Service Delivery Manager
vor 4 Wochen
Management (Information & Communication Technology) This is a 12-month fixed term contract position based in Sunbury with the potential to transition into a full-time permanent position based on the business needs. Donric Group has over 45 years of experience in providing high quality, professional and safe passenger transport services to our local communities.
Donric Group employs more than 400 staff and operates over 340 buses and coaches across 12 main depot locations in Victoria and far north Queensland.
Our growth and development continue to be built on the professionalism of our staff, the quality of our fleet, the strong relationships with our customers and our highest standards of service delivery which exceed expectations and support a rapidly growing market.
Our company values are Delivery, Ownership, Nobility, Respect, Integrity and Culture.
Donric Group is proud to be an Equal Opportunity Employer and our people represent the community which we service.
We invite all suitably qualified applicants to apply, including First People and people from diverse social and cultural backgrounds.
We offer flexible conditions and hours, competitive wages and a positive culture that invites staff participation.
As a family-owned and operated business, we value our people and are focused on providing training and development opportunities based on performance and merit.
The Opportunity Due to our continued growth, the Donric Group is currently seeking a full-time Service Delivery Manager to ensure a continued high standard of operational performance in providing excellent service.
This includes providing support to our front-line staff (including Operational staff, drivers and workshop staff), working with our partners and working with all stakeholders in delivering scheduled and emergency bus services.
The role will require you to:
effectively manage and motivate staff to achieve as a high performing team;lead and manage the safe, efficient and profitable delivery of all services;meet all contractual requirements and performance targets;deliver a customer experience which surpasses current industry standards both internally and externally;work in partnership with external stakeholders to deliver service improvements;manage financial performance of the operation and implement action plans to meet targets;lead by example to ensure compliance with all statutory requirements, internal policies, procedures and reporting;contributing to the organisational strategic plan;ensure compliance under applicable Bus Safety Regulations and any other relevant safety legislation;manage, monitor and implement QHSE compliance;co-ordinate bus supply through the engagement of third-party operators in addition to utilising internal capability;become the point of call for all stakeholders both before and during service delivery;meet all operational KPI's;work with our scheduling team to develop timetables, driver shifts and rosters via our internal scheduling system;manage budgets, pricing and commercial arrangements;drive efficiencies to ensure contracts remain financially viable and delivered on budget;provide periodic stakeholder reporting;further develop internal capability through fleet acquisitions;develop capacity management plans.About you You will have:
previous experience in a Management role with a strong focus on stakeholder engagement and the delivery of a seamless customer experience;previous experience in managing a team with a can-do and supportive attitude;an ability to motivate staff to achieve results;excellent communication skills in order to communicate effectively and guide colleagues and other stakeholders;knowledge of applicable Bus Safety and Road Regulations (advantageous, not essential);a capacity to work in a high-pressure environment and solve problems;an ability to focus on continuous improvement and to meet and exceed all KPI's.If you have excellent presentation, pride in your work and enjoy meeting people, we would love to hear from you.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a service delivery manager?How many years of people management experience do you have?Have you worked in a role where you were responsible for budget management & forecasting?Do you have experience in a role which requires relationship management experience?How much notice are you required to give your current employer?Do you have a current Australian driver's licence? #J-18808-Ljbffr
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