Service Manager
vor 1 Monat
Subaru Melbourne is seeking a passionate and experienced Service Manager to join our team in Bundoora.
As Service Manager, you will be responsible for overseeing the efficient and effective operation of our service department, ensuring exceptional customer service and the timely completion of all vehicle repairs and maintenance.
This full-time role is crucial in supporting the ongoing success of our Subaru dealership.
What you'll be doing Manage and lead a team of skilled automotive technicians and service advisorsOversee the day-to-day operations of the service department, including job scheduling, parts ordering, and workflow managementEnsure all work is completed to the highest standard and in accordance with Subaru's quality and safety standardsLiaise with customers to understand their needs and provide updates on the status of their vehicle repairsAnalyse service department performance metrics and implement strategies to improve efficiency and customer satisfactionCollaborate with the sales and parts teams to provide a seamless customer experienceContribute to the development and implementation of departmental policies and proceduresWhat we're looking for Significant experience in a senior service management role within the automotive industry - (Japanese brands advantageous)Strong technical knowledge of automotive systems and the ability to diagnose and resolve complex issuesExcellent customer service skills and the ability to effectively communicate with a diverse range of stakeholdersProven leadership and people management skills, with the ability to motivate and develop a teamStrong problem-solving and decision-making abilitiesFamiliarity with industry-standard repair and maintenance software and processesA commitment to safety and a strong understanding of workplace health and safety regulationsHave a current valid driver's licenceWhat we offer Thorough and ongoing training to build your brand within our business.Career progression opportunities – with us your potential has no limitsSupportive team environment - we work hard but enjoy some fun too.Extra days off, including an annual Wellbeing Leave Day and a Volunteering Leave Day.Access to employee benefits like discounted vehicle purchases, company car rentals, and moreThis is your opportunity to lead a high-performing team in a thriving dealership.
If you have the drive, expertise, and passion to excel in this role, we'd love to hear from you.
Apply today and take the next step in your automotive career with us
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