It Manager, Regional Service Delivery
vor 24 Stunden
At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world. As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your best?Overview of the role:This role reports to the Senior Director, Global Service Delivery, and works closely with the Saputo Australia IT Business partner to manage and deliver IT infrastructure and services for the division. The ideal candidate thrives in a dynamic global context, working easily with a diverse set of stakeholders at various levels of the organization, while establishing close working relationships with IT and business stakeholders in their region. During their career, the candidate will have worked in various IT technical, service and management roles, and have developed a well-rounded skillset to manage both operations and project activities.We are seeking a pragmatic leader with a service mindset that can lead a regional service delivery team of direct reports, but also achieve outcomes through coordination and influence with our global IT teams.As a Manager, Regional Service Delivery you will:Define the regional service requirements in partnership with IT Business partners and the division(s)Understand the business process and prioritiesParticipate in the regional project and budget review processEnsure the successful delivery of global infrastructure service within the agreed service levels.Monitor and manage services against defined KPIs and SLAsCommunicate to the users in the regionContribute to the global service management processes and capabilityAssist in SLA negotiation efforts with Business Unit(s)Manage IT procurement in the regionFacilitate the Major incident process in the regionAct as the primary point of contact in the region on all Global Infrastructure activitiesParticipate in projects testing and validation steps required to ensure smooth implementation of technology and services in their regionProvide regional input to the global infrastructure roadmap, standards, methodologies, tools etc.Approve and communicate service impacting changes in the regionProvide requirements in relation to new Infrastructure technology solutionsBring specific regional requirements to the Global Core Technology teamMaintain key vendor relationships based on regional needsSupport the Core Technology IT Infrastructure staff based in the regionOn-the-ground execution supportProvide regional input to Global architecture and technology decisionsBusiness partneringAct as point of contact in region for all Global Infrastructure & Services activitiesManage business relationship in partnership with VP IT / IT BPValidate priority demands with IT BPLiaise with OT function in divisionHow you will make contributions matter:Projects and initiativesSupport global infra initiatives in regionProvide on-the-ground execution supportEngage the right team for intake (e.g., first to IT BP to validate priority, then to I&S Management & Planning intake process)Participate in initiatives to ensure regions can provide support for solutionsContribute to global projects and initiativesM&A: lead integration activities on-the-ground, represent I&S, support with managing change for infrastructure roles on the ground (in collaboration with PM)IT Management and planningManage regional vendor relationships & IT procurement, manage local IT inventoryProvide input into planning based on regional needsManage local IT infra budget/direct site charges with IT BP & regional financeManage planned and ad hoc projects and activities aligned to budget cycleKEY RELATIONSHIPSBusiness Partners (IT BP) (up to and including leadership teams in the business unit)Build strong working relationships and keep up to date with business priorities.Participate in the regional projects and budget processGlobal Core teamsBuild strong working relationships and keep up to date with Global core team such as PMO, Cyber, Infra and others.Participate in Global activities, Service Management, Projects, Roadmaps, Architecture.Business units (all sites in region)Work hand in hand with the local sites and have a good understanding of their Services and Infrastructure requirements.Understand the business process to support their prioritiesTeam…Inspire and motivate team, provide direction and manage performanceGuide, support, coach and mentor team membersReview the work and proposals of team membersEncourage team to work collaboratively to contribute to achieving the team's successCommercial / Vendor managementCollaborate in effective supplier managementEstablish relationships and optimize interactions with specific regional vendorsYou Are Best Suited for The Role If You Have the Following Qualifications:Bachelor's degree in business, computer science, engineering, or information technology.7+ years of relevant experience in IT service management, infrastructure operations management and/or IT project management3+ years of experience working in IT service and operations3+ years of experience working hands-on in an infrastructure domain.Strong leadership, change management, influence, and collaboration skills.Proven success supporting Infrastructure for a company or business unitExperience in CPG/manufacturing IT environment and with Operational TechnologyExperience with infrastructure integration in the context of Merger and AcquisitionStrong written and oral communication skills at all levels of an organizationAdept at building relationships with internal teams and external partners.Strong ability to operate in a complex, fast-paced project environment with interdependencies spanning multiple work-streams, teams, business divisions, geographies, time zones and languages.ITIL / ITSM certification would be a nice asset to have.As a leading dairy processor in Australia, Saputo produces, markets, and distributes a variety of products, with a portfolio of well-loved brands such as Devondale, Liddells, CHEER, Mersey Valley and Tasmanian Heritage. Our people bring these popular brands to life, while servicing our farming communities and through our AG Warehouse network.Whether your expertise lies in manufacturing, operations, supply chain, sales, quality assurance, or in any other function, your role is integral to our success. You will make contributions that matter, all while working alongside colleagues who genuinely care about your success and who will roll up their sleeves to help.
