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Vor 2 Tagen
Long term contract Training provided Gain experience in State Government Contract from 31/01/2025 – 30/07/2026 State Government Agency Gosford NSW Location About the company Karlka Recruiting Group has partnered with a State Government Agency to engage a Call Centre Operator.This position is located in their busy Gosford NSW office for an initial period from 31/01/2025 – 30/07/2026.
About the Position This role is for Call or Contact Centre Operators, part of a customer service team providing assistance to the public.
Operators will be required to work within a team setting to deliver high-quality service while adhering to set business hours.
Duties Answer customer inquiries across multiple channels (phone, email, digital platforms) Resolve customer issues and provide relevant information Ensure efficient processing of customer requests Maintain high standards of service quality Training & Nesting: Full-time (35 hrs/week) on-site training for 8-12 weeks Duration varies by product training and competency After training, transition to contracted hours with support from Team Leader & Subject Matter Expert Daily attendance required for comprehensive training Hybrid Working Arrangements: No 100% work-from-home roles; hybrid options assessed post-training Contractors must be on-site at least 1 day/week and possibly more, based on business needs A attendance policy applies Internet Requirements (if hybrid): High-speed internet: 5 Mbps download, 2 Mbps upload, latency
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