Buscojobs | User Support
vor 20 Stunden
User Support - Sell-side Order Management System (TOMS) Support Specialist - Sydney
Location: Sydney
Business Area: Sales and Client Service
Ref #: 10040309
Description & Requirements:
As part of User Support, Analytics is the first line of defense and offense.
We are the domain experts, a group of highly technical individuals providing high-level support for Bloomberg's sell-side and buy-side clients.
We work alongside Enterprise Sales and Product to influence client usage patterns, ensure accurate responses to our multi-asset analytics inquiries, gather feedback, mentor and educate new employees, and develop them into future specialists with deep product knowledge.
What is the role?
The Sydney Analytics teams are aligned to our industry-leading Sell-side Trade Order Management Solutions (TOMS) that deliver global order, execution, and position management tools for front-office professionals as well as middle and back-office operations.
As part of the team, you'll provide exceptional customer support to our clients using our TOMS Sell-side OMS products.
You will continue to build your knowledge of the industry, OMS functionality, and Bloomberg terminal.
Being part of the team means you'll provide solutions to help service our existing clients as well as onboard new clients.
You'll need to have a detailed knowledge of our order management systems and technology solutions, with an adaptable approach to providing outstanding customer service.
There are multiple opportunities to further your career across the department or the company, becoming a Subject Matter Expert within the team or progressing into an Enterprise Relationship Support role.
We'll trust you to provide expertise in the 3 core areas below:
Client Service: At Bloomberg, we pride ourselves on focusing on customer experience, providing our clients with the fastest and most knowledgeable solutions.
In this role, you will use your product knowledge and acquired client intel to build and maintain credible relationships with your clients, create clear and up-to-date documentation of client needs, and actively communicate effectively with internal and external stakeholders.
Product and Domain Expertise: You'll know your customers' business, our competitors, and Bloomberg's product offerings.
Keeping up to date with market trends while understanding the impact on our clients is essential.
You will develop your knowledge of our products and customers' workflows, sharing and building this knowledge across your team.
Business Impact: This is the value-add brought to internal stakeholders, including Product, Sales, Implementation, and Engineering.
You'll be involved in generating leads and contributing to sales campaigns, prioritizing product enhancement requests for our Product and Engineering teams, and providing valuable customer intelligence that drives product improvements and sales performance.
You'll need to have:
3+ years experience in a Financial Services or Financial Technology organization Previous experience in a client-facing environment covering Fixed Income OTC markets Minimum 1 year of experience in supporting or using order management or electronic trading systems Knowledge of sell-side markets and an understanding of the full trade life cycle of OTC instruments Ability to communicate well at all stakeholder levels (technical contacts, product managers, traders, executive team, etc.)
The ambition to take ownership and become a proactive collaborator with strong multi-tasking and prioritization skills Ability to assist with product testing and project management work Demonstrated continuous career growth within an organization Strong presentation and communication skills in English We would love to see:
Knowledge of connectivity protocols such as FIX, TNP, XML Interest in technology and coding skills Prior experience in using Bloomberg enterprise solutions, or similar products, and applicable asset class functionality #J-18808-Ljbffr
-
Customer Experience Lead
Vor 4 Tagen
Sydney, Österreich Black.Ai VollzeitJob Description Join the team redefining how the world experiences design. Thanks for stopping by.We know job hunting can be a little time-consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where and how you can work Our flagship campus is in Sydney.We also have a campus in Melbourne and co-working spaces in...
-
Customer Experience Lead
vor 20 Stunden
Sydney, Österreich Black.Ai VollzeitJob Description Join the team redefining how the world experiences design. Thanks for stopping by.We know job hunting can be a little time-consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where and how you can work Our flagship campus is in Sydney.We also have a campus in Melbourne and co-working spaces in...
-
Customer Experience Lead
Vor 4 Tagen
Sydney, Österreich Black.Ai VollzeitJob DescriptionJoin the team redefining how the world experiences design.Thanks for stopping by.We know job hunting can be a little time-consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where and how you can workOur flagship campus is in Sydney.We also have a campus in Melbourne and co-working spaces in...
-
Customer Experience Lead
vor 3 Monaten
Sydney, Österreich Canva VollzeitJoin the team redefining how the world experiences design. Thanks for stopping by. We know job hunting can be a little time-consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane,...
-
Customer Experience Lead
vor 20 Stunden
Sydney, Österreich Airtree Ventures Pty VollzeitJob DescriptionJoin the team redefining how the world experiences design.Thanks for stopping by.We know job hunting can be a little time-consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where and how you can workOur flagship campus is in Sydney.We also have a campus in Melbourne and co-working spaces in...
