Alexander Appointments | Call Centre Manager
Vor 2 Tagen
$89,000-$116,500 per annum + Super + uncapped Commissions
Energy Sector | Gold Coast Location Fastest growing company in South QLD | Quarterly team events
About the CompanyOur client is one of Australia's leading Solar Providers, providing Australians affordable and easy sustainable solutions.
With offices located along the East and West Coasts of Australia, they are experiencing significant growth within a highly competitive market, without compromising on quality and service delivery.
About the RoleThey are currently seeking a highly experienced and professional Call Centre Manager to join their team on the Gold Coast on a permanent basis.
Reporting to the Company Directors, you will be responsible for driving the contact centre team's sales, marketing and overall performance including the conversion of bookings for Solar and energy sustainability products.
Responsibilities
Lead and mentor a customer service team within a high-volume contact centre environment Champion and drive team morale and customer centre culture Coach, mentor, educate and train the team in a variety of sales strategies to market and promote the company products, driving customer awareness and engagement Undertake higher level calls to complete the booking process Facilitate the resolution of escalations and complaints Partner with stakeholders to ensure the efficient and effective service delivery Monitor and review project budgetary allocations and forecasting to track expenditure and upcoming expenses Evaluate and review current processes and systems, identifying areas of continuous improvement to streamline efficiencies Implement Service Level Agreements and KPI's, facilitate training to all employees Generate routine reports Ensure compliance with best practice and legislative requirements
About You
Impeccable communication skills, both verbal and written Professional, resilient and confident with a customer service delivery focus High attention to detail Superior organisational skills with the ability to multi-task and prioritise conflicting deadlines Strong computer literacy and proficiency with MS Office suite including CRM, Monday.com or Pipedrive Solid analytical, negotiation and problem-solving skills Passionate and driven to inspire a growing team to achieve their KPI's
Requirements
Demonstrated Call or Contact Centre experience Proven Leadership experience within a high volume, contact centre environment Energy, Solar or Utilities Sector experience desirable Experience in allocation and forecasting Thorough understanding of budgets, costs and reporting Ability to commence in January 2025
How to ApplyFor other similar roles currently available, please go to our jobs page here .
We also encourage you to visit our website and create a job alert that will immediately flag you when new opportunities appear here .
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