It Service Delivery Manager
vor 2 Wochen
Management (Information & Communication Technology)
Full time
CoolDrive Auto Parts is a supplier of auto parts, tools, equipment and accessories to the trade, with over 400K parts, tools and equipment available.
We are your local Mechanics auto parts supplier, with superior knowledge and service.
We are a truly Australian family owned and operated business established in 1977 by W.J.
Blanchard, employing around 850 team members across 38 Branches in Australia, New Zealand and China.
At CoolDrive, we Live by our Values
Our values are not something that exists just on the office wall, we live by them every day: Work Together, Show You Care, Act Fairly, Aim To Inspire and Embrace Change.
We now have an IT Service Delivery Manager opportunity for you to join our Blackburn team on a Full-Time basis. About the role: Reporting to the CIO, the IT Service Delivery Manager oversees daily service delivery and is responsible for operational management, administration, monitoring, reporting and support of daily operations of business systems and processes.
What your responsibilities will be: Provide support to the resolution of operational system and application issuesOperating and improving an ITIL based environmentDevelop and maintain IT Service Policy, Procedures and ProcessesMaintain Helpdesk and reporting softwareOwnership of system security UAM and validation across key business applicationsContinually improve the documentation standards, speed of repeatable deliverables and communicate guidelines to other team members.Enable innovation via introduction of new toolsets, methodologies, resources or partnerships and maximise reuse of any technical elements developedWhat you will bring: Over 7 years' experience in IT Service ManagementDemonstrated experience in managing small teamsKnowledge of the following: ERP (Pronto), ecommerce (B2B / B2C), supply chain, and operational management of inventory and warehouse management solutions.Experience in ITIL and/or ISO based customer support methodologies.Skills in running CAB meetings and involved in incident, change and release management Operational KRA, KPI and SLA setup, reporting and complianceExposure to Manage Engine Service Desk and/or Zoho reportingAny Operational exposure to Microsoft Azure, Adobe Cloud, AWS.Exposure to System administrative capabilities with any capabilities related to Citrix or Windows Servers advantageous.Exposure to email management under MS Exchange and OutlookHands on capabilities to resolve desktop, printer or peripheral issues preferredDemonstrated ability to effectively engage with both technical and non-technical people at an appropriate level.Eligibility to work in AustraliaWhat's in it for you: Job securityTraining and career developmentEmployee Assistance and Wellbeing ProgramGenerous team member product discountsAt CoolDrive Auto Parts we actively celebrate diversity across our workforce and we are committed to providing inclusive and equal employment opportunities to all candidates. Please note: Thank you for applying to work at CoolDrive Auto Parts, only shortlisted applicants will be contacted.
How to Apply:
Click APPLY
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