#J-18808-Ljbffr
-
It Service Delivery Manager
vor 1 Monat
Melbourne, Österreich Quinn Allan VollzeitManagement (Information & Communication Technology) Full timeAbout the CompanyWith an established national footprint, this truly successful and dynamic professional services firm services the needs of Australian companies, Australian subsidiaries of global corporates and numerous government departments.The firm has achieved a prominent position in their...
-
It Service Delivery Manager
vor 1 Monat
Melbourne, Österreich Quinn Allan VollzeitManagement (Information & Communication Technology) Full timeAbout the companyWith an established national footprint, this truly successful and dynamic professional services firm services the needs of Australian companies, Australian subsidiaries of global corporates and numerous government departments. The firm has achieved a prominent position in their...
-
It Service Delivery Manager
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitManagement (Information & Communication Technology) Full time About the companyWith an established national footprint, this truly successful and dynamic professional services firm services the needs of Australian companies, Australian subsidiaries of global corporates and numerous government departments.The firm has achieved a prominent position in their...
-
Regional Product Delivery Manager
vor 2 Monaten
Melbourne, Österreich Fluence Energy VollzeitRegional Product Delivery Manager – APACLocation: Melbourne, AustraliaAbout FluenceFluence, a Siemens and AES company, is a global market leader in energy storage products and services, and digital applications for renewables and storage.The company has more than 3.4GW of energy storage deployed or contracted in 29 markets globally, and more than 4.5GW of...
-
Regional Product Delivery Manager
vor 3 Monaten
Melbourne, Österreich Fluence Energy VollzeitRegional Product Delivery Manager – APAC Location: Melbourne, AustraliaAbout Fluence Fluence, a Siemens and AES company, is a global market leader in energy storage products and services, and digital applications for renewables and storage. The company has more than 3.4GW of energy storage deployed or contracted in 29 markets globally, and more than 4.5GW...
-
Regional Product Delivery Manager
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitRegional Product Delivery Manager – APAC Location: Melbourne, Australia About Fluence Fluence, a Siemens and AES company, is a global market leader in energy storage products and services, and digital applications for renewables and storage.The company has more than 3.4GW of energy storage deployed or contracted in 29 markets globally, and more than 4.5GW...
-
It Service Delivery Manager
vor 1 Monat
Melbourne, Österreich Quinn Allan VollzeitManagement (Information & Communication Technology)Full timeAbout the CompanyWith an established national footprint, this truly successful and dynamic professional services firm services the needs of Australian companies, Australian subsidiaries of global corporates and numerous government departments. The firm has achieved a prominent position in their...
-
It Service Delivery Manager
vor 1 Monat
Melbourne, Österreich Quinn Allan VollzeitManagement (Information & Communication Technology)Full timeAbout the companyWith an established national footprint, this truly successful and dynamic professional services firm services the needs of Australian companies, Australian subsidiaries of global corporates and numerous government departments. The firm has achieved a prominent position in their...
-
Service Delivery
vor 1 Monat
Melbourne, Österreich Robert Plumb Management Pty Ltd VollzeitRobert Plumb Collective is a dynamic construction services group with a strong emphasis on premium quality and innovation across the building, landscape and manufacturing sectors.With commonly held values, our team of over 170 dedicated employees, across 10 different brands, are committed to delivering excellence in all aspects of our work.Within the group,...
