Senior Manager, Service Delivery
vor 3 Wochen
The Senior Manager, Service Delivery is accountable for operational/financial metrics and overall business results of AMS Portfolio of assigned clients. They ensure that operational policies are followed and that business objectives are achieved by focusing on best practices and process improvements. The incumbent in this role is accountable for managing and retaining the revenue stream and client base, along with supporting the CP/Sales on future opportunities for growing the revenue stream.Key Responsibilities:Client and Project Accountabilities:Ensure projects are forecasted appropriately.Assist in defining "best practices" in delivery, including templates, work plans, methodologies.Lead client meetings or facilitated strategy sessions, analyze processes, and recommend improvements and opportunities.Drive team and individuals to achieve high client satisfaction levels.Project Manager responsibilities include scheduling resources, managing budget/actuals and approval of project related change requests for enhancements or changes.Monitor, control and support service delivery, ensuring systems, methodologies and procedures are in place and followed.Responsible for revenue pull through for AMS Portfolio of assigned clients.Maintaining high client satisfaction ensuring agreed services are delivered against set service level agreements.People Development:Builds a strong culture of accountability and high performance.Participates when required on recruiting, trainings and developing the team with skills and experience aligned to Collaborative Solution's needs and the market with a focus on retention of top performers.Sets clear expectations for all Team Members within the matrix structure. Works with direct managers for analyzing goals, activities, and results to determine action plans to improve individual and team performance per stated performance management guidelines.Duties and Tasks:Balances staffing strength with profitability and growth.Leads and owns client service delivery aligning to ITIL best practice.Keeps current on technical, industry and competitor activities and offerings that align specifically with AMS.Drives maximum sustainable billability for AMS while balancing profitability, client satisfaction and team member quality of life.Ensures adherence to policies and procedures regarding branding issues, marketing standards, and client contact.Establishes a network of relationships within a broad range of functions and levels in a client organization; sustains executive and C-level client relationships.Identify and help close opportunities with existing and new clients.Measures client satisfaction throughout an engagement, specifically identifying ways in which a team can increase current levels of satisfaction.Keeps current on corporate goals, objectives, and progress.Education and Experience:Bachelor's degree preferred or equivalent work experience.Previous Workday experience strongly preferred, but not required.10 years of experience in managed services working with an offshore team.10 years of experience in the ERP space (HCM, Finance, or Payroll).A practitioner background in HR, Finance, or Payroll is a plus.ITIL Certification a plus.Experience in Managed Services in offshore/onshore methodology and exposure to ITIL processes.Excellent client facing/client service skills.Previous experience as a Team Lead and demonstrable experience in leading virtual teams.Very organized individual with the ability to work in a highly deadline-driven environment with strong time management, detail, and multi-tasking skills.Experience in Microsoft Office (Word, PowerPoint, Excel, OneNote). Salesforce experience preferred, but not required.Why choose Cognizant:Entrepreneurial environment that welcomes your ideas.Opportunity to do great work.Outreach programs that support communities and tap into your volunteer spirit.Learning opportunities to help current needs and advancement.Global operations, with opportunities in North America, Europe and Asia Pacific.An abundance of Affinity groups to meet your needs.Cognizant Core Values:Start with a point of view: I apply my expertise to gain trust and to lead our clients forward.Seek data, build knowledge: I use facts to guide my actions and decisions.Always strive, never settle: I act with agility and creativity, determined to stay one step ahead.Work as one: I deliver solutions that draw upon the full power and scale of Cognizant.Create conditions for everyone to thrive: I include, enable, and invest in everyone around me.Do the right thing, the right way: I always make the ethical choice.
#J-18808-Ljbffr
-
Service Delivery Manager
vor 3 Wochen
Melbourne, Österreich Sunbury Bus Service VollzeitManagement (Information & Communication Technology)This is a 12-month fixed term contract position based in Sunbury with the potential to transition into a full-time permanent position based on the business needs.Donric Group has over 45 years of experience in providing high quality, professional and safe passenger transport services to our local...
-
Service Delivery Manager
vor 2 Wochen
Melbourne, Österreich Sunbury Bus Service VollzeitManagement (Information & Communication Technology) This is a 12-month fixed term contract position based in Sunbury with the potential to transition into a full-time permanent position based on the business needs. Donric Group has over 45 years of experience in providing high quality, professional and safe passenger transport services to our local...
-
It Service Delivery Manager
vor 1 Monat
Melbourne, Österreich Quinn Allan VollzeitManagement (Information & Communication Technology)Full timeAbout the CompanyWith an established national footprint, this truly successful and dynamic professional services firm services the needs of Australian companies, Australian subsidiaries of global corporates and numerous government departments. The firm has achieved a prominent position in their...
-
It Service Delivery Manager
vor 1 Monat
Melbourne, Österreich Quinn Allan VollzeitManagement (Information & Communication Technology)Full timeAbout the companyWith an established national footprint, this truly successful and dynamic professional services firm services the needs of Australian companies, Australian subsidiaries of global corporates and numerous government departments. The firm has achieved a prominent position in their...
