability to manage a range of projects with pressing deadlines alongside busy front-line operationsan audience focus, knowing what it takes to create the kind of visitor experience that leaves a lasting and positive impression.What you will do Working consistently with the expectations for an APS Level 5 in the APS Work Level Standards, the Visitor Experience Coordinator has responsibility for the following key functions for Questacon:
Coordinating a large and diverse (predominately casual) customer service and science communication team in gallery and Centre business operations.
This includes delivering recruitment, induction, training, supervision, motivation, and rostering of Centre staff.Supporting the Visitor Experience Team Leaders to build a sustainable, cohesive workforce delivering consistently excellent visitor engagement.Exploring opportunities to improve the onsite experience delivered to visitors and working with internal and external stakeholders to identify, develop and implement sustainable engagement strategies.Providing timely and targeted communication across a range of platforms to ongoing, part-time and casual staff.Strong written skills, including the ability to report on Centre activity and statistics for executive and senior managers.Attention to detail and the ability to design and deliver standard operating procedures that support the effective running of the Centre and provide staff with a clear understanding of their roles, responsibilities, and expectations.Responding professionally to feedback from visitors in both verbal and written formats and utilising feedback to identify and develop areas for improvement.Managing admissions to the Centre including operational aspects of the foyer that include visitor movements, a computerised ticketing system, cash management processes and statistical report generation.Working closely with the Visitor Experience team leaders – other duties as required.Our department has a commitment to inclusion and diversity, with an ambition of being the best possible place to work.
This reflects the importance we place on our people and on creating a workplace culture where every one of us is valued and respected for our contribution.
Our ideal candidate adds to this culture and our workplace in their own way.
Eligibility To be eligible for employment in the APS and the department, candidates must be Australian Citizens.
You will also be required to:
hold or be able to obtain Baseline security clearances, and maintain clearance at this levelhold or be able to obtain a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 and maintain this registration for the duration of employmentpass a national police check.Notes The department offers flexible work opportunities for many roles; however, this position requires working from the Questacon Centre in Parkes, ACT and to a set roster of designated hours.
To ensure coverage for Questacon's seven-day operation, two full-time Visitor Experience Team Coordinators are employed as shift workers, with employees required to work a set roster and on site at the Questacon facility in Parkes ACT.
The occupants of these positions work an average of 37.5 hours per week and are required to work on weekends and public holidays.
The relevant enterprise agreement provides additional loadings for employees who are rostered to work weekends and public holidays.
This position will be required to work Sunday to Thursday.
A merit pool will be established and used to fill future vacancies within 18 months from the date the vacancy was first advertised in the Gazette.
If you require reasonable adjustments for any part of the recruitment process, please notify Karina Edwards on or .
Application information Your application must not contain any classified or sensitive information.
This includes in your application responses, CV and any other documents.
The selection panel may not consider applications containing classified information.
Please provide a pitch explaining how your skills, knowledge and experience will be relevant to this role and why you are the best candidate for the position.
Your pitch can contain no more than 1000 words and should align to the key duties listed above.
Please complete your application online and provide your current CV with your application.
(CVs must be in .doc, .docx, or .pdf format).
Accessible application documentation is available in other formats on request.
Please contact or if you require assistance with your application.
Please refer to our Applying for a position information for additional information on how to apply.
Contact Information For more information regarding this opportunity, please contact Karina Edwards on Karina Edwards or via email on

#J-18808-Ljbffr