One Power | Call Centre Manager
Vor 6 Tagen
Managing and Leading Experience Call Centre Team Base and Bonus pay structure Multiple warm inbound lead sources Who we ARE?
One Power proves everyday Australians can make the switch to solar with an easy and affordable solution.
With a legacy of thousands of installations from our offices along the East and West Coasts, One Power is a leading Australian solar provider experiencing significant growth and leading the pack in a highly competitive market without compromising on quality, service and most importantly customer experience.
Run by owners that have won awards in business, work in the business with the team daily and remain at the forefront of the Solar Industry in Australia for the last 9 years we are here to encourage people to succeed in our growing team
What we NEED?
One Power Solar is looking for a skilled and driven Call Centre Manager to lead our team of young, experienced and energetic call centre staff.
This position is about managing staff and getting optimum performance from them.
We are looking for someone with a strong history of people management and previous call centre history would be ideal.
Your Skills:
Lead allocation and forecasting skills Knowledge of performance evaluation processes and customer service metrics Solid understanding of reporting and budgeting procedures Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
Preferably proficient in monday.com / Pipedrive or similar lead management CRM Outstanding communication and interpersonal skills Excellent organisational and leadership skills with a problem-solving ability Confirmation Calls of a higher level to complete the booking process The desire to train, assist and mentor others Skills to manage, review, motivate, train and grow the team An excellent Contact Centre Manager must be an organised, reliable and results-driven professional.
You must have a practical mind to solve problems on the spot partnered with an ability to see the "big picture" and make improvements.
We Will Provide You With:
Strong base salary with bonus structure to reward results Full training and induction with our Company Directors Ongoing training and support from the Company Directors Motivational, energetic, experienced and fast paced team to work with Supportive and ongoing growth of your professional skills Uncapped earning potential Quarterly team bonding events All the resources you need to succeed already in place Current being closed at 40%+ Closing Ratio Join a fast growing company with 60+ staff and growing If you're the right fit, ready for a new challenge and want to be supported in the growth of our call centre and your skills apply today
How do your skills match this job?
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Contact Centre Manager?
Have you worked in a call centre before?
How many years of people management experience do you have?
Do you have customer service experience?
How many years' experience do you have with forecasting for businesses?
How many years' experience do you have in telesales?
Have you worked in a role which requires experience with financial analysis and modelling?
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