It Service Delivery Manager
vor 1 Monat
Management (Information & Communication Technology) Full time
About the company
With an established national footprint, this truly successful and dynamic professional services firm services the needs of Australian companies, Australian subsidiaries of global corporates and numerous government departments. The firm has achieved a prominent position in their sector through a combination of creating expert industry client groups and providing a collegiate high-performance work environment for their circa 1,800 staff.
Currently undertaking a significant transformation, they are looking for a passionate leader who can act as an evangelist to create urgency around the importance of Cyber Security with the support of the CIO.
About the Role
This position will be reporting into the CIO and responsible for safeguarding and improvement of IT processes and escalations. The role will be the conduit between the internal stakeholders, vendors and helpdesk team. This is an internal position within a professional services company, however you'll be customer focused, internally and externally whilst being hands on.
Responsibilities Key areas of responsibility include:
IT Support Lead and supervise the Helpdesk/ Desktop Support team to ensure IT service delivery effectively supports the business in achieving its goals.Implement and maintain processes and procedures within the service delivery model to drive operational efficiencies.Prioritise and address IT tickets and requests in alignment with a Service Level Agreement.Organise team schedules to ensure comprehensive coverage of all service delivery aspects including business hours, after-hours support, and on-site presence at various locations.Serve as the escalation point for the Service Delivery team, reviewing and verifying that proper triage and troubleshooting steps have been followed before escalating issues to the Infrastructure team. Escalate to third-party vendors when necessary.Monitor ticket trends and develop strategies to automate or streamline repetitive tasks to improve efficiency.Ensure proactive monitoring and maintenance tasks are consistently carried out.Oversee incident management processes.Manage problem resolution and root cause analysis.Contribute to the Change Management process.Application Support Oversee and manage the Helpdesk Support team.Serve as the primary escalation point for the Application Support team, reviewing and verifying escalations before engaging software vendors and internal stakeholders.Collaborate with vendors and internal stakeholders to address issues, and manage communication related to escalations, upcoming patches, releases, and upgrades.Ensure that application training is provided to the business, both as part of day-to-day operations and by supporting the Senior Project Manager with resources for new system implementations.General Collaborate with key stakeholders to ensure IT service delivery aligns with the operational needs of the business.Attend meetings as needed, presenting reports on key service delivery metrics, trends, and other relevant data.Partner with the Infrastructure Manager and Senior Project Manager to ensure alignment across all IT departments in delivering seamless service to the business. Offer recommendations for improvements, particularly in areas where technology may be hindering service delivery (e.g., outdated or faulty hardware).Work with the CIO to ensure that the team has clear performance development plans (PDs) and key performance indicators (KPIs), and actively participate in staff performance evaluations.Ensure the Service Delivery team possesses the necessary skills to support the business, and recommend training opportunities for staff development when required.Maintain up-to-date service delivery documentation, including knowledge base articles, cheat sheets, and training materials.Skills and Experience Bachelor's degree in Information Systems or a related field, or equivalent practical experience.Over 5 years of experience in a similar role, ideally with a background in professional services.Demonstrated expertise in client relationship management, leadership, and delivering customer service within a technology-driven environment.Strong understanding of change management principles, with a focus on enhancing process efficiency in a large and complex environment.Ability to strategically plan resource utilisation to maximise productivity.Excellent teamwork and communication skills, with a focus on efficiency.In return, you will be joining a truly dynamic firm with a strong reputation for providing employees with a genuinely collaborative, positive and merit-based work environment.
For a confidential discussion regarding this key leadership role, please email Richard van Ark on ******
#J-18808-Ljbffr
-
It Service Delivery Manager
vor 1 Monat
Melbourne, Österreich Quinn Allan VollzeitManagement (Information & Communication Technology) Full timeAbout the CompanyWith an established national footprint, this truly successful and dynamic professional services firm services the needs of Australian companies, Australian subsidiaries of global corporates and numerous government departments.The firm has achieved a prominent position in their...
-
It Service Delivery Manager
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitManagement (Information & Communication Technology) Full time About the companyWith an established national footprint, this truly successful and dynamic professional services firm services the needs of Australian companies, Australian subsidiaries of global corporates and numerous government departments.The firm has achieved a prominent position in their...
-
It Service Delivery Manager
vor 1 Monat
Melbourne, Österreich Quinn Allan VollzeitManagement (Information & Communication Technology)Full timeAbout the CompanyWith an established national footprint, this truly successful and dynamic professional services firm services the needs of Australian companies, Australian subsidiaries of global corporates and numerous government departments. The firm has achieved a prominent position in their...
-
It Service Delivery Manager
vor 1 Monat
Melbourne, Österreich Quinn Allan VollzeitManagement (Information & Communication Technology)Full timeAbout the companyWith an established national footprint, this truly successful and dynamic professional services firm services the needs of Australian companies, Australian subsidiaries of global corporates and numerous government departments. The firm has achieved a prominent position in their...
-
Service Delivery
vor 1 Monat
Melbourne, Österreich Robert Plumb Management Pty Ltd VollzeitRobert Plumb Collective is a dynamic construction services group with a strong emphasis on premium quality and innovation across the building, landscape and manufacturing sectors.With commonly held values, our team of over 170 dedicated employees, across 10 different brands, are committed to delivering excellence in all aspects of our work.Within the group,...
-
It Service Delivery Manager
vor 3 Wochen
Melbourne, Österreich Cooldrive VollzeitManagement (Information & Communication Technology)Full timeCoolDrive Auto Parts is a supplier of auto parts, tools, equipment and accessories to the trade, with over 400K parts, tools and equipment available.We are your local Mechanics auto parts supplier, with superior knowledge and service.We are a truly Australian family owned and operated business...