-
Customer Experience Lead
Vor 7 Tagen
Sydney, Österreich Canva VollzeitJoin the team redefining how the world experiences design.Thanks for stopping by.We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where and how you can workOur flagship campus is in Sydney.We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and...
-
Customer Experience Lead
vor 4 Stunden
Sydney, Österreich Airtree Ventures Pty VollzeitJob Description Join the team redefining how the world experiences design. Thanks for stopping by.We know job hunting can be a little time-consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where and how you can work Our flagship campus is in Sydney.We also have a campus in Melbourne and co-working spaces in...
-
Customer Experience Lead
Vor 6 Tagen
Sydney, Österreich Canva VollzeitJoin the team redefining how the world experiences design. Thanks for stopping by.We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where and how you can work Our flagship campus is in Sydney.We also have a campus in Melbourne and co-working spaces in Brisbane, Perth...
-
Customer Experience Lead
vor 3 Monaten
Sydney, Österreich Airtree Ventures Pty VollzeitJob Description Join the team redefining how the world experiences design. Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in...
-
Customer Success Manager
vor 20 Stunden
Sydney, Österreich User Testing Company VollzeitWe're UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective.Working at UserTesting, you will be empowered to help organizations discover the human...
-
Buscojobs | Ll Oefentherapie | Senior
vor 20 Stunden
Sydney, Österreich Tideri Jobbörse VollzeitSenior Product Experience Designer – Construction & EngineeringDriven by the need to become more efficient, smarter, and sustainable, the Construction Industry worldwide is going through enormous change.Oracle's mission is to drive this change through our Smart Construction Platform which to date has helped deliver over $9 Trillion worth of projects for...
-
Sydney, Österreich Tideri Jobbörse VollzeitEL1 Assistant Director End User Support, Various Locations About the roleThe Assistant Director, End User Support is responsible for leading second-level teams supporting the ACIC's information systems and ICT services, including end-user computing, meeting rooms, and unified communications across multiple sites.The successful candidate will support the...
-
Sydney, Österreich Tideri Jobbörse VollzeitEL1 Assistant Director End User Support, Various Locations About the roleThe Assistant Director, End User Support is responsible for leading second-level teams supporting the ACIC's information systems and ICT services, including end-user computing, meeting rooms, and unified communications across multiple sites.The successful candidate will support the...
-
Senior User Interface Designer
vor 2 Wochen
Sydney, Österreich Online Marketing Gurus VollzeitThis is a Senior User Interface Designer role with one of the leading companies in AU right now 🔥 -- Online Marketing Gurus -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Online Marketing Gurus 🧐🧐## **Description** At OMG, we are proud to be Australia’s...
-
User Experience
vor 20 Stunden
Sydney, Österreich Mynrma VollzeitWe're one of Australia's most trusted brands.Being Member-owned, every decision we make has people and our community at its heart.From our legendary Roadside assistance to electric vehicle charging networks, holiday parks and lodges, car rentals, and harbour transport and ocean cruising we are striving to make a difference that contributes to a brighter...
-
Sydney, Österreich Tideri Jobbörse VollzeitEL1 Assistant Director End User Support, Various Locations About the roleThe Assistant Director, End User Support is responsible for leading second-level teams supporting the ACIC's information systems and ICT services, including end-user computing, meeting rooms, and unified communications across multiple sites.The successful candidate will support the...
-
User Support
vor 2 Monaten
Sydney, Österreich Avature VollzeitUser Support - Electronic Trading, FICC (FIT/FXGO) Support Specialist - SydneyLocation: SydneyBusiness Area: Sales and Client ServiceRef #: 10040307Description & RequirementsAs part of User Support, Analytics is the first line of defense and the first line of offense. We are the domain experts. We are a group of highly technical individuals who provide...
-
User Support
vor 2 Monaten
Sydney, Österreich Avature VollzeitUser Support - Electronic Trading, FICC (FIT/FXGO) Support Specialist - SydneyLocation: SydneyBusiness Area: Sales and Client ServiceRef #: 10040307Description & RequirementsAs part of User Support, Analytics is the first line of defense and the first line of offense.We are the domain experts.We are a group of highly technical individuals who provide...
-
Associate Director
vor 2 Monaten
Sydney, Österreich Optus VollzeitAssociate Director - End User TechnologyAt Optus, we have an ambitious goal to be Australia's most loved everyday brand.The Associate Director for End User Technology is responsible for overseeing and improving the technology infrastructure that supports a productive and efficient work environment. This role involves strategic planning, implementation, and...
-
Associate Director
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitAssociate Director - End User Technology Date: 12 Nov 2024 Location: Macquarie Park, Australia Company: Singtel Group It starts with YES!At Optus, we have an ambitious goal to be Australia's most loved everyday brand.The Associate Director for End User Technology is responsible for overseeing and improving the technology infrastructure that supports a...
