Support Account Manager
vor 3 Wochen
Job SummaryThe Keystone Success Manager (KSM) primary role is to own the relationship between NetApp Keystone and the Customer.
The KSM will meet with the customer on a regular basis to discuss current issues and trends in their environment, go over concerns or suggestions that the customers have, and provide a single point of escalation for the customer into the NetApp support organization.
The KSM handles billing inquiries from the customer and handles any discrepancies or concerns that may occur from a contracted SLA standpoint.
The KSM handles the process for any expansion request for the environment.Internal to NetApp, the KSM monitors the customers environment from a trend perspective to better plan for when the environment needs to expand.
The KSM works with the Program Manager to ensure that expansions are done in a manner that is cost effective to the service provider (NetApp or Partner) and meet customers' growth demands.Key ResponsibilitiesAccount management• Scheduled service review meetings• Install base data management assistance• Lifecycle management reports (EOS and service contract expiry)• Account documentationProactive support• Monthly best-practice recommendations and tracking (Data ONTAP)• Case trending analysis• Field alert analysis• Reporting (storage efficiency, capacity)Upgrade advice• Release recommendations and bug tracking• Quarterly upgrade planningCustomer Education• NetApp Support process review• NetApp Support site and tools review• Product TechTalk facilitationReactive support• 24/7 Priority 1 case management• Priority 2–Priority 4 case escalation management• Process postmortems• Technical root cause analysisAssist with special projectsSkills and Educational RequirementTypically requires a minimum of 8 years of related experiencePrevious experience in customer support management or account management roles for a high-tech service businessKnowledge of storage market and/or storage solutionsExperience managing technical issue escalations to resolutionHigh-tech customer subscription billing and invoicing experiencePrior customer presentation and reporting experience on a weekly, monthly, and quarterly basisBachelor's degree desired#J-18808-Ljbffr
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Support Account Manager
vor 3 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitJob Summary The Keystone Success Manager (KSM) primary role is to own the relationship between NetApp Keystone and the Customer.The KSM will meet with the customer on a regular basis to discuss current issues and trends in their environment, go over concerns or suggestions that the customers have, and provide a single point of escalation for the customer...
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Account Manager
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vor 4 Wochen
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Hvac Account Manager
vor 1 Monat
Central Coast, Österreich Marble Recruitment Vollzeit```htmlAccount Manager PositionPosition for a large healthcare and government account in the HVAC space.$145,000k + Super + car allowance.Major HVAC healthcare and government account.Growing collaborative team and opportunity to lead multiple teams.Are you an experienced HVAC professional with a strong background in profit and loss (P&L) management?Are you...
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Hvac Account Manager
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitAccount Manager Position for a large healthcare and government account in the HVAC space.Salary: $145,000 + Super + Car Allowance .Major HVAC healthcare and government account.Growing collaborative team and opportunity to lead multiple teams.Are you an experienced HVAC professional with a strong background in profit and loss (P&L) management?Are you ready to...
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Technical Account Manager
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Account Manager
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Aps5 Assistant Account Manager
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Aps5 Assistant Account Manager
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitEligible national employers in both the private and public sectors can obtain a licence to self-insure their workers' compensation liabilities under the Safety, Rehabilitation and Compensation Act 1988 (SRC Act).These include employers from industries as diverse as banking, transport, healthcare, construction, insurance, telecommunications and education,...
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Account Manager
vor 1 Monat
Central Coast, Österreich Corporation Service Company VollzeitTitle: Account ManagerLocation: Melbourne, AustraliaWorking Hours: Monday to Friday - 9am - 5.30pmHybrid – 2-3 days in the officeSummary:Want to be part of a global organization that values teamwork and collaboration?These are just two of the core values at CSC where our staff work together to develop and build new business opportunities, establish trusted...
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Accounts Payable/Accounts Receivable And Credit Manager
vor 2 Monaten
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Accounts Payable Manager
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitJob DescriptionAs Australia's most trusted manufacturer of natural health products and one of the Financial Reviews Best Places to Work in 2023, it couldn't be a better time to join a truly purpose-led business.We are excited to offer the role of Group Account Payables Manager.This role will be responsible for managing the end to end Group Accounts Payable...
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Accounts Manager
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Central Coast, Österreich Tideri Jobbörse VollzeitLocation: CardiffPosition: Accounts ManagerSalary: Up to 38,000 + share options + annual performance bonus + commission on new workWorking Pattern: Hybrid (50% office, 50% remote) with flexible start and finish times I am recruiting on behalf of my client, a successful and growing accountancy practice based in Cardiff.They are looking for an experienced...
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Account Manager-1
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitTime left to apply: End Date: October 30, 2024 (12 days left to apply) Job Requisition ID: JR-10132152 Employment Type Permanent Closing Date 29 Oct 2024 11:59pm Job Title Account Manager-1 Job Summary As an Account Manager, you support the development of deep customer relationships, managing and growing your own defined portfolio of accounts.This role is...
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Key Account Manager
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Account Manager
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