-
It Service Delivery Manager
vor 1 Monat
Melbourne, Österreich Quinn Allan VollzeitManagement (Information & Communication Technology) Full timeAbout the CompanyWith an established national footprint, this truly successful and dynamic professional services firm services the needs of Australian companies, Australian subsidiaries of global corporates and numerous government departments.The firm has achieved a prominent position in their...
-
It Service Delivery Manager
vor 1 Monat
Melbourne, Österreich Quinn Allan VollzeitManagement (Information & Communication Technology) Full timeAbout the companyWith an established national footprint, this truly successful and dynamic professional services firm services the needs of Australian companies, Australian subsidiaries of global corporates and numerous government departments. The firm has achieved a prominent position in their...
-
Service Operations Manager
vor 2 Monaten
Melbourne, Österreich Jemena VollzeitService Operations Manager - Service DeliveryJemena is an Australian energy company that owns and operates more than $12.4 billion worth of gas and electricity transportation assets across Australia, supplying millions of households and businesses with these essential services every day. We pride ourselves on our innovative approach, technical expertise, and...
-
It Service Delivery Manager
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitManagement (Information & Communication Technology) Full time About the companyWith an established national footprint, this truly successful and dynamic professional services firm services the needs of Australian companies, Australian subsidiaries of global corporates and numerous government departments.The firm has achieved a prominent position in their...
-
Service Delivery Manager
Vor 7 Tagen
Melbourne, Österreich Capgemini VollzeitExplore our latest thought leadership, ideas, and insights on the issues that are shaping the future of business and society.Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Discover our portfolio – constantly evolving to keep pace with the ever-changing needs of our clients.Become part of a diverse...
-
Ediscovery Service Delivery Manager
vor 1 Woche
Melbourne, Österreich Relativity Global Llc VollzeiteDiscovery Service Delivery ManagerApply remote type Relativity Service Delivery locations Remote Australia time type Full time posted on Posted 5 Days Ago job requisition id 24-0411Posting Type Remote, HybridJob Overview The Service Delivery Management Team proactively supports our customers in meeting their goals and overcoming any technical challenges...
-
Service Delivery Manager
vor 1 Monat
Melbourne, Österreich Study Select VollzeitHow to Become a Service Delivery Manager in Australia: careers in BusinessDefinition of a Service Delivery ManagerThe role of a Service Delivery Manager is pivotal in ensuring that services are delivered efficiently and effectively to clients.This career is characterised by a blend of technical expertise and strong interpersonal skills, as these...
-
Service Operations Manager
vor 2 Monaten
Melbourne, Österreich Jemena Group VollzeitJemena is an Australian energy company who own and operate more than $12.4 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day. We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and...
-
Service Delivery Manager
vor 1 Monat
Melbourne, Österreich Cybercx Pty Ltd VollzeitService Delivery Manager - Service GovernanceWork with industry leaders to protect and defend our customers and communities.14th November, 2024At CyberCX, everyone works together to create cyber security for the world around us.The work we do has a real impact, and you could be part of the team trusted to educate, protect, and defend organisations around the...
-
Head Of Delivery
vor 1 Monat
Melbourne, Österreich Service Victoria VollzeitManagement (Information & Communication Technology)Service Victoria delivers modern government services.It is our job to make things easy for the Victorian community to do things such as apply for Working with Children Checks and access a Digital Drivers Licence.The Service Victoria app has been downloaded more than 7 million times.We employ a range of...
-
Service Manager
vor 2 Monaten
Melbourne, Österreich Australian Disability Care Service VollzeitQualification / Experience Bachelor's degree in Social Work, Disability Studies, Health Services Management, or a related field (or equivalent experience). Proven experience in a management or leadership role within the disability support or healthcare sector. Sound knowledge of relevant legislation, regulations, and standards governing disability support...
-
Service Delivery Coordinator
Vor 6 Tagen
Melbourne, Österreich Blue Connections Pty Ltd VollzeitFull timeBlue Connections is a provider of best-in-class IT solutions to Australian Enterprises, local and state government departments.We are proud to serve some of Australia's best-known and established organisations navigating the challenges of business growth for the past 27 years.We have many Tier 1 industry partnerships, accreditations, and...
-
Senior Manager- Program Delivery
vor 4 Wochen
Melbourne, Österreich State Government Of Victoria, Australia VollzeitOrganisation: Department of Government ServicesOccupation: ProjectsReference: VG/1824845.About usThe Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government.We bring important day-to-day services together in one department to make things easy...
-
Senior Manager- Program Delivery
vor 4 Wochen
Melbourne, Österreich At VollzeitAdd expected salary to your profile for insightsAbout usThe Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and...
-
Senior Manager- Program Delivery
vor 4 Wochen
Melbourne, Österreich State Of Victoria VollzeitAbout usThe Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising...
-
Service Delivery Manager
vor 1 Monat
Melbourne, Österreich Programmed VollzeitManagement (Information & Communication Technology)Programmed Facility Management is a leading provider of asset management, facilities maintenance and project management services across a multitude of industries.Working with Programmed Facility Management means you will become part of the Programmed family: a company that encourages career development,...
