Customer Service Consultant

vor 1 Monat

Sydney, Österreich Nobleoak Vollzeit

Closing Date: 15/11/2024 Job Type: Permanent - Full Time Location: Sydney office Job Category: Call Centre (Customer Service) About NobleOak We're a challenger brand, with a strong culture and a long history. We're values driven, successful, fast growing, and have lots of future opportunities. We're an award-winning, high performing business who invest in our people. At NobleOak, you'll be more than just an employee. What's on Offer? The Client Services Specialist will have the chance to earn additional $$$ through a monthly recognition plan. Education & Development (Mentorship programs, 1:1's, Development Programs)Parental Leave: 14 weeks paid leave for the primary care giverEmployee Wellbeing: Wellbeing platformSocial Fridays, endless company lunches, award ceremonies, EOFY and Xmas partiesNovated leasingInsurance discounts Job Description About the role: The primary function of this role will be to deliver exceptional customer service over the phone with the aim of deepening customer loyalty, advocacy and responding to calls in a timely manner. Customer service: Responding to inbound calls from clients and address their needs, complaints, or other issues with products as required.Problem solving: Have quality customer discussions to uncover the core reason the customer is looking to discharge their policy, with outcomes structured around to add value and benefit while retaining the customer relationship.Negotiation: Utilise proactive persuasive/retention skills to turn requests for disconnection into saves or opportunities.Continuous Improvement: Taking part in training and other learning opportunities to expand knowledge of company and position.Delivery focus: Understanding and striving to meet or exceed all metrics and KPIs while providing excellent consistent customer service.Culture Champion: Like all NobleOak roles, this role must be a strong ambassador and champion of the NobleOak high performance culture and brand values. Always displaying positivity, energy and integrity, taking responsibility for actions and building on a positive and engaging diverse team dynamic. Desired Skills and Experience Skills and Experience: Demonstrated experience in a busy customer focused environment.Demonstrated experience in front office call centres, administrative or customer service role.Strong focus and commitment to providing quality customer service over the phone.Strong communication and interpersonal skills characterised by patience, clarity and empathy at a personal, written and telephone level.Ability to use tact, diplomacy and negotiating skills when handling difficult customers to achieve a positive outcome.Ability to develop and maintain positive working relationships with internal stakeholders. Join a group of motivated and passionate people. We work as one team, support each other and do the right thing by our customers, with nobility at the core of our culture. You will feel truly valued here at NobleOak. We provide regular recognition, the opportunity to develop, and a fun atmosphere where we celebrate our wins together. NobleOak may require you to undertake a criminal history check. We are an Equal Opportunity Employer and encourage people of all ages and Australian Aboriginal and Torres Strait Islander people to apply.
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