Customer Service Officer

vor 1 Monat

Hobart, Österreich Wilson Homes Vollzeit

For over 35 years we have been Tasmania's leading New Home Builder. Today, Wilson Homes continue to lead and drive innovation and quality in the new home building industry, seek opportunities to further enhance our capacity to cater for our customer's needs and to grow and support our staff. Our company culture is focussed on safety, innovation and quality.We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over 1000 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia's leading home building group.Building new homes and better futures for Australians is a true honour and so rewarding. Here are some other rewards and benefits we offer our employees.Our perks and benefitsWe believe that our employee community is a key strength of our organisation, and we aim to attract the best talent to achieve our strategic goal of being Australia's leading residential builder and employer of choice in our sector. We are committed to taking care of our employees, that's why we offer a range of benefits including:Discount on building a new home through our building brands (after qualifying period)8 weeks paid parental leaveDiscounted health insurance through nibDiscounts on whitegoodsFitness PassportEmployee assistance programProfessional development and educational assistanceAttractive remunerationAnd so much moreAbout the opportunityThe Customer Service officer works in the luxurious Kingston display home and works closely with the Sales Consultant. The key focus of this role is to greet customers, pre-qualify and support them in their exciting journey purchasing a new home. More specifically, you will:Welcome visitors to the fully furnished Kingston display homeTake responsibility for the day-to-day operations of the display homeQualify customers and provide exceptional customer service including answering questions to support customers to make informed decisionsSupporting the Building and Design Sales Consultant to ensure business objectives are achievedEnsure that all sales documentation and paperwork is completed to high standard and within required timeframesCollaborate cross functionally with all departments within Wilson Homes and the NEX Building GroupSupport customers through the new home sales processAbout youYou will share a passion for our purpose to be Australia's number one residential builder and be aligned to our core values. In addition, you will demonstrate:An outgoing personality with exceptional listening, communication, and interpersonal skillsA passion for home design and living spacesA commitment to customer service excellenceThe ability to engage with team members and work collaboratively toward achieving individual and team goalsStrong systems skills and the planning and organising skills to keep on top of all documentation and communications with key stakeholdersOur customers visit display homes mainly over the weekend so you must be available to work Saturday and Sunday (including Monday, Thursday, and Friday)Interested?The appointment of successful applicants will be subject to satisfactory employment screening and depending on the inherent requirements of the role, may involve the completion of a National Police Check and pre-employment medical.Apply todayIf you are determined to make a difference and want to join an innovative and inclusive organisation committed to building better futures, click on the APPLY button. To find out more about NEX Building Group go to nexbg.com.au or follow us on LinkedIn.
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