-
It Service Delivery Manager
vor 4 Wochen
Melbourne, Österreich Cooldrive VollzeitManagement (Information & Communication Technology)Full timeCoolDrive Auto Parts is a supplier of auto parts, tools, equipment and accessories to the trade, with over 400K parts, tools and equipment available.We are your local Mechanics auto parts supplier, with superior knowledge and service.We are a truly Australian family owned and operated business...
-
Service Delivery Manager
vor 2 Wochen
Melbourne, Österreich Sunbury Bus Service VollzeitManagement (Information & Communication Technology)This is a 12-month fixed term contract position based in Sunbury with the potential to transition into a full-time permanent position based on the business needs.Donric Group has over 45 years of experience in providing high quality, professional and safe passenger transport services to our local...
-
Service Delivery Manager
vor 2 Wochen
Melbourne, Österreich Sunbury Bus Service VollzeitManagement (Information & Communication Technology) This is a 12-month fixed term contract position based in Sunbury with the potential to transition into a full-time permanent position based on the business needs. Donric Group has over 45 years of experience in providing high quality, professional and safe passenger transport services to our local...
-
It Services And Process Delivery, Manager
vor 1 Monat
Melbourne, Österreich Randstad Digital VollzeitIT Services and Process Delivery, Manager Skip to content Role Overview: We are seeking an experienced IT Services and Process Delivery Manager to lead governance, service operations, and process improvement across a range of IT functions.This role focuses on enhancing service delivery, managing a team, and collaborating with various departments to drive...
-
Service Delivery Manager
vor 1 Monat
Melbourne, Österreich Study Select VollzeitHow to Become a Service Delivery Manager in Australia: careers in BusinessDefinition of a Service Delivery ManagerThe role of a Service Delivery Manager is pivotal in ensuring that services are delivered efficiently and effectively to clients.This career is characterised by a blend of technical expertise and strong interpersonal skills, as these...
-
Sap Delivery Manager
vor 3 Monaten
Melbourne, Österreich Zone It Solutions VollzeitWe are seeking an experienced SAP Delivery Manager.You will be responsible for overseeing the successful delivery of SAP projects for our clients. Responsibilities: Minimum of 8 years of experience in SAP project delivery Proven track record of successfully managing large-scale SAP projects Strong knowledge of SAP modules and solutions Experience in leading...
-
It Service Delivery And Infrastructure Manager
vor 1 Monat
Melbourne, Österreich The Disability Trust VollzeitIT Service Delivery and Infrastructure ManagerJob No: TDT2367 Our team is on the lookout for a dynamic and experienced IT professional looking to take the next career opportunity within an exciting role as the IT Service Delivery and Infrastructure Manager.Within this role, you will utilise your deep technical expertise combined with service desk management...
-
Site It Service Delivery Specialist
vor 2 Monaten
Melbourne, Österreich Hitachi Vantara Corporation VollzeitDescription Mission Statement: As Site IT Service Delivery Specialist, you are responsible for building and providing specific IT Solutions/Services interfacing the business, consulting with the Site BU leads, business application owners and IT stakeholders on IT-related topics.Role is responsible for ensuring all IT infrastructure and applications are...
-
Melbourne, Österreich Tideri Jobbörse VollzeitManagement (Information & Communication Technology) Full time About the CompanyWith an established national footprint, this truly successful and dynamic professional services firm services the needs of Australian companies, Australian subsidiaries of global corporates and numerous government departments.The firm has achieved a prominent position in their...
-
Specialist, It Service Delivery
vor 2 Monaten
Melbourne, Österreich Puma VollzeitYOUR MISSION We are seeking an IT Service Delivery Specialist to join our team at PUMA Oceania. In this dynamic role, you will be responsible for the provision of all IT systems, support, infrastructure, and related projects.You will play a key role in supporting our local, regional, and global IT strategies while ensuring seamless daily IT operations across...
-
It Service Delivery Lead
vor 4 Wochen
Melbourne, Österreich Peninsula Health VollzeitBusiness/Systems Analysts (Information & Communication Technology) Full timePeninsula Health is the major metropolitan health service for Frankston and the Mornington Peninsula, providing care for a population of around 300,000 people across the life continuum.Our network of hospitals and community health services deliver quality, patient-centred healthcare...
-
It Service Delivery Lead
vor 4 Wochen
Melbourne, Österreich Aged Care Resumes VollzeitBusiness/Systems Analysts (Information & Communication Technology) Full timePeninsula Health is the major metropolitan health service for Frankston and the Mornington Peninsula, providing care for a population of around 300,000 people across the life continuum.Our network of hospitals and community health services deliver quality, patient-centred healthcare...
-
Service Delivery Coordinator
Vor 4 Tagen
Melbourne, Österreich Blue Connections Pty Ltd VollzeitFull timeBlue Connections is a provider of best-in-class IT solutions to Australian Enterprises, local and state government departments.We are proud to serve some of Australia's best-known and established organisations navigating the challenges of business growth for the past 27 years.We have many Tier 1 industry partnerships, accreditations, and...
-
Service Operations Manager
vor 2 Monaten
Melbourne, Österreich Jemena VollzeitService Operations Manager - Service DeliveryJemena is an Australian energy company that owns and operates more than $12.4 billion worth of gas and electricity transportation assets across Australia, supplying millions of households and businesses with these essential services every day. We pride ourselves on our innovative approach, technical expertise, and...
