It Service Delivery Lead
vor 1 Monat
Business/Systems Analysts (Information & Communication Technology) Full time
Peninsula Health is the major metropolitan health service for Frankston and the Mornington Peninsula, providing care for a population of around 300,000 people across the life continuum.
Our network of hospitals and community health services deliver quality, patient-centred healthcare and services that meet the needs of our diverse community.
With specialities including obstetrics, paediatrics, emergency medicine, intensive care, critical care, surgical and general medicine, rehabilitation, and oncology, through to aged care and palliative care.
We are a major teaching and research health facility, training the next generation of doctors, nurses, allied health professionals and support staff.
Immerse yourself in an inclusive, diverse and supportive cultureOpportunity to shape the future of ITSM capabilities for Peninsula HealthHybrid Role working from home and officeClassification: HS4*What You Will Be Doing
The IT Service Delivery Lead is pivotal in the hospital's IT Operations department, responsible for assisting in managing and overseeing the Service Delivery Team's operations.
Primary responsibilities include directing IT Service Management operations, leading and continual development of the Service Delivery Team, collaborating with Digital Health and Informatics teams and business stakeholders, and maintaining continual communication with various hospital departments.
What You Need
We anticipate you will have:
Extensive Service Delivery Management experience including Problem, Change and Incident Management.Expert knowledge of ITIL disciplines.Extensive Relationship Management and Customer Engagement skills.Expert knowledge and experience with Service Desk technologies such as Call Management tools, ITSM tools, Roster Management, Knowledge Base and Configuration Management Database.ITIL Foundations certification or higher (desirable)Additional Requirements
Peninsula Health is an Equal Employment Opportunity Employer that is committed to inclusion and diversity and promotes a workplace that welcomes and includes the unique contributions of all people.
We encourage applications from individuals who identify as being Aboriginal and Torres Strait Islander, are culturally diverse, LGBTQIA+ or who have a disability to apply.
We are also strongly committed to the safety and wellbeing of children and young people.
We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process.
Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time.
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