-
Specialist, It Service Delivery
vor 2 Monaten
Melbourne, Österreich Puma VollzeitYOUR MISSION We are seeking an IT Service Delivery Specialist to join our team at PUMA Oceania. In this dynamic role, you will be responsible for the provision of all IT systems, support, infrastructure, and related projects.You will play a key role in supporting our local, regional, and global IT strategies while ensuring seamless daily IT operations across...
-
It Service Delivery Manager
vor 4 Wochen
Melbourne, Österreich Cooldrive VollzeitManagement (Information & Communication Technology)Full timeCoolDrive Auto Parts is a supplier of auto parts, tools, equipment and accessories to the trade, with over 400K parts, tools and equipment available.We are your local Mechanics auto parts supplier, with superior knowledge and service.We are a truly Australian family owned and operated business...
-
It Service Delivery Manager
vor 4 Wochen
Melbourne, Österreich Cooldrive VollzeitManagement (Information & Communication Technology)Full timeCoolDrive Auto Parts is a supplier of auto parts, tools, equipment and accessories to the trade, with over 400K parts, tools and equipment available.We are your local Mechanics auto parts supplier, with superior knowledge and service.We are a truly Australian family owned and operated business...
-
Service Delivery Manager
vor 2 Wochen
Melbourne, Österreich Sunbury Bus Service VollzeitManagement (Information & Communication Technology)This is a 12-month fixed term contract position based in Sunbury with the potential to transition into a full-time permanent position based on the business needs.Donric Group has over 45 years of experience in providing high quality, professional and safe passenger transport services to our local...
-
Service Delivery Manager
vor 2 Wochen
Melbourne, Österreich Sunbury Bus Service VollzeitManagement (Information & Communication Technology) This is a 12-month fixed term contract position based in Sunbury with the potential to transition into a full-time permanent position based on the business needs. Donric Group has over 45 years of experience in providing high quality, professional and safe passenger transport services to our local...
-
Regional Manager
vor 2 Wochen
Melbourne, Österreich Australian Regional & Remote Community Services VollzeitAn exciting opportunity has come available for an experienced Regional Manager to join the ARRCS team on a permanent full-time basis.This role will see you leading the Community Service programs within ARRCS across the Northern Territory.You will build the capacity of the complex care, specialized and community (home) care operations.As the Regional Manager...
-
It Services And Process Delivery, Manager
vor 1 Monat
Melbourne, Österreich Randstad Digital VollzeitIT Services and Process Delivery, Manager Skip to content Role Overview: We are seeking an experienced IT Services and Process Delivery Manager to lead governance, service operations, and process improvement across a range of IT functions.This role focuses on enhancing service delivery, managing a team, and collaborating with various departments to drive...
-
Service Delivery Manager
vor 2 Monaten
Melbourne, Österreich Endeavor VollzeitThe Company Cubic Telecom delivers innovative connected software solutions to automotive, agriculture, and transport manufacturers.Its scalable solution enables a multitude of revenue-generating services, combining real-time analytics supported by global connectivity and regional regulatory compliance in 190 countries. Cubic's global connected software is...
-
Service Delivery Manager
vor 1 Monat
Melbourne, Österreich Study Select VollzeitHow to Become a Service Delivery Manager in Australia: careers in BusinessDefinition of a Service Delivery ManagerThe role of a Service Delivery Manager is pivotal in ensuring that services are delivered efficiently and effectively to clients.This career is characterised by a blend of technical expertise and strong interpersonal skills, as these...
-
It Service Delivery And Infrastructure Manager
vor 1 Monat
Melbourne, Österreich The Disability Trust VollzeitIT Service Delivery and Infrastructure ManagerJob No: TDT2367 Our team is on the lookout for a dynamic and experienced IT professional looking to take the next career opportunity within an exciting role as the IT Service Delivery and Infrastructure Manager.Within this role, you will utilise your deep technical expertise combined with service desk management...
-
Site It Service Delivery Specialist
vor 2 Monaten
Melbourne, Österreich Hitachi Vantara Corporation VollzeitDescription Mission Statement: As Site IT Service Delivery Specialist, you are responsible for building and providing specific IT Solutions/Services interfacing the business, consulting with the Site BU leads, business application owners and IT stakeholders on IT-related topics.Role is responsible for ensuring all IT infrastructure and applications are...
